Dispatcher, Collections, Customer Service, Sales
Resume:
Theresa L. Schwab
Good Morning/Afernoon,
My name is Theresa Schwab, I would like to obtain a challenging position with a wonderful Company that will utilize my Customer Service, Dispatching, Collections, Administration, and Sales skills and let me prove my ability to adapt to change in a fast pace, exciting, and a productive work environment, that I can call my second home.
Thank You,
Theresa L. Schwab
Qualifications:
Servicom, Microsoft Word, Microsoft Outlook, Excel, Peachtree, Lexus Nexus,Accuriant, FDR, Mass, AS400, SAP, Sales Logix, Global,Powerfinder,Collection Works, Solutran. Credit Bureau, Phone Dialer System, Fax,Multi-Phone line, Internet, Calculator, type 30 wpm.
Customer Service, Administration, Call Center, Collections, FDCPA
certified, Skip Trace, Outside & Inside Sales, Data Entry, Risk Analyst, Appointment Setter, Mixologist In Dupont & PPG Products, Scales, weight master, accounts payable & receivable.
Employment:
Jesco. Jamison Electric Co. Feb.09-July 09
2920 N. 24th Ave. Ste. 140
Phoenix, Az. 85015
Supervisor: Joey Jamison/Tonya Beavers/ Michelle Passmore
Service Call Dispatcher & Administrator : Call Center
Key responsibilities include:
• Communicating technician response times and status with customers by
telephone;
• Administering daily route plans for service calls by field technicians
using the ServiceWorks software system and Palm Pilot system;
• Identifying and resolving data errors;
• Closing out service call work orders;
• Maintaining location status of field technicians, and redirecting calls
to other technicians as required; communicate with technicians through
Nextel radio system;
• Insuring compliance with establish internal control policies and
procedures;
• Working with the accounting function to reconcile issues related to
completing billing for service calls.
Rinker/Cemex USA LLC.: April, 2007- October, 08
701 N. 44th Street
Phoenix Az. 85008
Supervisor: Maureen Haddox/David Dunlap
Dispatcher/Scale House Operator: Call Center
Dispatcher:
Confers with plant production and yard personnel to establish delivery
schedules according to factors such as truck capacities, distances to
delivery site, and unloading times. Confers with customer services
representative regarding scheduled times for customer deliveries.
Generates invoices, delivery tickets, and related shipping documents.
Assigns drivers for scheduled deliveries of concrete products.
Generates reports of cash and charge sales. Strives to meet customer
expectations without exception and achieve highly positive customer
satisfaction survey results consistent with strategic objectives.
Jointly coordinates with operations and sales to resolve problems and
improve quality of service. Develops working relationships with internal customers in order to ensure customer needs are addressed.
Records quantity of sand, cement, gravel, and water required for each
mix on loading ticket. Prepares invoices, delivery tickets, relating
shipping documents, and assigns drivers for scheduled deliveries.
Prepares cash and charge sales reports for shipments from drivers.
Maintains radio contact with drivers to expedite deliveries.
May recommend to management improvements in procedures
to improve customer service.Perform other duties as assigned.
Weight Master:
Run a rock quarry. Updated on MSHA regulations. Scale numerous trucks
thru out the day. Run tickets for all loads. Handle all COD's. Pay
monthly bills using business ProCard for ScaleHouse. Do monthly
inventory. Order supplies as needed. Account payable & receivable.
NPMG (National Processing Management Group):
Sept 5. 06- April 24, 2007
2398 E. Camelback RD., Suite 850
Phoenix, Az. 877-***-****
Supervisor: Ed Kern/ Michelle Passmore
Customer Service Rep./Risk Analyst/Collections: Call Center
Customer Service:
Work multiple programs. Sales Logix, Global,
FDR, Outlook and MASS. Answer multiple calls from Merchants an Sales
Reps. Handle complaints and concerns with Merchant
accounts. Pull files, Close accounts, Fax,
E-mail, Review Records, View Contracts. Work
Risk Dept., and try to save Merchants from
closing accounts. View Merchants CBR.
Risk Analyst:
Monitored account's for JP Morgan Chase Bank and
HSBC Bank. Reviewed Merchant's accounts for
transactions processed over Merchants maximum limits. I had to request
full financials and along with copy of invoice, validate credit
card transaction as well as validating Merchants money, due to possible
charge back issues.
Recovery Solutions: Feb. 03-July. 06
sister co. to United Compucred)
6625 Dixie Hwy.
Fairfield Oh.
Supervisor: Floyd Norman/Nikki Norman/Melinda Fatzinger
Customer Service & Collections: Call Center
Collect on return checks for multiple clients, Medical accounts, Auto, Student loans. Client relations, Skip trace. Worked on 30 day to 6 year delinquency. Called clients for approval on settlements.
Prepared accounts for legal department. Inbound and Out bound calls: 150 to 300 daily. Achieved monthly bonus.
United Compucred: April 02-Feb 03
(sister co. to Recovery Solutions Inc.)
Cheviot Oh.
Supervisor: Nikki Norman/ Floyd Norman
Customer Service & Collections: Call Center
Collect on return checks for multiple clients, Medical, Auto, Student Loans. Client relations, Skip trace. Worked on a phone dialer. 30 day to 1 year delinquency accounts. Prepared accounts for legal
department. Called clients for approval on settlements and payment plans. Inbound calls and outbound calls: 200 to 350 Daily
Reference:
Michelle Passmore: HR Supervisor
Maureen Haddox
Terry Gentry
Melinda Fatzinger
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