Customer Service, Executive and Administrative Assistant

MARIE DIMECH

** **** ****** ****, *********, Ontario, M9C 2K3

Telephone: 416-***-**** Cellular: 416-***-****

Email: ********@*****.***

QUALIFICATIONS SUMMARY

A resourceful and team-oriented office professional in areas of privately held multi-divisional corporations, municipal government, and small business management. Exhibits extensive experience in office management and administration, sales, marketing, customer service, and demonstrates the following skills:

•Excellent at Multi-tasking, Prioritizing and Meeting Tight Deadlines

•Excellent Organizational, Time Management, Communication and Interpersonal Skills

•Excellent and Effective Written and Oral Communication

•Strong and Professional Work Ethic

•Professionalism and Discretion When Dealing with Highly Confidential Information

•Advanced knowledge of PowerPoint, Excel, Word, Outlook and Internet based programs

•Attentive to Detail with Ability to Exercise Initiative and Work Independently•Accounts Receivable, Accounts Payable, Cost Accounting

•ACCPAC, Simply Accounting, Lotus Notes

Maintaining Customer and Vendor Relationships, Demonstrating Problem Solving Skills

CAREER HISTORY

PRICEWATERHOUSECOOPERS LLP March 2011 – March 2012 (Contract) Mississauga, Ontario

ADMINISTRATIVE ASSISTANT, Business Compliance Services (BCS)

• Managed workflow of tax returns and maintained BCS Tax Management Database

• Prepared and implemented procedures for tax compliance season and generated status reports

• Assembled and e-filed corporate tax returns as required by Canada Revenue Agency

• Drafted compliance documents for new engagements and provided procedural assistance.

• Worked closely with all levels of staff to deliver a quality product, ensuring deadlines were met

SUMMIT LIGHTING INC. November 2004 - September 2010

Mississauga, Ontario

OFFICE MANAGER

• Managed and implemented all daily office operations including designing and updating a corporate order processing system

• Built organizational alliances through open channels of communication, marketing and cooperative relationships

• Prepared customer invoices, set up new client accounts, received and processed customer orders

• Managed accounts receivables and payables including processing all invoices for payment

• Provided excellent customer service to both clients and vendors

• Prepared financial, budget and production reports for market research projects, using Simply Accounting, ACCPAC and Tradepoint Enterprise software programs

• Analyzed data, processing expense reports, project budgeting and cost containment and preparing cost analysis reports

• Ordered office supplies and ensured all office equipment was in good running order

PRICEWATERHOUSECOOPERS LLP November 1989 - October 2003

Toronto &, Mississauga, Ontario

EXECUTIVE/ADMINISTRATIVE ASSISTANT ROLES – Team Coordinator

ABAS & Tax Departments

• Maintained Partner and Manager calendars and daily schedules

• Organized and hosted monthly departmental and client meetings, coordinated business travel arrangements

• Prepared proposals, presentations, and general correspondence, maintaining confidential client data, preparing presentation materials and hand-outs

• Reviewed organizational reports and preparing Executive Summaries for Senior Management

• Prepared expense reports, analyzed Work in Progress Sheets for creation of invoices, maintained billing files and followed up on accounts receivables

• Responsible for coordinating executive assistant workloads, scheduling staff assignments, leaves, maintaining sickness and absence records

• Prepared staff performance appraisals, reviewed quality of work and ensured corporate/legislative policies and procedures were adhered to

• Co-coordinated conferences and meetings for staff and clients across Canada and the United States

• Ordered office supplies, maintained and distributed corporate promotional materials

• Selected venues, entertainment, menu’s and effectively managed financial budget

• Provided direct support to the Tax Partners and Senior Management which included data collection, statistical analysis and financial reports

• Prepared month-end reports, maintained Human Resource employee records, processed payroll, verified and approved expense/travel reports

• Created and updated in-house databases, tax reference library

• Coordinated and executed personal tax preparation season by gathering tax specific documents, tracking progress of tax return and delivery of final assessment

• Organized and hosted luncheon and dinner events for clients,

THE CORPORATION OF THE CITY OF BARRIE 1988 - 1989

Barrie, Ontario

EXECUTIVE ASSISTANT

• Responsible for daily administrative duties to the City Clerk and Deputy City Clerk

• Transcribed Council and Committee minutes of meetings, prepared memos and meeting agendas

• Provided information to constituents, prepared local improvement petitions for action following provincial legislation

• Recorded sessions at Court of Revision, prepared all by-law documentation for Mayor's signature, maintained an intricate filing system for City Clerk's Office

EDUCATION/PROFESSIONAL DEVELOPMENT

• General and Medical Secretarial Program Graduate - Honours, Georgian College, Barrie, ON

• Time Management Seminar

Working with Difficult People Workshop Effective Time Management Workshop

• Excellence in Customer Service • WHIMIS, Health, Safety and Fire Prevention Training

Recognized within PWC for effectively running well organized events within the company.

INTERESTS

Playing piano, baseball and volleyball, reading, music, travel, swimming, hiking, fishing and family life.

EMPLOYMENT REFERENCES AVAILABLE UPON REQUEST

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