Customer Service Administrative Assistant
Resume:
Amanda Omonyemen Chisley
Middletown, OH 73132
************@*****.***
Objective:
To secure a position in your organization that my experience, accomplishment and proficiency will allow me the opportunity for growth.
Education:
2000-2003: Associates Degree, Igbinedion University, Edo, Nigeria
1999: High School Diploma, Regina Pacis Girls’ Secondary School, Abuja
Skills:
Customer Service and Technical support experience
Extremely motivated
Extensive Knowledge in Windows 95, 98, 2000 & XP operating systems
Ability to make critical, rational and logical decision
Ability of resolving issues for customers and ensuring a positive result
Flexibility and ability to adjust and succeed in a rapidly changing, fast paced call center environment
Employment History
01/10 – Present Customer Care Representative – The Hartford. Oklahoma City, OK
• Serve as a point-of-contact to resolve agent/policyholder problems and customer inquiries
• Work in a team-based environment as well as within established and measurable call center metrics
• Receiving and processing of payments.
• Handling costumer retention. Communicate to customers in a professional manner and resolve issues accurately and independently
09/06 – 06/08 Tier 1 Customer Care Representative, AT&T Wireless, Oklahoma City, OK
• Processing of payments, scheduling of payment arrangements and researching past payments made by customers.
• Sales of phones and accessories to customers.
• Troubleshooting of device issues
• Adding and removal of features on customers account.
• Updating sim and imei numbers on customers account for phone activation and replacement.
01/04 - 09/06 Administrative Assistant, Enadex Medical Training Institute, Elizabeth, NJ
• Typing, faxing and filing of documents and sorting of mails.
• Registration of new students and providing information to prospective students.
• Giving tours to prospective students
• Answering and proper routing of calls.
References:
Rachael McClain (Call Center Director)
Joyce Perryman (Customer Service Representative, AT&T Wireless)
James Chisley (Steel Worker, AK Steel)
Michelle Adewole
Shamar Smith (Supervisor, Sprint-Nextel)
Contact this candidate