Customer Service Engineer

ANTHONY PATTERSON

***** ******** ******

Farmington Hills mi. 48335

248-***-**** Home

248-***-**** cell

EXPERIENCED SERVICE AND LINE TECHNICIAN

SKILLS:

Experienced Communications troubleshooter

Excellent customer service representative

Broadband Installation skills

Computer skills: Microsoft Word, Watchtower Program

EDUCATION AND CERTIFICATIONS:

NCTI Online Courses, 2006-2007

Comcast University Certifications:

Cable Technician Certification (Phone, Cable, Internet Installation), 2005

Boom Operation Certification, 2005

Hi-Lo Driver Certification, 2005

Safety and OSHA Certification, 2005

Line Technician Certification, 2005

CNC Operator Certification, 2005

Engineering and Line Technician Certification, 2005

Highland Park High School, General Equivalency Diploma, April, 2004

WORK EXPERIENCE:

Service Technician, Comcast, Detroit, MI September , 2005 - June , 2008

Broadband installation and troubleshooting the drop from the tap to the customer's equipment

Providing written and field assessments

Performing reconnects, requested and non-pay disconnects, and changes of service.

Adhering to procedures and safe work practices, National Electrical Code (NEC) and NESC requirements, and local ordinances in order to provide (or remove) services to the customer

Pre-wiring single dwelling units and multiple dwelling units (MDUs)

Reviewing all requested services with the customer in order to ensure understanding and agreement

Installing and removing converters in order to provide customer with upgrades or

downgrades in service and determining acceptability of service by reviewing picture quality following connection of cable service in order to provide the best possible service for the customer

Providing the customer with materials regarding channel lineup, use of converter, and company policies as they relate to the customer as well as demonstrates these skills in order to educate the customer on the use of the equipment and company guidelines.

Cleaning, maintaining, and stocking vehicle and equipment in order to be prepared to perform required duties

Inspecting existing ground or makes new ground according to the National Electrical Code (NEC) in order to protect employees, customers, and equipment from electrical shock or damage

Manipulating connectors, fasteners, wiring and using hand tools.

Working in areas with exposure to moderate noise levels, dogs or other animals, construction areas, or the public

Line Technician Engineer, Comcast, Detroit MI June , 2008 - May , 2011

Checking Levels, inspecting existing ground or making new ground according to the National Electrical Code (NEC) in order to protect employees, customers, and equipment from electrical shock or damage

Identifying root cause of transmission outages, trends, and making recommendations to

mitigate problems or strengthen network

Performing work as a Specialized transmissions engineer in charge of troubleshooting maintaining all transmission paths for Master Control, and transmissions department and on-line feeds

Be the go-to engineer for any transmission and/or signal distribution issues between master control and the MCPC system.

Assisting program production operations to support remote events, daily production and special events IP networking skills

Leading system and hardware level fault isolation and troubleshooting

Driver and Delivery, Gormans Furniture, Farmington Hills, MI April, 2004 – March, 2005

Providing excellent and courteous customer service

Checking inventory

Conducting Credit Card Transactions

Loading and Unloading merchandise using physical strength

Navigating furniture deliveries using map and atlas

Ensuring merchandise is delivered during transit with zero damage

Driving Hi-Lo in warehouse to load merchandise

Maintaining valid driver’s license, being an adept driver, and abiding by all traffic rules

Professional References Available Upon Request

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