**** ** **** ******

Topeka, Kansas *****

Phone 785-***-**** (H)

785-***-**** Ext: 53152

E-mail pu6i9t@r.postjobfree.com

Tamara L. Smith

OBJECTIVE: Highly Motivated individual seeks Outstanding Career Opportunity

WORK HISTORY: Supervisor Program Support Assistant

VA Eastern Kansas Health Care System

April 2007 To Present

Direct and coordinate activities of the Support Services Unit that includes Telephone Operators, Mail Room Peronnel, Reproduction, publication and paperwork management activities, Administrative Staff assigned to the Centralized Scheduling Unit (CSU) and the Community Based Outpatient Clinics (CBOCS). Integrate workload and assignments to fully utilize all available resources. Make work assisgments and establish work schedules for CSU, CBOC staff, Telephone Operators, Mail Room, Reproduction, and Paper Work Management Staff. Responsible for supervising employees at the GS-4, GS-5 and GS-7 levels. Provide guidance and counsel necessary to meet procedural and administrative requirements relating to the direction, treatment and disposition of veteran patients, mail & reproduction management and telephone operations. Insures all tasks in assigned areas are completed properly and without delay through daily monitoring, reviewing, training, and work adjustments.

Secretary, Medicine Service Line Manager

Eastern Kansas Health Care System

July 2004 to April 2007

Perform all program assistance and secretarial duties for the Primary Care Medicine Office Staff. Respond to inquiries and problems brought to me by members of the staff and other Service Lines within the Medical Center, VISN Headquarters and other hospitals and organizations. Arrange priorities and schedules to keep all responsibilities moving on schedule on a daily basis. Screen correspondence prepared for the Director & Associate Director’s signature for clarity, completeness or reply, grammatical and procedural correctness. Maintain calendar/schedule for various Primary Care Managers and Supervisors. Screen telephone calls and visitors to the Primary Care office and furnish required information or refer inquiries to appropriate staff. Receive and review all correspondence for the Primary Care Manager & Associate Manager and write replies not requiring their personal attention. Make necessary travel arrangements and hotel reservations for the Primary Care Staff. Responsible for the distribution of Primary Care personnel signing for keys they need to perform their duties. Prepare Personnel Action Requests in cases of Promotion, Position Description changes, Retirement, Resignations, etc. Have regular access to printed and electronic files containing sensitive data which must be protected under the provisions of the Privacy Act of 1974. Determine proper action for completing tasks and solving problems arising in the Primary Care Office.

Make on the spot decisions regarding individual situations and be able to set priorities. Receive visitors and telephone calls from Service Line Officials, high-level VA Officials, Members of Congress, Officials of Veteran’s Service Organizations, other Federal Agencies, volunteers and public officials. Consistently responds to patients, families, visitors and co-workers requests for assistance promptly and in a friendly and cooperative manner.

Patient Services Assistant

VA Eastern Kansas Health Care System, Topeka, Kansas

From: January 1998 To: July 2004

Checked in patient’s reporting for scheduled/unscheduled visits. Listened to their requests, concerns and complaints to determine the nature of the patient’s needs. Alerted clinical staff when an emergent situation arose to ensure that patient received immediate medical attention. Ensured that administrative processing was completed on all patient’s receiving care.

Ran quality assurance reports on a daily basis to ensure that encounters were closed and that there was a progress note printed on every patient that was seen to ensure that orders were processed within the 24 hours allotted time frame, thus ensuring quality assurance.

Completed applications for care and updated eligibility data on patients on a daily basis upon checking them in for appointments. Helped to determine applicant’s eligibility and entitlement for care by reviewing discharge papers or other acceptable documents to verify entitlement of benefits. Completed interviews with patients by advising them on a variety of issues, i.e., pharmacy co-payment programs, insurance, billing, special programs and the different types of care our medical center can provide. Provided administrative support to a variety of outpatient clinic programs. These included, but were not limited to, Primary Care, Medicine, Surgery, Podiatry, Dermatology, Neurology, Optometry, Radiology and several nursing clinics. Helped to determine legal eligibility for outpatient care and associated health benefits and determine he administrative procedures required to obtain such services. Transcribed orders for consults, ancillary tests, follow up appointments and scheduled/unscheduled admissions. Responsible for 99% of all clinic cancellations, making sure they were done accurately and within a timely manner. Processed visits through DHCP to ensure the facility received credit for visits.

Claims Adjudicator

Office Of Medical & Dental Affairs

Great Lakes, Illinois

January 1996 to July 1997

Analyzed Medical & Dental claims for determination of eligibility and completeness of claim, reaching a decision regarding treatment received as being authorized/unauthorized based upon directives and policies established. Input medical/dental claims using UB92’s and HCFA-1500 forms, into computer to generate pay vouchers. Based upon review, approved, pended or disapproved claims for emergent and non-emergent health care at civilian medical treatment facilities. Decisions were based upon conditions of treatment, eligibility of service member, and regulations and policies established by the Bureau of Medicine & Surgery and MEDDEN Affairs.

Advised other Military Treatment Facilities, Medical Representatives, Health Benefit Advisors, civilian hospitals, physicians; active duty services members, or family members, collection agencies and attorneys.

Provided detailed advice on covered treatment/unauthorized treatment, procedures to submit claim properly, as well as interpretation of pertinent directives and policies. Screened and researched files for information requested by other individual claimants.

Compiled and maintained productivity reports. Initiated a variety of business correspondence, form letters, statistical and narrative reports and forms. Maintained adequate references, informational and procedural materials as necessary to assist service members and providers in the proper utilization of the MEDDEN Affairs Program.

MEDICAL TRANSCRIPTIONIST

Naval Hospital, Great Lakes, Illinois

MARCH 1994 TO DECEMBER 1995

From voice recordings of physicians, transcribed highly specialized medical dictation covering a wide range of medical specialties to complete accurate and medically acceptable patient records.

Applied an extensive knowledge of medical terminology and medical documentation requirements, transcribed Radiology reports, Progress Notes, Consultations, Narrative Summaries, History & Physicals and other medical material containing specialized medical terminology. Ensured that final typed medical documents, to be signed by the physician, met established medical, legal accreditation and organizational requirements. Maintained average daily line count of 1,695 with an accuracy rating of 99%. Operated dictation/transcription equipment and word processing equipment to transcribe from voice recordings into final form, materials containing specialized and medical terminology.

SECRETARY/TIMEKEEPER

FLEET AND INDUSTRIAL SUPPLY CENTER, GUAM

JANUARY 1993 TO JANUARY 1994

Served as Secretary & Timekeeper for Data Processing Service Center (DPSC) Department. Recorded pay codes, night differential, overtime and compensatory time, ensuring data entered was accurate and complete. Maintained records on money allocated to DPSC for all labor, overtime and material expenses using a spreadsheet. Maintained files and correspondence as well as special reports originated by, or of special interest to, the Director or Deputy Director. Files included classified material. Performed general office work as assigned by the Director and Deputy Director of DPSC.

EDUCATION: Graduate from Silverado High School, Mission Viejo, California

AWARDS:

Performance Awards: 9-30-95, 6-30-96, 6-30-97, 8-31-03

Service Awards: 5-28-98, 8-18-98, 9-9-98, 10-13-99, 3-24-00, 4-5-00, 8-23-00, 11-15-00, 4-19-01.

Time-Off Awards: 2-22-99, 12-30-01 & 1-26-04

Incentive Awards: 9-8-02

Letter of Commendation: June 1997

Special Contribution Award: 7-30-03 & 8-11-03

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