Customer Service Representative
Resume:
JUANA I GONZALEZ
lot **
OCALA, FL 34474
Phone: 352-***-****
Alt Phone: 352-***-****
*******@*****.***
Objective:
I am dependable, hard working, reliable, and a quick learner.
Employment History
Supervisor, First-Line Supervisors/Managers of Office and Administrative Support Workers
11/2008 - 08/2009
Senture Connect
Ocala, FL
Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken and referred to designated departments for further investigation.
Trained and managed 75 employees and achieved significant improvements in their productivity, scheduled work hours and resolved conflicts.
Structured and maintained a wholesome working environment.
Supervisor/Dispatcher, Switchboard Operators, Including Answering Service
11/2005 - 11/2008
Answer 2
Ocala, FL
Checked to ensure that appropriate changes were made to resolve customer’s problems.
Trained and managed 3 team leads and achieved significant improvements in their productivity.
Supervised 50 employees, scheduled work hours, resolved conflicts, and determined salaries.
Responsible for validating daily employee timecards and weekly bonuses.
Education History
Completion Date
Issuing Institution
Qualification
Course of Study
06/1988
Leto High School
High School Diploma
Leto High School
Highlights
Bilingual – Spanish
Type 70cwpm
Microsoft windows, excel, PowerPoint, and word experience
Work well in a high pressure environment
Self-Motivated and assertive
Excellent communication, interpersonal and organizational skills
References
Contact this candidate