Sales Customer Service

JEFFREY M. SCARILLO

** ****** ****, ********** ** 18901

c. 908-***-**** ************@***.*** h. 267-***-****

Achievement Highlights:

Over 26 years of experience in sales and management in both residential & commercial markets. Award winning management skills include: team motivation, communication, product training, and relationship building with a proven track record of driving multimillion-dollar companies to unprecedented growth, profit, and expansion. Sales and management experience consistently exceed both corporate and personal sales goals, proving adaptability and success in an ever-evolving business market.

EXPERIENCE:

Champion Pest Solutions, Inc. Kenilworth, NJ

President/Co-Owner 2008-2011

• Owned and operated a Professional Pest Management company, currently rated 5 stars in customer service and satisfaction as determined by an online service website

• Developed an effective approach for obtaining new clients, utilizing excellent sales negotiation skills and closing tactics with a strong emphasis on maintaining customer relations

• Designed and executed several campaigns, presentations, and advertising materials related to marketing

• Secured add-on services for an already existing client base, retaining over 85% of customers on recurring plans

Horizon Pest Control, Inc. Midland Park NJ

General Sales Manager 2005 - 2008

• Responsible for hiring, training, and supervising a staff, which consisted of 22 technicians and sales representatives

• Developed annual budgets and guidelines for company policies & procedures

• Networked with B.O.M.A Association to develop new sales strategies and leads, which resulted in a 15% annual increase in our company growth under my leadership

• Calculated required inventory volume based on historical sales and managed orders with suppliers

• Condensed routing strategies for optimum efficiency and re-developed safety standards and practices

• Performed quality control inspections with clients to ensure customer satisfaction & retention

Western Pest Services Parsippany, NJ

Regional Branch Manager 1986 - 2005

• Responsible for developing and maintaining a $5.5 million budget annually, reducing collections by 80% within the first year

• In charge of hiring, training, and supervising the office/field staff of Shrewsbury and Princeton offices

• Managed a supervisory team of 3, customer service representative team of 7, sales team of 5, technician team of 25, as well as the large regional office team

• Conducted ongoing mentoring/training seminars on a range of software and network monitoring solutions

• Recruited staff and coached consultative sales

• Converted the Shrewsbury and Princeton Branch Offices profit margin from a 15 year negative to a positive number within my first year, far exceeding revenue expectations

Union County College, Cranford, NJ BA – Business Administration 1984 -1986

Computer Skills: Knowledge of Microsoft Word, Excel, PowerPoint, Outlook, ACT, View, Rapid Track, Pest Pac, and Salesforce.com

Affiliations: NPMA, NJPMA, NJAMBO, CCR Registered Government Contractor

~References Furnished Upon Request~

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