John E. Leum, MBA Seeking Valuable Senior-Level IT Leadership Role

** ******** **** • West Haven, CT 06516 • 203-***-**** • pudxao@r.postjobfree.com

Results-focused leader specializing in driving IT / business growth by building dynamic teams and managing high-level projects eager to offer talents toward maximizing a top employer’s success.

Profile of Qualifications

INFRASTRUCTURE DEVELOPMENT • CLIENT SERVICES • OFFSHORE DEVELOPMENT • OUTSOURCED VENDOR RELATIONSHIPS

APPLICATION DEVELOPMENT • STRATEGIC VISION / PLANNING • PROCESS IMPROVEMENT • COST REDUCTION METHODS

OPERATIONS MANAGEMENT • TEAM BUILDING / TRAINING • PROJECT LIFECYCLE MANAGEMENT • PROGRAM MANAGEMENT

SOA • ITIL • SIX SIGMA • AGILE METHODOLOGY • BEST PRACTICES • FINANCIAL MANAGEMENT • LANGUAGES / PLATFORMS

• Top performer who strives for, maintains, and further develops excellence in people, processes, services, and quality, including applying recognized best practice methodologies to meet and / or exceed company IT objectives.

• Ambitious self-starter who contributes superior attention-to-detail and sharp analytical abilities, along with regularly taking the initiative to lead value-added efforts and resolve issues to boost diverse systems efficiency.

• Integral leader who offers proven experience in large-scale IT optimization, including designing, developing, and implementing forward-thinking projects and processes to achieve strategic goals.

Professional Synopsis

CIGNA HEALTHCARE, BLOOMFIELD, CT 2003 – PRESENT

Web Operations Lead (2010 – Present)

Utilize broad scope of industry knowledge and dynamic technical acumen to direct a cross-functional 78-member team of systems analysts, quality assurance, developers, infrastructure engineers, web hosts, project managers, and additional support resources. Lead decision-making concerning project delivery for web infrastructure and application delivery for maintenance / small enhancements, along with overseeing project delivery for legacy applications, portal and infrastructure maintenance, alerting and monitoring, analytics, customer reporting, vendor management, and business relationships. Ensure 24x7x365 applications availability for 360K daily and 130M annual users.

Key Accomplishments

Led targeted teams to deliver 240+ enhancements across 100 high-quality releases, along with strategically supporting 115 new servers a 375% increase without adding additional headcount.

Achieved department savings of $65K annually by eliminating outdated and redundant reporting.

Rebuilt operations team to emphasize full-scope talent upgrades and initiate customer-oriented realignment practices, and focused on building new support tools to improve core service outcomes.

Created infrastructure competency on team from the ground-up by recruiting top-performing talent.

Established first-ever Six Sigma project on Cigna’s portals, including reducing ticket handling time by half since implementation, as well as initiating additional projects to streamline incident management.

Closed near-shore operations and led new vendor offshore model at zero cost and 60 days ramp time.

Developed first-ever balanced scorecard for Operations which has been embraced by all leadership.

Initiated and supported various new analytical and monitoring tools (e.g. Webtrends, Gomez, ITCam).

Project Management Director (2008 – 2010)

Strategically steered large-scale initiatives spanning the Cigna enterprise to deliver forward-thinking new product capabilities and streamlined operational activities, including identifying project scope, cost-effectively managing budgets, conducting and presenting comprehensive strategic analysis, negotiating delivery dates with application and business partners, implementing organizational best practices, and overseeing all facets of daily operations.

Key Accomplishments

Program-managed a $30M portfolio while creating new product capabilities to boost bottom line.

Successfully implemented strategic infrastructure assets that are leveraged by numerous aspects of the enterprise in order to support new projects.

Automated numerous manual processes across the enterprise that increased quality and eliminated thousands of hours of manual data processing.

Program Manager (2003 – 2008)

Drove operations growth by delivering high-level projects for CIO and SVP of applications, including defining current and future state processes for enterprise-wide IT, assessing geographical relocation, and implementing program governance models. Led delivery teams across multiple on-time and high-quality releases for web and claim processing applications, including focusing on application integration, new product functionality development, performance enhancement, and improvements in reduction and / or elimination of manual processing.

John E. Leum, MBA Seeking Valuable Senior-Level IT Leadership Role

Resume – Page Two • 203-***-**** • pudxao@r.postjobfree.com

Professional Synopsis (continued)

CIGNA HEALTHCARE, BLOOMFIELD, CT (CONTINUED) 2003 – PRESENT

Program Manager (2003 – 2008) (continued)

Key Accomplishments

Mentored staff to become leaders within the organization as a proponent of internal advancement.

Turned around failing projects to ultimately build strong partnerships and enhanced product offerings.

Brought outsourced claim processing in-house by identifying staffing needs and evaluating key gaps.

Project-managed DCP ASG for 2005 and 2006 releases; releases encompassed delivery of key business functionality for Cigna’s Choice Fund suite of products to improve product offering, significantly reduce manual claims processing efforts, and enhance quality of DCP claim adjudication.

Served as Claim Test Team Lead for Cigna Choice Fund product, including coordinating and prioritizing team workflow, managing claims testing, sharing cross-platform deductibles, and resolving issues.

USCO LOGISTICS, NAUGATUCK, CT 1999 – 2003

Senior Integration Analyst / Project Manager

Applied solid leadership talents toward directing external customer relationships while implementing customized eCommerce warehousing and order fulfillment solutions, including proactively determining project scope and business requirements, code development, and testing, as well as managing all business and technical documentation development and business process validation efforts. Provided operations support for customers.

Key Accomplishments

Led the development and implementation of USCO’s companywide intranet services.

Served as an integral project manager on numerous complex customer implementations.

Effectively expanded the company’s ability to manage increased data flow and transactions.

Designed, developed, tested, and implemented eCommerce solutions for 20+ diverse customers.

Achieved quicker reprocessing of error transactions and decreased order fulfillment times via improved order tracking mechanisms which were instrumental in boosting customer satisfaction.

CALDOR, NORWALK, CT 1995 – 1999

EDI Analyst

Expertly implemented electronic data interchange feeds with vendors, including building mutually beneficial partnerships to enhance supply chain capabilities, as well as managing vendor relationships and spearheading targeted enhancements to various merchandise tracking and reporting mechanisms.

Key Accomplishments

Successfully implemented EDI partnerships with 400+ vendors.

Education

Master of Business Administration

(Graduated with Distinction)

NEW YORK INSTITUTE OF TECHNOLOGY

Bachelor of Arts in Anthropology

(Magna Cum Laude Honors)

CENTRAL CONNECTICUT STATE UNIVERSITY

Technical Summary

Languages / Platforms

Java Script • SQL • UNIX • UDB • Oracle • DataPower • WebSphere Portal • Windows IIS • WebSEAL • TWS

J2EE • MQ • Message Broker • COBOL / DB2 • XML • SAML • Visual Basic • Perl • HTML / CSS • Sterling Gentran

Excellent References Provided Upon Request

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