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Customer Service Sales

Phoenix, AZ, 85014
August 07, 2012

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Carol J. Havlik

**** *. ****** ***. ***, Phoenix AZ 85014




Knowledge of various ticketing systems such as Archtics, Ticketmaster and Tessitura to process orders and produce reports. General office systems of word processing, Excel and data based programs.


Supervising employees on a daily basis providing information on performances, assuring appropriate completion of employee forms. Coordinating scheduling for employees


Monitoring, recording data, and verification of hours, calculation and preparation of information for payroll entry. Counting and preparing cash and bank deposits


Writing of subscription and order forms for brochures. Consulting on prices for series and shows. Proofing ads before going to press.

Customer Service:

Answering multiple phones lines for multiple markets. Handling of customer inquiries regarding sales and charges


On Call Ticket Seller: Live Nation, Miami Fla / Phoenix AZ 2011- current

• Worked performances providing customer service, selling tickets, and will call for concerts.

Ticketing & Performance Manager, Broadway Across America, Fort Lauderdale, Fla. 2002-2011

• Supervised West Palm Beach, Fla.; Miami, Fla. and Norfolk, Va. Markets with up to 4,000 subscribers.

• Prepared and presented Box Office statements to company managers

• Managed ticket holds for touring companies, patrons and sales outlets

• Daily ticket counts and tracking of sales.

• Customer service for various markets in the Broadway Across America system

Box Office Manager, Naples Players, Naples, Fla. 1999-2001

• Supervised staff of 2-3 people at community theatre.

• Set up computerized box office system

• Established professional polices and procedures for box office

• Implemented subscription sales

• Provided customer service to increase sales

Assistant Manager, City Center CityTix, New York, N.Y. 1994-1999

• Supervised call center of 10-15 people,

• Set up and ran subscription for “Encores!” series

• Coordinated tickets for company managers of dance series

• Added new venues for call center.

• Customer service of handling issues and mailing of tickets


Purdue University, West Lafayette, IN Bachelor of Arts Theater

Columbia College, Chicago, IL Master of Arts Arts Management

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