Customer Service, Administrative Assistant
Resume:
LINDA BENCH
***** ********** *****, ******** *******, MI 48310
******@*****.***
EDUCATION
Kaplan University-online 04/12
Masters of Accounting/Tax Accounting
Colorado Technical University, Colorado Springs, CO
Bachelor of Science in Accounting 5/11
Summa Cum Laude
*GPA: 3.93
*Sigma Beta Delta
SKILLS
*Proficient in Word, Works, Excel, PowerPoint, Internet, Netscape, Outlook
*Experienced in QuickBooks Pro 2010, Peachtree, Lotus Notes, Act, Publisher
*Familiar with purchasing procedures and on-time delivery requirements
EXPERIENCE
Tax Preparer/Asst Office Manager 01/12– present
Liberty Tax Service, Utica, MI
*Specialize in preparing tax returns for individuals and some small business. Complete all related tax forms in accordance with policies, and in compliance with legislation and regulations
*Maintain a positive image, meet all customer service standards and productivity levels as set by policies and procedures
*Theory check daily and contact client for additional information, as necessary, to ensure accurate completion of tax returns. Research tax related questions and issues, and responded to clients appropriately and within a timely manner
Production/Data Entry 07/11-01/12
*Verifying shipment schedules for 12 week period as well as long term contracts, entering purchase orders and change orders into system utilizing E2 Shop Systems, invoicing, scanning of documents, matching invoices to shippers, miscellaneous filing.
Office Support
Accountemps 04/11-5-11 (when jobs available)
*Data entry – 8,220 key strokes
*Accounts payable
Tax Preparer/Asst Office Manager 01/11– 04/11
Liberty Tax Service, Utica, MI
*Specialized in preparing tax returns for individuals and some small business. Completed all related tax forms in accordance with policies, and in compliance with legislation and regulations
*Monitored on-site client volume and called in additional tax preparers as needed. Maintained a positive image, and met all customer service standards and productivity levels as set by policies and procedures
*Theory checked daily and contact client for additional information, as necessary, to ensure accurate completion of tax returns. Researched tax related questions and issues, and responded to clients appropriately and within a timely manner.
Assistant Customer Service Coordinator/Cashier 11/01 – 12/08
Kroger, Clinton Township, MI
*Supervised over 20 employees along with training of associates in operational activities
*Responsible for handling large volume of cash ensuring reconciliation is with overage/shortage guidelines as well as balancing accounting lines following established procedures
*Received Eagle Eye Award from Western Union for stopping fraudulent account activity.
Administrative Assistant 10/99 – 4/01
Troy Design, Warren, MI
*Created spreadsheets and flowcharts of quarterly financial dollars for higher personnel review
* Prepared sales agreement and authorization agreements for sale of surplus GM assets
*Assisted in major automotive companies first on line auction events with Commerce One, Tradexchange and Covisint personnel
*Worked on a web base through Netscape for donation of surplus GM assets.
Contract Specialist 10/81 – 12/94
USATACOM, Warren, MI
*Formal advertising or negotiation for acquisitions by typing various IFB's RFP, IPARs and various other types of purchase orders and contracts
*Knowledge of the method and techniques involved as a part of a team setting or independently to all areas of work performed
*Knowledge of full and open competition or other than full and open competition of procurement of contract such as firm fixed price, sole source
*All required pre-awards were initiated, coordinated and executed in a timely manner
*Negotiations were well planned and conducted efficiently as well as post award actions were fully documented and coordinated with all required activities
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