Director Of Operations

MANAGEMENT PROFESSIONAL

PROFILE OVERVIEW

Business development achiever with 14 years of experience in different industries encompassing areas of retail business, sales, coin-op, amusement park and entertainment center operations. Assertive, motivated and flexible, equipped with advanced skills in communicating effectively; establishing key partnerships and analyzing market trends to strategically capitalize on new business opportunities and propel increase in profits.

Adept at identifying areas for improvement, as well as in developing strategies to increase efficiency, and staff productivity. Intuitive sales, marketing, and customer service optimizer with advanced skills in designing cost containment plans and streamlining operations of high stress, fast-paced environments with increasing responsibilities and complex operations.

AREAS OF EXPERTISE

- Sales, Marketing and P&L Management

- Efficiency / Process Improvement

- Business Development

- Customer Service

- Office Administration

- Personnel Management / Training / Team Building

Computer Skills: Intermediate knowledge of Microsoft Office 2007; MS Excel, Outlook, PowerPoint, Project and Word, as well as Adobe-Illustrator v10.2, Photoshop Elements v5, and PC Anywhere v10

PROFESSIONAL EXPERIENCE

Namco Cybertainment Inc. -Bensenville, IL

District Manager Jul 1999-Jan 2010

Primarily directed all sales, marketing, and overall operations of the largest game and entertainment site operator in the country. Maintained compliance with established rules and regulations to ensure that clients and customer needs are met in timely and satisfactory manner. Worked in conjunction with managers to discuss profit and loss reports and future plans to achieve budget goals. Managed multiple unit locations located in casinos, movie cinemas, resorts, and shopping malls.

- Maintained efficiency in overall operations of a Cincinnati Ohio indoor entertainment facility that focused on children’s birthday parties under the brand name of “Wonderpark-family entertainment parks” featuring a pizza restaurant, 125 arcade games, and 5 indoor amusement park rides, including a custom built roller coaster

- Instituted Namco Cybertainment’s first Pizza Hut Express franchise, and acted as primary point of contact between NCI and Yum Brands (Pizza Hut Division)

- Successfully completed Pizza Hut’s Training Program in Dallas, Texas, and effectively managed its overall operations

- Facilitated PH franchise inspection and certifications

- Improved retail procedures by leading the creation and development of concept specific POS hardware / software

- Effectively directed all financial, operating, purchasing, human resource, public relations, and administrative functions

- Provided strategies and advice to store management in optimizing personnel function, merchandising, loss prevention, and customer service

- Ensured consistency in timely and accurate execution of financial reporting, operating forecasts, and cash flow planning, as well as spearheaded the successful launch of a new site base entertainment concept

- Streamlined and improved operations of the following districts: Las Vegas Nevada, Laughlin Nevada, Midwest USA (Southern Ohio, Northern Kentucky, Central/Southern Indiana), Puerto Rico, and Eastern Caribbean

Pharaoh’s Lost Kingdom -Redlands, CA

Assistant General Manager of Pharaoh’s Lost Kingdom Jan-Jul 1999

Directed and optimized daily operations of a 20-acre indoor / outdoor family entertainment theme park, featuring

banquet / meeting rooms, 3,000 seat entertainment amphitheater, sports arena, 3.5 acre waterpark, gift shop, (5) food concessions, (16) amusement rides, (4) 9-hole miniature golf courses, Laser Tag Arena, (3) race car tracks, children’s indoor, soft-play area, and a sky coaster and bumper boats.

- Managed and prompted increase in efficiency in accounting, attractions, aquatics, marketing, and advertising, including Birthday / Group Programs and School Educational Programs, Food Services, Retail/Gift Shop, Human Resources, Facility and Ride Maintenance, and Park Operations

- Created and systematized schedule matrix for 300 park employees

- Proactively contributed in promoting company’s mission statement of providing “World Class Service in a Clean and Safe Environment” by strategically establishing standard operating procedures while achieving financial business and guest service goals

- Significantly improved existing inventory control SOPs for food services and retail sales, which included park’s gift shop and game prize redemption for midway games

Ogden Entertainment-New York, NY

Operations Manager of American Wilderness Experience Jun 1997-Jan 1999

Managed and strategized plans to promote overall effectiveness in daily operations of a new site based entertainment concept featuring a themed restaurant, retail store, and nature-based zoo and aquarium attraction.

- Instrumental in the success of a facility start-up and the grand opening, which involved creation of standard operating procedures, execution of site and completion inspections, as well as hiring and training of over 250 staff members

- Led and ensured coordination in installation and setup of facilities and four different point of sale systems, including phone system, audio system, lighting system, and the HVAC system

- Optimized guest service, operations, and human resources functions by establishing growth-focused company policies and procedures

- Surpassed 1997’s budgeted net income by 8.2%

Six Flags Entertainment Corp. - Parsippany, NJ

Operations Manager of Funtricity Family Entertainment Parks Feb 1995-Jun 1997

Streamlined day-to-day operations of an 11-acre indoor/outdoor prototype family entertainment center division of Six Flags, and participated in coordinating site construction and site grand opening.

- Assisted in creating and implementing park safety SOPs and preventative maintenance programs

- Partnered with the general manager and marketing team to develop plans in order to exceed sales goals

- Surpassed first year’s budget revenue by 25.2%

- Tapped beyond first year’s cash flow budget by 50.9%

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