Customer Service/Production Planning Supervisor
Resume:
Kathy L. Pelletier
Bailey, MI 49303
**************@*****.***
OBJECTIVE
Dependable, result oriented professional with experience in production planning, inventory control and customer service. Do extremely well in fast paced environments as well as motivating and supervising staff to maximize productivity and hence company's profitability. Committed to excellence. Works well as a part of team as well as independent. Seeking a challenging and rewarding company to share my work ethics and experience with.
Knowledge and Experience
• 25 years experience in a manufacturing/production planning environment.
• Managed all customer issues in an extremely efficient time. Maintained a100% on time delivery score to OES and OE customers. Worked in multiple customer supplier databases. Managed all logistics scheduling for outbound loads.
• Responsible for maintaining inventory levels in WIP and finished goods, relevant to business plans.
• Team member in ensuring all ISO14001/TS16949 requirements were met on a yearly recertification program. Maintained and wrote level 2 work instruction and hourly work instructions including flow charts.
• Supervised and trained employees on required skills needed in preforming their job functions in Production Scheduling and Production Control.
• Ensure all EH&S services are preformed in a timely manner. Including manager layed audit participation along with the OAR (Observe, Act and Report). Safety was our number one priority.
• Excellent written and verbal communication skills with an eye for detail.
• Extremely productive in a high volume, high stress environment.
• Enjoy working with customers.
• Certified in MMOG/LE v3. (Material Management Operations and Guidelines/Logistic Evaluation)
• Established and maintained Kanban system in shipping department.
• Successfully implemented Autoscan in our shipping department.
• Supervised and motived employees to meet company objectives and targets. (Union environment)
EMPLOYMENT HISTORY
Customer Service / Production Planning Manager, 09/1996 - 05/2011
Federal Mogul, Sparta, MI
Direct report to the Plant Manager. Responsible for daily production needs, including scheduling of production and inventory control. Closely working with all of our customers. Meeting their daily needs.
• Supervised employees engaged in customer service activities. Production Control, Master Scheduler, shipping department
• Investigate customer problems, complaints and interpreting policies.
• Maintain daily production needs, including scheduling of production and inventory control.
• Processing all customer requests for quotes and purchase orders via
hard copy, EDI.
• Maintain positive customer relationships including visits to customer plants. Ensure all concerns are eliminated through timely research and corrective action.
• Develop and work within approved budgets for areas of responsibility. Including yearly business plan
• Monitor WIP and Finished goods inventory to assure accuracy and control levels to meet established objectives.
• Analyze and report on time delivery to customers, inventory accuracy and production constraints.
• Lead on all physical inventories
• Ensure company policies and procedures were followed internally as well as contractually with customers.
• Tracked and maintained obsolete and excess inventory
• Managed off site inventory warehouse
• Responsible for all packaging and barcode labeling
• Confidential strike inventory builds
• Recommend manpower and production capacity changes to provide maximum customer service on a timely basis.
Master Production Control Scheduler, 06/86 - 09/96
APV Baker, Inc., Grand Rapids, MI
Schedule plant and monitor all production and service order jobs to meet all customer requirements.
• Purchase order entry, sales order entry.
• Review and process ECN’s
• Material and parts routing
• Blueprint reading – Machine, Electrical and Assembly
• AutoCad – Printing and packet assembly
• Process operations
• Shop packet creation
Waitress, 07/81 - 06/86
Amway Grand Plaza, Grand Rapids, MI
Waitress
Extremely proficient experience with following processes, software and applications.
SYS36, SYS38, AS400
Microsoft office, Word, Outlook, Excel, Access, Powerpoint, Windows XP. Sharepoint
MAPICS, BPCS, Future III, Covisint, Oracle and many other customer databases for GM, Ford, Chrysler, Mahle, etc.
Lean manufacturing, 5S, Value stream mapping, kanban, continuous improvement, MRP
Domestic and International shipping and receiving documentation. BOL, POD’s. TL and LTL loads, DOT regulations, expedited shipments. Worked with all trucking companies.
Fedex, UPS
ASN’s, EDI, RF Scanning device
Payroll systems- ADP, Kronos
Budgets
Forecasting
KPI – Key performance indicators
Global Material Management & Logistics
CERTIFICATES / LICENSES
MMOG/LE v3 -AIAG, MI (Material Management Operation Guidelines/Logistics Evaluation)
DDL - Ford Corporation, MI
CMMS3 - Ford Corporation, MI
Collective Bargaining -UAW, MI
Grievance Handling – UAW, MI
Developing Extraordinary Leaders – Development Dimensions International
HONORS AND ACTIVITIES
Active community service volunteer. Served on Executive board of local credit union as auditor.
Recording secretary for Local 8 for 6 years, bargaining committee for 5.
NOTES / OTHER INFORMATION
Hobbies - Snowmobiling, camping, fishing and boating
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