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Customer Service Assistant

Location:
Marietta, GA, 30062
Salary:
30K
Posted:
March 05, 2012

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Resume:

DREW L. CUMENS

*** ****** ******, ********, ** **062

pw6o5f@r.postjobfree.com 770-***-****

ADMINISTRATIVE ASSISTANT

• Excellent Supervisory and Customer Service skills

• Proficient in office procedures and computer skills

• Proven success in a time sensitive, high volume production environment

• Detailed oriented; able to multitask; time management skills

• Dependable; good work ethics and morale

PROFESSIONAL EXPERIENCE

Signature HealthCare of Marietta, Marietta, GA

• Rehab Technician, 11/2010–Present

Gather 24 hour report containing pertinent patient information from all nursing stations and relay that information to the therapists in the Rehab Department. Enter new patient information into the Rehab computer system, and update all therapy patients’ records as necessary. Generate reports detailing therapy treatment time received by each patient. Obtain appropriate doctors’ signatures on required forms; log and file forms in patients’ charts. Verify therapists’ treatment times recorded on their worksheets against the time which they entered into computer system. Enter therapists’ billable time versus actual labor hours into a productivity tracker (Excel worksheet). Assist Rehab Services Manager in administrative and clerical functions within the department as necessary. Assist the therapists and residents in preparation for, and implementation of, treatment. Transport residents to and from the Rehab Department. Responsible for maintaining supplies, and cleaning of equipment and Rehab gyms. Respond to patient call lights in order to assist patients with their individual needs.

• Quality of Life Assistant (PRN), 08/2010–10/2010

Planned, organized, and directed a program of activities, available to all residents of the facility, which provided opportunity for entertainment, exercise, relaxation and expression, while fulfilling basic psychological, social and spiritual needs. Assisted the physically, emotionally, and cognitively impaired resident and family to explore appropriate avocation/leisure pursuits.

• Volunteer Unit Associate, 07/2010–09/2010

Answer call lights to determine residents’ needs. Report residents’ personal care needs to the charge nurse. Distribute food trays, and assist residents in opening items, cutting food, etc. Collect food trays when residents are finished eating; assist in hydration and passing snacks. Transport residents within the facility. Interact with residents on a social and spiritual level, forming care-giving relationships and meeting social needs.

PROFESSIONAL EXPERIENCE (Cont’d)

Taylor, Bean & Whitaker Mortgage Corporation, Atlanta, GA

Funding Assistant, 05/2007–08/2009

Processed mortgage files via data entry, in a high volume production environment, in order for loans to be funded. Acquired missing information from financial institutions, and provided customer service via phone and e-mail. (Company closed on 08/05/2009.)

Chase Staffing and Various Other Temporary Staffing Agencies

Office Support/Customer Service, 03/2006–05/2007

Assisted various companies in customer service and office support during/following relocation to Marietta, GA. Led to full time employment with Taylor, Bean & Whitaker Mortgage Corporation.

Open Door Community Church, Dillon –and– Bethlehem Baptist Church, Conway, SC

Youth Pastor, 11/2004–02/2006 Minister of Youth, 09/2002–10/2004

Responsible for development, administration, and coordination of programs for students in the 6th-12th grades. Selected/taught curriculum; planned activities and events; counseled with Youth and/or parents; visited sick and shut-ins; assisted in worship, and performed baptisms.

Robeson County Dept. of Social Services, Lumberton, NC

• Processing Unit Supervisor IV, 09/2000 08/2002;

Supervised office support staff located throughout the Agency. Responsible for scheduling and training of staff to ensure each department received the clerical, receptionist, and phone support required to operate efficiently. Effectively managed personnel issues.

• Personnel Assistant IV, 06/1999–09/2000

Provided support for agency’s Personnel Officer. Prepared payroll/travel reimbursement; maintained employee files; verified employment, etc. Provided administrative support to the Director, Program Managers, and Supervisors.

Various Temporary Staffing Agencies

Office Support/Customer Service, 01/1999 05/1999

Assisted various companies in the areas of customer service and office support. (Bridging employment after plant closing at Lockheed Martin Corporation.)

Lockheed Martin Corporation, Philadelphia, PA

Word Processing Quality Control Operator, 07/1984–03/1998

Created accurate and well-balanced layouts consisting of complex technical data. Proofread all documentation produced by Word Processing Center assuring high quality output. Supervised Word Processing Proposal Center during multimillion dollar government proposals.

EDUCATION/CERTIFICATIONS

*2010 CPCT Certified Patient Care Technician

*2010 CET Certified EKG Technician

Kennesaw State University, Kennesaw, GA

*2010 CPT Certified Phlebotomy Technician

Kennesaw State University, Kennesaw, GA

2010 CNA Certified Nursing Assistant (GA state certified)

Giving Care at Home Education Center, Woodstock, GA

2010 Cert BLS for Healthcare Providers/Heart Saver First Aid

Giving Care at Home Education Center, Woodstock, GA

1975 Diploma Coatesville Area Senior High School, Coatesville, PA

* Nationally certified by the National Healthcareer Association

REFERENCES AVAILABLE UPON REQUEST



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