Director/Manager Human Resources

WILLIAM M. NORMAN

**** ************* *** **********, ** 60193 847-***-**** **********@*****.***

Career Summary

Proactive Human Resources leader with substantial human resources experience including; talent acquisition and retention, conflict resolution, change management and employee relations. Track record of producing outstanding results and skilled at partnering with business leaders to build organizational effectiveness, maximize performance and optimize human capital. Hands-on designer, developer and executor of innovative, HR solutions aligned to organizational and business strategies driving tangible financial results.

HR SKILLS

HR Department Startup

Employment Law

Compensation

Policy Design &

Administration Staff Recruitment & Retention

Employee Relations

Benefits Administration

HR Program/Project Management

Restructuring & Outplacement Orientation & On-Boarding

Training & Development

Performance Management

Organizational Development

HR Policies & Procedures

PROFESSIONAL EXPERIENCE

SHAKER RECRUITMENT ADVERTISING & COMMUNICATIONS Oak Park, IL

Reporting to the President of this $100 million family-owned advertising agency with over 300 employees, focused on providing solutions for attracting talent, enhancing employee engagement, and driving bottom-line business growth through employer brand optimization.

Director of Human Resources 1995 - 2011

Created and managed the Human Resources function, Traffic and Office Services departments. Responsibilities include the creation, development, implementation and administration of Human Resources policies including talent acquisition, planning and staffing, benefits administration, employee relations, payroll, salary administration, training and development. Served as the EEOC/Affirmative Action Officer.

Key Results:

• Created the first Human Resources department for the company which supported sales and service management staff.

• Customized and implemented a variety of key management initiatives including salary administration and succession planning.

• Created a management training and development program to increase employee morale and productivity. Increased employee retention over a 10-year period from average tenure of 5 years to 10 years.

• Responsible for implementing office security procedures and systems.

• Evaluated and directed the implementation of a new human resources/payroll system.

• Created a performance management and corrective action program, reducing employee relations issues and EEOC complaints to just one in 15 years.

William Norman Phone:847-***-**** Page 2

PROFESSIONAL EXPERIENCE (CONTINUED)

CANON BUSINESS SOLUTIONS INC. Schaumburg, IL 1983 - 1995

Reporting to the President of this $50 million multi-branch sales subsidiary of Canon U.S.A. with over 500 employees. Company provides integrated systems technology in the document management industry.

Director of Human Resources and Organizational Development

Managed the Human Resources function of this sales and service organization while managing a staff of 5 Human Resource professionals. Created a Human Resources function that aligned with the company initiatives, by collaborating with senior management. Expanded training programs in the area of supervision, leadership, conflict management and performance improvement.

Key Results:

• Retooled the Human Resources talent acquisition process, which resulted in a 67% reduction in turnover from 1983-1994. This also resulted in the reduction of unemployment tax from 7% to 1.6%.

• Implemented a salary administration program utilizing the Hay system and created annual sales commission programs to meet company revenue goals.

• Reduced recruitment expense per placement by 40% since 1984 by reducing employment agency usage.

• Created a sales, management training/development department.

• Participated in the development of a multiple-tier corporate career progression program for Sales, Service, and Administration.

• Implemented an Employee Harassment Awareness and Prevention Program reducing employee complaints by 60% within the first year.

POSITIONS PRIOR TO 1983

RESEARCH-COTTRELL, INC. Chicago, IL

Employment Manager

GTE AUTOMATIC ELECTRIC INC. Northlake, IL

Employment/Labor Relations Representative

EDUCATION

WESTERN ILLINOIS UNIVERSITY Macomb, IL - 1974

Bachelor of Business Personnel Management

AFFILIATIONS

Society for Human Resources Management (SHRM)

Staffing Management Association (SMAGC) of Greater Chicago

Society of Human Resources Professionals (SHRP)

Human Resources Management Association (HRMAC)

Contact this candidate