Customer Service Manager

Ayman Mahmoud Hamdy Kamar

Address: *** * *** ******, ***** No. 215

Auburn, AL 36830, USA.

Current Immigration status: American permanent resident.

Phone: 334-***-****

E-mail: *****.*******@*****.***

CAREER OBJECTIVE

I am seeking a challenging position that will allow for growth and a chance to discover new working fields in addition to use and contribute my education and job experience.

HIGHLIGHTS OF QUALIFICATIONS

• Kuehne + Nagel: Aly FZ, Eighteen years of experience within the field of

Customer service & maritime operation management.

• Goal oriented and hard -working individual.

• Excellent, presentation, negotiation, teamwork, and interpersonal

communication skills.

• Ability to set and achieve goals and to work under pressure.

• Ability to work in any Country

QUALIFICATIONS

• B.Sc. at Financial and Customs Studies: Faculty of Commerce,

Alexandria University, Alexandria, Egypt, May 1993, B.

• Kuehne + Nagel: certificate of achievement of Sales and Motivation/ Time Management & Work Techniques.

• Kuehne + Nagel: certificate of achievement of CIEL Changes to the BAL B/L and BAL ECB Online Training.

• Kuehne + Nagel: certificate of achievement of Corruption and Improper Payments-EG Online Training.

• Kuehne + Nagel: certificate of achievement of Competition Law and Compliance – EG Online Training.

• Kuehne + Nagel: certificate of achievement of Code of Conduct – EG Online Training.

• Kuehne + Nagel: certificate of achievement of Acon New v1.1 (General Screen Behaviour) Online Training.

BRIEF CHRONOLGY OF EMPLOYMENT

• KUEHNE + NAGEL LTD. – Alexandria, Egypt

- Customs Brokerage Manager/ Aly FZ (December 2010 – 2012), with the

following duties and responsibilities:

1. Negotiate rates with subcontractors and provide minimum selling rate.

2. Work close with sales team and trade desks for securing/ retaining new businesses.

3. Establish strong, long- lasting business relationships with existing and new customers via hands – on approach.

4. Regularly visit customers, jointly with sales and travel when/ where required.

5. Interact between customers, shipping lines/ carriers and any other subcontractor to effect customer`s requirements and control any deviations to maximize customer’s satisfaction.

6. Monitor and supervise operations to ensure described process is fully adhered to in a timely manner and that the highest standards of customer care are achieved at all times and to maximize profitability on existing business.

7. Ensure that quotations are filled within time frame.

8. Ensure data quality in all processes and data input in system.

9. Support dispatchers in their duties to meet our customer's requirement.

10. Investigate customer's complains and solve them.

11. Discover discrepancies in work sequence and prevent it.

12. Validate bookings with shipping lines.

13. Monitor import/export container releases to prevent demurrage.

14. Using the inbound system, make appointments for pickup and delivery

& update operations in accordance with company standards provide customer.

15. Support company's commitment to quality certificates.

16. Handling export shipments, preparing daily reports & offers.

17. Invoicing (produce invoices according to each customer's offer).

18. Preparing daily reports per each client.

19. Preparing monthly statistics with work volume.

- Head of Customs Clearance & Customer Service (December 2005 – 2010).

- Assistant of Customs Clearance Manager (January 2001 – December 2005).

- Customs Clearance Supervisor (October 1998 – December 2000).

• Orient Transport Co. – Alexandria, Egypt

( May 1995 – October 1998 ) Import coordinator & customer service.

- Receiving all import documents from the client, revise it and open a new file and put it on the system.

- Withdraw the delivery order from the shipping line.

- Distribute the shipments to the brokers and watch them till releasing of the cargo.

- Preparing daily reports for the clients.

- Preparing monthly searching in all shipping lines for their best freight rates and best service they offer to destinations concerns my clients.

MAJOR CONFERENCES ATTENDED

• Account Management System (AMS) conference in port authority

• One Stop Shop conference related to development of work procedures.

MEMBERSHIP

• Egyptian Commercial Syndicate.

• Egyptian Brokers Association.

SPECIAL SKILLS

Computer skills

• Word, Excel, and Power point.

• CIEL program.

Language skills

• Arabic (fluent).

• English (writing, reading and speaking ).

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