Customer Service Machine Operator

EXPERIENCE

Tech IV, Danfoss Scroll Technologies, Arkadelphia, AR March 2009-2011

-Coordinated materials and production resources in accordance with open work orders. Provided and directed training for new technicians and assisted team members in trouble shooting and solving process and equipment problems. Performed quality audits on finished and unfished products. Provided accurate shit status reports and other communications necessary to upper management and oncoming shift supervisors and technicians.

Manufacturing Supervisor, Danfoss Scroll Technologies, Arkadelphia, AR June 2007 -2009

-Provided leadership and direction to manufacturing team to achieve safety, productivity, cost and quality goals. Developed and encouraged improvements in skills and competency of employees supervised. Performed reviews, assessments and feedback on performance of employees. Performed counseling and progressive discipline as needed. Also assumed additionals activities and responsibilites as needed to support manufacturing operations.

Tech II, Scroll Technologies, Arkadelphia, AR March 2006-2007

-Machine operator, responsible for achieving quality and production goals at stand-alone operations.

Sales Associate, Dillards, Texarkana, TX September 2002-2006

-Assessed customer needs and wants in order to provide excellent customer service. Responsible for visual presentations and maintaining inventory.

Business Teacher, Nashville Independent School District, Nashville AR, January 2000-2001

-Taught Microsoft Word, PowerPoint, Excell and Access. Also taught the basic fundaments of Business Management and Business Law.

EDUCATION

-B.S., Vocational Business Education, Henderson State University, 1999

References are available upon request.

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