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Experienced Communication Major and Insurance Agent

Colorado Springs, CO, 80928
September 20, 2008

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Personal Statement

Accomplished Communication Major seeking to leverage extensive background in collaboration, leadership and management in a position that requires in depth problem solving abilities. Experienced, team-oriented, organized and anxious to contribute to the success of your organization.

Professional Experience

-USAA, Colorado Springs, CO

(November 2002 -Present)

Member Relationship Specialist I (Senior Insurance Agent)

Began employment with USAA in November 2002 and was promoted to Senior Member Service Specialist in 2004.

As a Senior Insurance Specialist, my responsibilities encompass member service as well as employee supervision. Specific responsibilities include:

Acting as personal insurance consultant for all members

Best in Class customer service

Issuance and maintenance of Personal Lines Policies

Facilitating team development

Implementation of new company and legal procedures

Policy application review (Motor Vehicle Report and C.L.U.E. analysis)

Employee coaching / mentoring

Analyzing detailed reports to identify trends

Demonstrating leadership and maintaining corporate presence

-Sandia Area Federal Credit Union, Rio Rancho, NM

(September 1999 -June 2001)


Dealt with over $500,000 to $1,000,000 on a weekly basis with $.01 margin of error. Responsibilities included:

Cash management

Member service

Drive-up Teller


Loomis delivery handling

Quick-drop safe operation

Attention to detail


Regis University: School for Professional Studies, Colorado Springs, CO

College of Humanities and Social Sciences

May 2006 to current. Est. graduation date May 2009

Bachelor of Arts in Communication with 3.9 GPA.

National American University, Colorado Springs, CO and Rio Rancho, NM

May 2000 to May 2002

Associate of Applied Science in Business Administration and Management with 3.7 GPA

Full J.T.P.A. Scholarship

Pell Grant recipient

Insurance Institute of America:

I.N.S. Certification - 2007

A.P.I. in progress


Leadership with the ability to positively motivate others

Able to quickly adapt to fast paced and changing environments

Building rapport to establish lasting professional relationships

Report creation/ compilation

Excel, Power Point, Portal, PAS, IMS and other programs

Time management and attention to detail

Typing and phone/computer proficient. 55+ WPM

Communication and conflict resolution

Quality assurance


Active Colorado Resident Producer license. Non-Resident Producer licenses in CA, WA, AZ, TX, OH, TN, GA, MI, VA, SC, CT, NJ, NY, AL


Three time Operating State Excellence Award recipient

Enterprise Referral Partnership Award recipient

2003 Bank Auto Referral Yearly Achievement Award recipient

2003/ 2004/ 2007 Top Producer Award Recipient

H.O.S.T.S. children's reading program volunteer

Junior Achievement volunteer

Humane Society volunteer

Season of Sharing Volunteer Coordinator

1996 to 1998 Candy Striper

2006 United Way Ambassador

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