Customer Service Vice President

Career An administrative position with an industry leader where excellent customer

Objective service skills are considered valuable assets.

Internships Intern, April 2010 – August 2010

Bryant Conference Center, Tuscaloosa, AL

• Assist with event space planning and set-up

• Organize and edit event bookings using Delphi software program

• Monitor event activities to ensure customer satisfaction

• Create and place signage for events around the facility

` Intern, June-August 2009

Corporate Event Interactive, Chicago, IL

• Assisted in promoting the 14th annual Senior Lifestyle Expo: wrote e-mails, made phone calls, and mailed flyers

• Wrote and edited press releases to promote the Senior Expo

• Researched and contacted local Caregiver Support Groups to attract attendees to a special resource preview for working caregivers

• Provided onsite assistance at interactive events for companies in the Chicago area

Work Skybox Team Member, Fall 2008- Fall 2009

Experience Colonnade Group, Tuscaloosa, AL

• Attended to customer service needs of assigned skybox owners and guests

• Served as liaison between catering company and skybox owners

• Monitored food service and performed trouble-shooting functions as needed

Student Practicum, January-May 2009

University of Alabama Ferguson (student center), Tuscaloosa, AL

• Assisted director of campus events with promoting campus activities

• Provided on-site support at events

• Helped set up food and table arrangements prior to events

Food Service Attendant, Summer 2008

Indian Hills Country Club, Tuscaloosa, AL

• Assisted with food and beverage preparation

• Served customers prepared food, assorted snacks, and beverages

• Underwent opening and closing procedures and monthly inventory reviews

Education Bachelor of Science in Human Environmental Sciences, (August 2010)

Major: Restaurant, Hotel, and Meetings Management

The University of Alabama, Tuscaloosa, AL

GPA: Major: 3.4/ Overall: 3.3

Activities Member of Sigma Alpha Lambda (Honor society), 2007-2010

Member of Hotel and Restaurant and Convention Association (HARACA), 2007-2010

Vice President of Mable Adams Society (Service organization), 2007- Spring 2009

Computer Delphi, Microsoft Word, PowerPoint, Microsoft Publisher, Excel, Microsoft Office

Skills

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