Technical Support Specialist

**** *** **.

Schererville, IN. ***** Phone 630-***-****

E-mail ***********@*******.***

Dennis Circolone

Professional experience 06/2006-10/2007 Empire Home Services Northlake,IL

Infrastructure Technician

• Coordinate with Service Providers and LEC to get T1 and PRI circuits installed at MPOE

• Extend circuits and POTS lines to MDF

• Install Routers and Switches as well as WAPs

• Test and Turn Up circuits

• Configure IP phones using Cisco Call Manager

• Configure wireless PCs and Phones as well as hand held devices

• Set up network printers, faxes and copiers.

• Set up UPS devices for network management.

• Help End users set up email accounts.

• Work with service providers to resolve any network outages.

• Document Circuit IDs, including Serial IP, Local IP and LEC ID

06/2002 – 6-2006 ATA Airlines Chicago, IL

Technical Support Specialist

? Support PCs on a Windows 2000/2003 network, this includes imaging pcs with Symantec Ghost, assigning proper names to PCs, adding PC to the Domain and assigning to the correct AD organization unit.

? Install Novell client for Windows and configuring the proper tree and context

? Install Microsoft Office Suite and configure Microsoft Outlook to correct exchange server

? Install any user specific software that may be required by an individual user. This includes many airline specific software programs

? Map any network drives that users may need to access

? Install Reflections emulation software to access UNIX hosts.

? Deploy PCs, activate data jacks (install cable if needed) and ensure network connectivity, then map network printers as needed.

? Cross connect voice lines to activate phone service.

? Set up VPNs and configure on PCs for remote access.

Network and PC Support

• Counsel into routers and switches to troubleshoot network problems.

• Install and perform basic configurations of routers and switches as needed.

• Troubleshoot PC hardware issues and repair or replace as needed

• Use Altiris PC Management software to access remote PCs for troubleshooting and maintenance issues.

• Support any Microsoft OS issues as well as Microsoft Office issues, software support includes all vendor specific software.

• Travel to various locations to perform installations of network equipment and network nodes and perform any repairs or upgrades that can not be preformed remotely.

Accreditations

A+ Certified

Network+ Certified

References

Carolyn Diehl I.T. Operations Manager Empire-Today

333 Northwest AVE 847-***-****

Northlake,IL 60164

Steve Staniszewski Telecomm Manager Empire-Today

333 Northwest AVE. 847-***-****

Northlake,IL 60164

Dana Gray Asst. Telecomm Manager Empire-Today

333 Northwest AVE. 847-***-****

Northlake,IL 60164

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