Technical Engineer

Manuel E Sais Montoya

**** ********* ***** – North Delta, BC, V4C 5E4

Residence: 604-***-**** - Email: ************@*****.***

Profile

A result driven, talented IT professional with versatile, cross-platform experience in systems/network architecture, installation, implementation, integration, and administration in local and remote environments for diverse client industries (small business, education, banking and HealthCare). Strong “hands on” technical knowledge with a track record of diagnosing complex problems, and consistent delivery of effective solutions.

Soft Skills

Leadership: Team Lead on Projects

Strong Multitasking abilities: Work multiple cases with I.T. associates and vendors

Strong Technical and Non-Technical communication (Verbal and Documentation)

Customer Focused: Highest customer satisfaction by going the extra mile

Fast Learner: Ability to adopt new and up to the date technologies

Organized and detail oriented: Completed projects on time and on budget

Professional Experience

Aug 2008-Present McKesson Medical Imaging Group Richmond, BC

Technical Engineer (Upgrade Team)

Main focus is to upgrade Horizon Medical Imaging Radiology and Cardiology PACS software/hardware around North America

Project technical lead to McKesson and customer staff

Reconstruct customer database environment in house for pre upgrade testing, perform dry run of complete database upgrade before onsite in order to foresee any issues that may arise during upgrade and fix

Build test environment in house for customer testing of new product, once test product on site I will adhere to customer request and adjust accordingly

Coordinate with customer in order to fulfill hospital needs

Intergrate third party application such as Powerscribe and Vitrea

Upgrade customer database on site to newest version (Oracle 10G)

Upgrade customer with new software/hardware (SAN, HBA, NAS, EMC, Juke Boxes etc…)

Lead McKesson workstation team to setup and configure hospital workstations with new product

Support McKesson and Hospital staff onsite for post upgrade and complete customer satisfaction

Perform PR duties as McKesson representative as needed

May 2006 – Aug-2008 McKesson Medical Imaging Group Richmond, BC

Remote System Administrator (Picture Archiving and Communication Systems (PACS)

Provide system administration to customer sites remotely for Horizon Medical Imaging Applications Ver.4.6,5.0, 11, and 11.5.1

Trouble-shoot the severity of our software and hardware malfunctions

Work as a Liaison between our clients, management, internal software development and support team members to resolve any issues that arise at client sites

Configure Database site files to suit customer necessity

Customize site file configurations. E.G. Work list Query, Image Storage, Query Retrieve, Dicom Senders etc...

Provide support for 3rd party software and hardware integration such as Power Scribe, Vitrea, and Rimage Burning etc…

Technical lead on coordinating and planning of any software enhancement, and upgrades that need to be applied to customer sites

Work with PACS Administrators and Network Engineers to setup new Modalities, Servers, PACS workstations, Archiving devices such as Tape Juke Boxes, SAN and EMC

Test new equipment setup at site, provide System Administration for Windows NT/2K/2K3 and Active Directory

As part of our 24 hour full support agreement we provide emergency after our support for our clients

Get hands on experience and customer interaction by traveling to customer sites for system upgrades and installs

Attend continuous training for our software, 3rd party applications, hardware and Windows to provide better support for our clients

Oct 2005 - May 2006 HSBC Finance Burnaby, BC

Vision Application Support -2nd Level

Support 2000 HSBC Finance/Beneficial/HAF (Household Auto Finance) branches across North America

Support all system aspects of a complex, multi server program

Support the core application GUI as well as its many finance based components: Loan Close, Application Management, and Underwriting features

Support a multitude of databases within the program (SQL, IMS and proprietary financial databases)

Regression testing on a quarterly period for USA/Canada, testing scripts and profiles

Experience setting up HSBC Finance branch workstation server environment as well as many test environment setups

BCP (Business Continuity Plan)

o One of a four member team in charge of the disaster recovery planning and execution for our department

o Communicated key issues and negotiated a subsequent back up site with System Support West and Chicago DSS (Desktop Support Services) team

o Responsible for planning and setting new goals to achieve for BCP plan for 2006

CWD (Common Windows Desktop)

o One of a three member team in charge of roll out for Windows XP from Windows 2000 in our department

o Currently coordinating with key members of the CDG team as to specific programs our images will need

o Responsible of testing new images prior to roll out for our department

o Responsible for identifying and reporting errors

Sept 2004 – Oct 2005 HSBC Bank of Canada Burnaby, BC

Tier 2 First Level Support Helpdesk Specialist

Support for all North American (North American Helpdesk), UK, and off shore HSBC employees

As a tier two member we are responsible for high-level escalation and assist others within the helpdesk

Determine if issue is hardware/software related; deploy appropriate support team for each issue if not able to assist

Worked as team with senior technological managers to resolve critical issues whether over the phone or with remote assistance

Assisted closely with crisis managers (Quality Assurance Mgmt) to resolve issues that need immediate attention

Closely monitor issues that require further escalation or notification to different technical management teams

I was a member of the training team that has been given the responsibility to train new employees to our desk

Instruct new employees in our process, day-to-day tasks, escalation procedures, and educate about desktop applications

2003 Eagle Picher Energy Products Surrey, BC

Server/Desktop Support

Assisted in a major upgrade of servers, rolled out over more than

100 office and factory workstations

Assisted in server rack, switches, and UPS setup and daily maintenance

Desktop support for software and hardware upgrades

Setup new printer to network

Took inventory of Network

Was given the task of running cables, and setup of new stations

Was given the responsibility of ghosting all new pc images to new computers

Supported internal clients from a day to day basis

Education

2003-2004 CDI College Of Business & Technology Vancouver, BC

Diploma: Network & Internet Support

References upon Request

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