Computer Support Tecnician
Resume:
Henry Bouma
Grand Rapids MI ***03
*****.*****@*****.***
HIGHLIGHTS OF QUALIFICATIONS
• Bachelor of Science Computer Sciences
• Eight years customer service experience, and three years computer technology support
• Desktop Support, General Networking Support, Network Security
• Proficient in hardware and software installations, technical and application support, troubleshooting, disaster recovery.
• Technical and hardware and software support experience with laptop computers and iPhones, iPods, iPads, backup technologies, printers, scanners, videoconferencing, remote desktop technologies, and wireless technology
• Windows 2008 Server, Windows XP/7 experience, Microsoft Windows Server, PC operating systems and Microsoft solutions experience, Microsoft Outlook, Microsoft Office
• Training and experience with Lan, SQL databases, Excel, MS Office, C, C++, Java, HTML, internet, and email applications.
SPECIALIZED EXPERIENCE
• Experience with researching, recommending and installing new technology for different organizations
• Commendation for highly effective communication skills with clients and coworkers
• Strong analytical troubleshooting ability
• Network design, implementation, testing and support for several non-profit organizations
• Wrote training guides for product inventory reporting, order fulfillment and delivery
procedures for company sites in Atlanta, Baltimore, Chicago, Columbus, Dallas,
Los Angeles and San Jose
• Commendation for successfully turning around a multi-million dollar severely under functioning
warehouse order system
EXPERIENCE:
Best Buy Grand Rapids MI
Geek Squad July 2009 – Present
• Technical support for PC and laptop hardware and software systems
• Help desk application support including virus and malware prevention and removal
• PC Roll Outs, troubleshoot, repair, install, and maintain PCs, laptops, and peripheral devices Support documentation for client and internal documentation
• Escalate problems to next level in a prompt mode and ensure proper follow up
• Communicate promptly with clients to keep them informed of progress and status
• Perform restores and basic disaster recovery procedures
• Instruct operators on software use
• Work with third-party vendors to resolve client issues as needed
The Navigators Grand Rapids MI
Network Consultant 2002 – 2009
• Redesigned and improved network structure and functionality
• Adapted and modified existing software to meet specific needs
• Designed, configured and tested computer hardware, networking software and
operating system software
• Trouble shooting for hardware and software issues
• Provided user training in use of equipment
• Redesigned and reprogrammed existing program for record keeping of donations,
contributors, supporters and affiliates; program also provided reports, labels and letters
• Computer maintenance
Océ Corporate Printing
Columbus OH
Operations Specialist 2003 – May 2009
• Computer Program management
• Work with outside vendors
• Troubleshoot issues with damaged or defective equipment
• Provided customer service for internal and external customers
• Managed inventory and order flow
Bible Community Church, Community Christian Academy Columbus OH
Computer Consultant – Volunteer 2001 - May 2009
• Network design, implementation, testing and support for the Bible
Community Church and Community Christian Academy
• Installation, repair and support for Bible Community
Church and Community Christian Academy computers
• Designed and wrote membership data storage program
Sears Grandville MI
Warehouse Associate 2003 – 2003
• Customer relations
• Product replenishment and inventory flow
• Manual labor including loading and unloading trucks
• Disposal of damaged or defective items, and product return to vendors
Lumbermen's Inc. Grand Rapids MI
Warehouse associate 1996 – 2002
• Executed daily operations of counter top production Customer service
• Prepared and maintained records and reports
• Managed inventory and order flow
EDUCATION:
Cedarville University Cedarville OH
Bachelor of Science Computer Sciences 2008
• Advanced knowledge of C, C++, Java, and SQL, hardware and software setup and repair
• Basic knowledge of JavaScript, HTML and Network security
• Microsoft Windows 95, 98, 2000, XP and Vista
• Microsoft Project, Word, Works, Excel, Access and Power Point
• Basic knowledge of documentation and reports in the field of Computer Sciences
References:
VanderKodde Construction Co Inc.
441 44th St. SW
Wyoming, MI 49509
June 11, 2011
Dear Sirs,
Vander Kodde Construction has employed Henry J. Bouma to rescue us in times of IT trouble. He is professional in appearance and attitude, honest with appointment time (or calls in advance to make a change), and cheerful with employee questions. Best of all, he is able to fix our problems and get us back to full productivity.
Henry has good people skills as well as technical knowledge. That, combined with character integrity, makes him a valuable young man. We highly recommend him to you.
Sincerely,
Tom Vander Kodde
Vander Kodde Construction Co Inc.
Date: June 11, 2011
From: Rev. Dr. Reginald Smith
Re: Recommendation for Henry Bouma
Dear Committee,
I highly recommend Henry Bouma for an information technology position. He has performed work for our home computers and at Roosevelt Park Community Christian Reformed Church. He has provided excellent work and advice which has saved us time and money. Henry worked with diligence in completing his work in a timely fashion. We were pleased with the results. He would be a competent and loyal employee for your company.
If you need any further questions or comments, my number is 304-1289.
Sincerely,
Rev. Dr. Reginald Smith
Senior Pastor, Roosevelt Park Community Christian Reformed Church
811 Chicago Dr. Grand Rapids, MI 49509
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