Sales Manager

STEVE J. BERTRAND

*** ***** ****** • Apt. # **A • New York, NY 10039

Home 212-***-**** • Cell 646-***-****

Email: ****************@*****.***

PROFESSIONAL EXPERIENCE

FITNESS FIT 4 ME

Owner, Fitness Trainer 2009 – Present

• Design and implement personalized fitness programs aimed at reaching each client’s individual fitness goals

• Conduct at home and in gym private personal training sessions with clients

• Run boot camp classes focused on core and strength training

• Assess clients’ fitness levels

• Lead group fitness training sessions for elderly members of a faith based organization

• Counsel clients and community organizations about fitness, exercise, health and injury management

NEW YORK SPORTS CLUB

Fitness Trainer 2009 – 2010

• Worked closely with clients to design personalized health and fitness programs aimed at reaching their individual fitness goals

• Assessed clients’ fitness on a weekly and monthly basis

• Recruited and retain clients

• Counseled members about fitness, exercise, health and injury management

• Provided calisthenics, weight lifting and cardiovascular equipment instruction

MUZIKPULSE PRODUCTIONS

Owner, Producer, Songwriter and Musical Composer 2007– Present

• Compose, produce and write musical works in the R&B, Calypso, Reggae, Soca, Zouk, House and Gospel genres of music

• Conduct market research and develop and implement marketing plan for sales and distribution of musical compilation CDs and individual musical works and music tracks to recording artists and record label executives

• Devise promotional strategy geared towards disseminating musical works to broadband and web based radio stations, music stores and small business entertainment and recreation establishments

WASHINGTON MUTUAL

Financial Center Manager 2006 – 2007

• Supervised all staff to ensure that the Financial Center effectively delivered financial products and services to existing and new customers

• Directed and oversaw floor management activities to effectively address and resolve customers’ issues

• Worked to expand and support Washington Mutual's market share consistent with goals and policies

• Led all internal and external sales initiatives including loan production, while ensuring development of the Financial Center staff

• Built and developed strong community relationships to demonstrate and assure the community of Washington Mutual’s capabilities to meet the community’s ever-growing demands and needs

Assistant Financial Center Manager 2005 – 2006

• Oversaw all sales, operations, and personnel administration for the Financial Center

• Directed and oversees floor management activities to effectively address and resolve customers’ issues

• Ensured the integrity of all business and consumer files and the Financial Center’s compliance with banking regulations and policies

• Coordinated and facilitates with off site individual and business consumer sales to generate revenue for the Financial Center

• Provided Financial Center employees with coaching and constructive feedback to enhance personnel development

• Served as a liaison for Financial Center personnel, head office, operational support departments and new and existing customers to ensure the effective delivery of financial products and services to new and existing customers

• Developed an action plan targeting the comprehension and successful surpassing of expected performance goals.

JP MORGAN CHASE MANHATTAN BANK NEW YORK, NY

Supervisor/Manager, Small Business Unit Lead Generation 1998 – 2005

• Formed and managed high performance teams ranging from ten (10) to twenty-five (25) Business Development Associates dedicated to fulfilling the mission, vision, values, goals and objectives of the Lead Generation/New Acquisition Unit

• Managed teams which support seventy-six (76) Direct Sales Officers located across Texas and the Suburban (New York, New Jersey and Connecticut) regions with acquiring New Business Customers

• Responsible for on boarding and facilitating the training of all new team members as well as existing team members

• Utilized the coaching model to improve the team’s quality of performance, as well as drafted and administered performance appraisals for each team member

• Played pivotal role in the Bank’s transition from manual to a fully automated production environment (including work flow, process & procedure development)

EDUCATION

FIVE TOWNS COLLEGE OF MUSIC, DIX HILLS, NY

Major: Performance

Attended: 8/96 – 5/97

TECHNOLOGICAL SKILLS

Proficient in Microsoft Office (Excel, Word, PowerPoint, Access and Outlook), Computer Telephony Integration Technology and Multimedia Customer Integration Technology (Witness)

CERTIFICATIONS AND SPECIALTIES

Certified ISSA Personal Trainer

• Specialties include: Core & Strength Training, Child Obesity and Elderly Fitness

Certified ASFA Group Fitness/Boot Camp Instructor

CPR Certified

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