Accounts Payable / Customer Service

Jeffie L. Cathey-Hill

**** ****** ****

Rosemark, TN 38053

Residence 901-***-****

Mobile 901-***-****

Accounts Payable / Accounts Receivable / Customer Service Representative

Profile Highly experience with a consistent record of achievements and contributions

during 20+ years in diverse, challenging accounting and customer service roles.

Seasoned expert in problem resolution and client relations. Skilled at learning

concepts quickly, work effectively on deadline and in time-sensitive and stressful

situations, and communicating ideas clearly. Proven track record of meeting and

exceeding customer and company expectations.

Employment History

2008-2010 Gateway Group Personnel, Shared Services Specialist, Schering-Plough,

Memphis, TN

Direct support to the Team Leader, review invoices for compliance with

Corporate and government policies which includes reviewing for proper level

of authorized signature level (ASL), perform data entry in SAP (AP data Base)

and administer change functions when necessary, maintain internal and external

customer satisfaction by promptly follow-up on customer’s request for inform-

ation, contact the Legal Department to obtain required information to process

invoices for payment, maintain vendor files in database by adding remittance

addresses, request new vendors as needed, review accuracy of 1099 Form

indicators, contribute to Team effort and assist co-workers as needed to balance

workloads.

1998-2007 Fixed Assets Project Coordinator, Pfizer Inc (Global Finance Shared

Service Americas), Memphis, TN

Responsible for performing daily Fixed Assets duties and any other reasonable

duties or special projects that may be assigned. Mass Batch Approval Process,

verifying the Asset Register, running Trial Balances of projects, and processing

journal entries for correction of voucher distribution.

Accounts Payable Associate (2006-2007)

Responsible for processing Pfizer Global Manufacturing Sites and Consumer

Health Products billings, providing payments to vendor within contracted

terms, processing rush check requests, wire transfers, foreign drafts, and

Automated Clearing House payments, maintain a large base of accounts

including Corporate and legal billings, educational grants in research and

support of new and existing pharmaceutical drugs and advertisements,

responsible for providing payments to vendors with contracted terms

for Kalamazoo and Holland, MI, Capsugel and Distribution Centers, processing

rush check requests, wire transfers, foreign drafts, and Automated Clearing

House payments, consult regularly with general ledger, meet bi-weekly with

Kalamazoo and Holland, MI, Capsugel, and Distribution Centers for projects

and other responsibilities of discussion and define areas of improvement in

communication and productivity, and cross trained of all Pfizer Global

Jeffie L. Hill page 2

Manufacturing Sites (Augusta, Lincoln, Lees Summit, Parsippany, Groton, Terre

Haute, and Brooklyn) to ensure consistent productivity.

Call Center Coordinator (2003-2006)

Maintain an outstanding level of Customer Service to internal and external

customers, assist and handle routine telephone calls/Email correspondence with

customers and fellow colleagues in a professional and expedient manner, perform

routine research of customers issues to facilitate timely and accurate resolution,

communicating with customers to foster good and professional work

relationships, organize, create and maintain accurate files, and perform special

projects and any other duties as assigned.

Audit/Vouching Coordinator – Co-Team Leader (2002-2003)

Perform a wide range of audit entries and process task to ensure the highest

quality of Customer Service, prepare routine correspondence and performance

metric in support of departmental and customer needs, involved with formal and

informal team projects to work toward creating and improving work processes,

organize, create, and maintain accurate files, and performing any other reasonable

duties or special projects that may be assigned.

Accounts Payable Coordinator (1998-2002)

Responsible for Pfizer Global Research and Development, Pfizer Animal

Health, and Pfizer Global Pharmaceuticals, Contract Administration Medicaid

and Chargebacks Rebates, primarily responsible for providing payments to

vendors within contracted terms, processing rush check requests (fax and Email),

wire transfers, foreign drafts, and Automated Clearing House payments,

educational grants in support of new and existing pharmaceutical drugs and

advertisements, Clinical Trials, maintain a large base of accounts including

Corporate and legal billings, consult regularly with general ledger, meeting with

Pfizer Global Research and Development, Pfizer Animal Health, and Pfizer

Global Pharmaceuticals to Site Management for projects and other

responsibilities of discussion, defining areas of improvement in communication

and productivity, cross trained with other Colleagues to embrace teamwork and

consistent productivity, handle routine telephone calls/Email correspondence

with customers and colleagues in a professional and expedient manner,

and Manual Intervention Reports (Saved Incomplete Vouchers, Purchase Order

102 Reports, and Accounts Payable Invoice Aging Reports)

1993-1998 Co-Leader Periodic Expenditures Annuity (PEA’s), American President

Lines, Ltd., Memphis, TN

Responsible for preparing Periodic Expenditures Annuity (PEA’s) for annually,

bi-annually, quarterly, monthly, bi-weekly, and weekly expenses, ensure capital

budgets did not exceed authorized amounts of expenditures, managed sensitive

documents requiring a high level of confidentially, maintain a base of 4000

accounts; including drayage bills, Corporate, legal billings as well as Canadian

and other foreign payments, providing payments to vendors within contracted

terms, processing and preparing manual checks, rush check requests, wire

transfers, and foreign drafts, maintain audit files for accuracy, and closely worked

with vendors, customers and internal departments to resolve discrepancies in a

timely manner.

Jeffie L. Hill page 3

Education

1982 High school diploma received from Coldwater High School, Coldwater, MS

1982 – 1984 Business, Northwest Mississippi Junior College, Senatobia, MS

2007 – present Accounting, Southwest Tennessee Community College, Memphis, TN

Recognition and Accomplishments

Volunteer of the Month, November 2006 - Pfizer Inc

Community Committee Member, 2005-2007 - Pfizer Inc

Perfect Attendance, 1999-2003 - Pfizer Inc

Diversity Training

Diversity Council Member, 1994-1998 – APL Memphis

Perfect Attendance – 5 Years – APL Memphis, TN

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