Customer Service Sales

Carol J. Havlik

**** *. ****** ***. ***, Phoenix AZ 85014

954-***-**** ***********@*****.***

PROFESSIONAL STRENGTHS:

Computer:

Knowledge of various ticketing systems such as Archtics, Ticketmaster and Tessitura to process orders and produce reports. General office systems of word processing, Excel and data based programs.

Supervision:

Supervising employees on a daily basis providing information on performances, assuring appropriate completion of employee forms. Coordinating scheduling for employees

Financial:

Monitoring, recording data, and verification of hours, calculation and preparation of information for payroll entry. Counting and preparing cash and bank deposits

Marketing:

Writing of subscription and order forms for brochures. Consulting on prices for series and shows. Proofing ads before going to press.

Customer Service:

Answering multiple phones lines for multiple markets. Handling of customer inquiries regarding sales and charges

PROFESSIONAL EXPERIENCE:

On Call Ticket Seller: Live Nation, Miami Fla / Phoenix AZ 2011- current

• Worked performances providing customer service, selling tickets, and will call for concerts.

Ticketing & Performance Manager, Broadway Across America, Fort Lauderdale, Fla. 2002-2011

• Supervised West Palm Beach, Fla.; Miami, Fla. and Norfolk, Va. Markets with up to 4,000 subscribers.

• Prepared and presented Box Office statements to company managers

• Managed ticket holds for touring companies, patrons and sales outlets

• Daily ticket counts and tracking of sales.

• Customer service for various markets in the Broadway Across America system

Box Office Manager, Naples Players, Naples, Fla. 1999-2001

• Supervised staff of 2-3 people at community theatre.

• Set up computerized box office system

• Established professional polices and procedures for box office

• Implemented subscription sales

• Provided customer service to increase sales

Assistant Manager, City Center CityTix, New York, N.Y. 1994-1999

• Supervised call center of 10-15 people,

• Set up and ran subscription for “Encores!” series

• Coordinated tickets for company managers of dance series

• Added new venues for call center.

• Customer service of handling issues and mailing of tickets

EDUCATION:

Purdue University, West Lafayette, IN Bachelor of Arts Theater

Columbia College, Chicago, IL Master of Arts Arts Management

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