Training Quality Assurance
Resume:
William G. Cifers
Williamsburg, VA. 23188
******@***.***
Objective: To secure a position as a Technical Writer, Editor, Instructional Systems Specialist, or Instructor where I can apply my skills, knowledge, and experience.
SUMMARY OF QUALIFICATIONS
• 30 years combined experience managing Army Aviation instructional development, logistics, quality assurance, safety, maintenance operations, and employees.
• 25 years experience utilizing Microsoft windows programs such as Word, Excel, Outlook, and PowerPoint.
• 17 years experience reviewing, updating, and rewriting technical documents and end user manuals for US Army Aviation units.
• 11 years experience as a Subject Matter Expert, Technical Writer/Editor, and Primary Instructor for the U.S. Army Aviation Logistics School.
• Nine years experience using the Automated Systems Approach to Training computer based program to create, update, and review all training support packages and courseware.
• Four years experience as a Training Developer designing, creating, facilitating, reviewing, and updating all Programs of Instruction for a military aviation maintenance training facility with 13 advanced scout helicopters valued in excess of $150,000,000, nine composite simulated trainers, and all associated training support equipment.
• One year experience as a Senior Training Analyst charged with reviewing 20,000 individual training tasks for 33 government agencies.
• Singularly selected, based on technical proficiency as a Quality Assurance Manager for the Army Test Flight and Quality Assurance office at the Bell Helicopter Defense Plant.
• Participated in the Bell Helicopter and army OH-58D Armament Retrofit program while working at Bell Helicopter.
• Three years experienced as a Field Representative and Quality Assurance Liaison representing the voice and the interest of the military units gaining the new aircraft and associated equipment.
• One year experience as an Aviation Intermediate Maintenance Quality Assurance Manager for 82 advanced military aircraft and all associated equipment while assigned to Camp Stanley, Korea.
EDUCATION
• Action Script and Multimedia in Adobe Flash CS5 course, Army E-Learning online, Jan 2011
• Adobe Flash CS5 Professional course, Army E-Learning online, Dec 2011
• Composite Risk Management course, Army E-Learning online, Jul 2011
• Getting the Most from Business Documents writing and editing course, Army E-Learning online, Sep 2011
• Crisp Composition writing course, Army E-Learning online, Sep 2011
• Avoiding Errors in Usage and Punctuation course, Army E-Learning online, Sep 2011
• The Writing Process course, Army E-Learning online, Aug 2011
• Writing to Reach the Audience course, Army E-Learning online, Aug 2011
• Avoiding Grammatical Errors in Business Writing course, Army E-Learning online, Aug 2011
• Writing with Intention course, Army E-Learning online, Aug 2011
• Instructor Evaluation Workshop, Fort Eustis, VA, 2011
• Unit Level Logistics Systems for Aviation (ULLS-A) Training Course, U.S. Army, Fort Eustis, VA, 2009
• Technical Editing for Business Writing course, Thomas Nelson Community College, Newport News VA, 2008
• HTML Web Design, Thomas Nelson Community College, Newport News VA, 2006
• Test Writers Workshop Fort Eustis, VA, 1998
• Systems Approach to Training (SAT) Course Fort Eustis, VA, 1998
• Automated Systems Approach To Training (ASAT) Course Fort Eustis, VA, 1998
• Honor Graduate, Instructor/Technical Writer Training Course, U.S. Army, Fort Eustis, VA, 1995
• Aviation Maintenance Management course, Hanou, GE, 1987
EXPERIENCE
AVIAITON MAINTENANCE INSTRUCTOR AND TECHNICAL WRITER/EDITOR
• Three years experience as Department of the Army Civilian conducting platform Instruction to students in aviation maintenance courses.
• Received a 100 percent rating on my last instructor performance evaluation.
• Write, review, analyze, edit, and update programs of instruction, lesson plans, practical exercises, and performance examinations
• Platform Instructor and Subject Matter Expert for the Scout Helicopter division and Enabling Skills Branch in the Department of Attack Helicopter Training.
• Administer written and performance oriented examinations
• Analyze, review, and edit programs of instruction and lesson plans to provide the most current and accurate technical procedures and information
• Implemented new student reference material requirements, providing a substantial cost saving to the training organization
• Actively participated in the Instructor Mentorship Program providing new instructors with procedural guidance and assisted new instructors in obtaining an instructor certification
• Apply the Army Safety and Composite Risk management philosophy in all mission planning and execution; ensuring strict compliance of the Army Safety Program in accordance with Army Regulation 385-10
• Coordinated with the Director of Training Development to implement or revise actions, methods, and training procedures.
• Provided advice and guidance to executive agents regarding the preparation and modification of training materials
• Supervise students conducting aviation maintenance and ensure compliance with army regulations and safety practices.
• Deliver platform instruction for The Army Maintenance Logistics System for Aviation (TAMMS-A) and the Unit Level Logistics System for Aviation Enhanced (ULLS-A-E) record keeping systems.
• Provide guidance and detailed instruction to students for analyzing, translating, and composing technical information into detailed documents used by flight crews, maintenance, and administrative personnel.
• Prepare student academic and evaluation reports.
• Administer and grade written and hands on performance examinations, evaluate student progress, and conduct counseling and remedial instruction as required.
• Administer retraining or additional training to students as required to meet training standards and academic success goals.
SENIOR TRAINING ANALYST
• One year experience as a Senior Training Analyst charged with reviewing 20,000 individual training tasks for 33 government agencies in support of a government contract.
• Served as the primary Automated Systems Approach to Training (ASAT) Individual Task Manager for 33 government agencies, providing procedural guidance and point of contact for troubleshooting assistance and inconsistency resolutions.
• Provided technical and analytical support to the office of the Institutional Training Directorate under the U.S. Army Training and Doctorate Command.
• Conducted in depth analysis of the ASAT individual tasks and Warrior skills training for adequacy, completeness, format uniformity, redundancy, and obsolete data, and ensured adherence to task proprietary ownership and compliance with government regulations, guidance, and procedural policies.
• Consulted with government agencies on finding of analysis and recommended changes to improve the quality and effectiveness of training.
• Composed reports and attend briefings with the Training and Doctrine Command and proponent staff effecting the issues, actions, and requirements of individual task development and maintenance.
• Managed quality control by conducting follow-on reviews of the Individual Task Consolidated Database of Record (CDBR).
INSTRUCTIONAL SYSTEMS DEVELOPER
• Four years experience as a Technical Writer and Training Developer creating, facilitating, reviewing, and updating Programs of Instruction for a military aviation maintenance training facility with 13 advanced scout helicopters valued in excess of $150,000,000, nine composite simulated trainers, and all associated training support equipment.
• Developed, and facilitated instructional training materials required for an aviation maintenance course utilizing the Automated Systems Approach to Training computer based program.
• Conducted critical task analysis and research to identify specific essential task components and identified areas of special emphasis.
• Employed essential concepts for planning, development, and integration into the Automated Systems Approach to Training (ASAT) program to improve the effectiveness of training methods.
• Analyzed and reviewed individual training tasks for proper format structure, applicable technical content, and accuracy of detailed information in accordance with related technical publications and related Army regulations.
• Developed, implemented, and maintained written examinations and hands performance oriented assessments for the use in instruction evaluation plans.
• Compiled technical information within the Automated Systems Approach to Training database directly related to task specific skills and knowledge
• Analyzed individual tasks to ensure compliance with guidelines in accordance with specific publications and the Training and Doctorate Command regulations
• Developed, implemented, and maintained written examinations and hands on performance base assessments for use in instructional evaluation plans
• Provided guidance and advice to executive agents regarding the preparation and modification of training products and procedures
• Developed solutions to meet fiscal, technological, and schedule demands to satisfy a strict training agenda
• Conducted detailed reviews, validations, updates, and rewrites to improve accuracy and completeness of detailed diagrams, schematics, and technical data
• Applied key knowledge of regulations and technical standards related to the development of training products
AVIATION MAINTENANCE INSTRUCTOR/TECHNICAL WRITER
• Four years experience as a Technical Writer and primary platform instructor for the US Army Aviation Logistics School.
• Created, revised, and implemented training materials and products for classroom instruction, computer based training, and hands-on training in a simulated environment utilizing the Automated Systems Approach to Training computer based program
• Developed, implemented, and maintained written examinations and hands on performance base assessments for use in instructional evaluation plans
• Applied remedial training programs resulting in a 100 percent student success rate
• Scheduled and managed 28 aviation maintenance training classes consisting of 13 individual training segment, completing each segment and class within the allotted time to meet an eight-week training agenda
• Instructor for 224 students in an aviation maintenance training facility, achieving a 100 percent pass rate with a grade point average of over 90 percent
• Revised, implemented, and presented hands on maintenance instruction for all systems and subsystems of assigned aircraft to include the following: repair, teardown, rebuild, removal, and replacement of the propulsion systems, drive train systems, rotor systems, electrical systems, avionics systems, armament systems, and fuel systems, as well as mission essential equipment.
• Trained and instructed students on the use of precision diagnostic and measuring equipment
• Instructed students in analyzing, translating, and composing technical information into detailed reports and documents used by aviation mechanics, flight crews, and administrative personnel
EMPLOYMENT HYSTORY
• Aviation Instructor and Technical Writer/Editor, Department of Attack Helicopter Training, Fort Eustis, VA Apr 2009 - Present
• Senior Military Training Analyst, Akima Intra-Data Services LLC, Hampton VA Nov 2007 – Nov 2008
• Professional Contractor Sales, Home Depot, Williamsburg VA Mar. 2007- Nov 2007
• Special Services associate, Home Depot, Williamsburg, VA. Jun 2006 – Mar 2007
• Head of Security, Jamestown High School, Williamsburg, VA. May 2004 – Jun 2006
• Production Manager, TRW Automotive Production Plant, Mount Vernon, OH, Nov 2002 – Apr 2004
• Instructional Systems Developer and Editor, Department of Attack Helicopter Training,
• Fort Eustis, VA, Oct. 1998 – Oct. 2002
• Aviation Maintenance Instructor and Technical Writer, Department of Attack Helicopter Training,
• Fort Eustis, VA, Oct. 1994 – Oct. 1998
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