Project Manager Management

SANDRA K. GALLAGHER, PMP

***** ******* **., ************, ** 44149, 440-***-****, *******@***.***

SUMMARY

A versatile, experienced healthcare and IT professional with a successful record in workflow redesign, process improvement, and relationship management. Strengths include excellent communication skills, building loyal, cross-functional teams, consensus building, integration of detailed information to apply to large scale plans, attention to detail, and the ability to multitask in a fast paced and/or changing environment. Skilled and experienced in the following:

• Project Management

• Account Management

• Department/Operation Management

• Software Implementation

• End User Training and Documentation

• PMP Certified (Certificate 1233073)

EDUCATION

MPA, Healthcare concentration BA, Literature/Sociology majors

Cleveland State University, Cleveland, OH Bowling Green State Univ., Bowling Green, OH

PROFESSIONAL EXPERIENCE

CompuGroup Medical, Koblenz, Germany

Provider of innovative eHealth solutions, serving more than 370.000 doctors and healthcare professionals worldwide. 2010-Present

Product Manager

Responsible for the product planning and execution of the G3 AIS EHR and Practice Management solution. Position duties include gathering and prioritizing product and customer requirements, defining the product vision, and working closely with development, sales, marketing and support to ensure revenue and customer satisfaction goals are met. Strong focus on Meaningful Use and Health Information Exchange.

Work within the Agile methodology, specifically Scrum, to develop application feature/function.

• Develop communication paths to other product managers and clients to learn their current needs and requirements.

• Provide input to German leadership regarding project requirements and priorities.

• Review pertinent literature for trends to anticipate market needs.

• Participate as requested for meetings, events, and travel to other CompuGroup office sites.

MetroHealth Medical Center

The Cleveland region's leader in critical care, rehabilitation, community and senior health.

Senior Project Manager 2010

Responsible for initiating, planning, executing, controlling, and closing out large, complex, cross-functional IT projects and business projects with significant IT activity in scope. Provided support to other projects such as facilitation, planning, issues/risk management, mentoring, and other services, as directed. Mentored project managers, project coordinators, business analysts, and other project team members in established guidelines and best practices.

• Represented the Information Services Department in meetings with internal IS customers to receive, review, understand, and log IT

project requests.

• Applied critical systems thinking and effectively collaborates across IT functional areas to evaluate business objectives, identify

alternative solutions, consider feasibility, develop business cases, and facilitate prioritization, approval, resource assignment, and initiation of IT projects.

• Facilitated the formulation of project scope, objectives, benefits, constraints, assumptions, risks, and costs.

• Prepared work plans and schedules, including requirements, tasks, work assignments, resources, project milestones, and review

points.

• Performed and managed program control functions, such as integrated scheduling, risk management, communications and change

management, cost and budget management, and program integration.

• Assisted with development, implementation, and operation of project management office functions as assigned.

• Prepared and managed project financial budgets. Monitored activity reports and financial statements and identified trends.

• Performed other job-related duties as assigned.

Project Manager/Business Analyst-Department of Clinical and Financial Informatics 2009-2010

Managed multiple projects as assigned, as well as providing business analysis, workflow documentation and operating procedures for specific departments.

• Participated in a project designed to document the charge capture process for all outpatient service areas. Documented the work flow for the Medical Oncology, Radiation Oncology, and the Psychiatric Care outpatient areas. Visio diagrams were prepared, and recommendations to work flow improvements were made.

• Worked at the Business Analyst for Health Information Management (HIM). Current work flow documentation was created, as well as a time line for the resolution of HIM’s most critical system’s issues. An issues log was also created for HIM to track their Requests for Service.

• Prepared an analysis of the Healthcare Data Exchange (HDX) application for Patient Access Services (PAS). Work flow was observed along with users’ HDX interactions. Recommendations for improvements were summarized and submitted to PAS leadership.

• Served as the Project Manager for the charge capture enhancement project in conjunction with the Tatum consulting group.

• Created business case and project scope documentation as required.

• Created project time lines as required.

• Assisted with the Surgical Information Systems (SIS) optimization.

Business Coordinator-Department of Medicine 1990 –1995

Responsible for the business activities of multiple outpatient clinics to include Internal Medicine, Medical Specialties, GI, Tuberculosis, and Family Practice. Managed 14 staff members and was accountable for performance reviews, disciplinary action, scheduling, and process interpretation.

• Facilitated relationships with medical staff by coordinating communication regarding clinic business initiatives.

• Assisted with budget preparation and financial variance reporting.

• Worked with physicians to develop and implement computerized schedules.

• Managed the use of all clinic support tools such as the phone system, appointment scheduling system, and the charge

entry system.

• Recommended changes to existing policies and procedures to enhance workflows and promote customer satisfaction.

• Developed training seminars to promote the efficient collection of patient data.

Concuity

Supplier of ASP technologies to optimize hospital revenue cycle management with modules geared toward revenue management, contract management, denial management, and month-end financial processing.

Account Manager/Project Manager 2006 –2008

Managed all aspects of the client relationship for an assigned base of hospital clients. Assisted clients with the identification of their support needs and interfaced with internal resources to provide solutions. Assisted in the development of the Support Desk, and defined all service levels, documentation requirements, escalation rules, as well as internal reporting tools.

• Provided project management to clients installing or modifying the ClearContracts application for the first time.

• Provided user support and training, and prepared end user documentation.

Allscripts

A division of Misys and a leader in information and connectivity solutions that permit physicians and other healthcare providers to deliver best-in-class patient safety, clinical outcomes and financial results.

Project Manager 2006

Successfully worked with multiple physician practices to oversee the installation of the TouchWorks electronic health record (EHR) application. Responsible to assure all projects stayed within the project scope, cost, and timeframe. Selected by the Area Vice President to work on a new methodology and project plan for the installation of an ASP prescription module.

• Prepared all client project documentation, such as the Statement of Work and project plan.

• Performed monthly executive status reviews, weekly client status meetings, and weekly client updates for the Area vice President.

• Resolved client issues and acted as a client advocate to internal resources.

• Tracked project completion and project budget hours via an enterprise server.

Ohio KePRO

A Quality Improvement Organization (QIO) and part of a national network of 53 organizations representing each U.S. state and territory under the direction of CMS. The QIOs are responsible for quality initiatives as designated by CMS, and are enacted by federal statute “to improve the efficiency, effectiveness, economy, and quality of services delivered to Medicare beneficiaries.”

Project Manager/Account Manager 2004 –2006

Led the successful development of the physician office information technology strategy for the state of Ohio in conformance with the goals set forth by the Centers for Medicare and Medicaid Services (CMS) in their 8th Statement of Work contract. The contract was designed to promote the use of electronic health records in small, medium, and large physician practices

• Created a best practice methodology for the EHR selection and implementation process.

• Developed EHR vendor shows for physicians throughout the state.

• Trained physician office end user staff on population and care management. Established and monitored population/care management workflows to prepare practices for public reporting and pay-for-performance.

• Participated in speaking engagements throughout the state of Ohio as requested by stakeholder groups.

• Developed relationships with information technology vendors to promote CMS quality measures.

• Developed marketing and implementation tools for physician office information technology campaign.

• Hired, supervised, and trained information technology staff. Prioritized workloads and assigned accountabilities.

Siemens Medical Services, USA

Part of a global corporation, Siemens Healthcare brings together imaging equipment, information technology, management consulting, and services to help customers improve clinical and financial outcomes.

Project Manager/Implementation Consultant 1999 -2004

Successfully provided project management and end user training for the installation of HDX (Healthcare Data Exchange benefit verification) application software in 22 single or multi-entity customer sites. Company award recipient for creating a client installable product.

Worked with clients to develop workflows consistent with the proactive collection of benefit and co-pay information.

• Analyzed workflows to implement software applications in an optimal setting.

• Worked with internal and external resources for the delivery and installation of all necessary hardware and software.

• Performed budget and timeline management.

• Acted in a support capacity for all ongoing customer concerns/issues.

Account Manager 1995 –1999

Provided support management for the clinical and financial software products for an assigned group of hospitals. Interfaced with internal resources to provide solutions for clients’ issues and concerns.

• Worked in a project management capacity for the deployment of new software and upgrades.

• Developed system optimization analyses to promote the efficient use of Siemens software.

• Worked with all levels of hospital client staff, C-level, directors, managers, and end users.

• Provided clients with monthly status reports.

Akron City Hospital (Summa) - Director of Patient Registration

Cleveland Clinic Foundation- Admitting Registrar/Supervisor

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