Customer Service Representative
Resume:
Veronica Cabrales
********.**@*****.***
SUMMARY OF QUALIFICATIONS
- Self motivated; able to set effective priorities and implement decisions to achieve immediate and long-term goals and meet operational deadlines
- Proven communication abilities, both oral and written
- Function well independently as well as with others in a team environment; adept at creative problem solving
- Exceptional organizational skills
- Extensive training in customer service and management skills.
PROFESSIONAL EXPERIENCE
CUSTOMER SERVICE REPRESENTATIVE
2011 - 2012
Alorica, Inc
Completed training with Alorica at--home program for telecommunications company. Resolve customer inquiries concerning plans and billing issues.
INDEPENDENT CONTRACTOR
2005 - 2011
Executive Recruiter: Sourced candidates via internet, job boards, and referrals. Interviewed via telephone and coordinated interviews for many credentialed candidates. Maintain administrative organization of company. Direct incoming email correspondence and route all requests to proper personnel.
Virtual Mortgage Office Manager: recruited, trained, and managed a group of 10 loan officers across the country.
Freelance Writer/Proofreader: wrote, edited, copywroted, and uploaded various articles. Proofread and edited websites, articles, and ezines.
NETWORK SERVICES REPRESENTATIVE
2007 - 2009
Health Choice Arizona
Built and established relationships with providers to become a member of Insurance network. Present and explain contracts and letters of intent. Maintain positive relationships with healthcare providers. Talk with Office Managers, Billing Managers, Physicians, to give background on company and explain policies and procedures, as well as to work on billing issues.
EMPLOYMENT VERIFIER
2003 – 2004
Independent Contractor
Conduct research on companies, schools, and personal reference via telephone, Internet and email communications. Obtained information to submit to agency on applicants. Stay abreast of employment and security laws in relation to privacy act. Managed and maintained all company and self-produced records in an organized and professional manner.
RECEPTIONIST
2002 – 2003
National Carpet & Rug, Virginia
Procured all office supplies, update and maintain store inventory book. Respond to all customer requests; provide full support of telephone coverage . Placed orders for ceramic, carpet, vinyl as well as company supplies. Account Payable/Accounts Receivable, general ledger, payroll, deposits, Operation of QuickBooks software.
EDUCATION
2006
Scirion Institute
Physical Training Certificate
1990 – 1992
Arizona Western College
Yuma, AZ
General studies
1986 – 1990
Yuma High School
Yuma, AZ
General studies, Diploma received.
ADDITIONAL SKILLS
Extensive use of Microsoft Office (PowerPoint, Excel, Word, Works, Outlook, Outlook Express, etc…), PCAnywhere, WinZip, Lotus SmartSuite, Adobe, QuickBooks, and other software can be learned quickly. Typing speed of 72 wpm, familiar with all computer and Internet functions. All office equipment: FAX, scanner, copier, scanner.
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