QUALIFICATIONS PROFILE

Currently hold a Secret Clearance. Technically sophisticated, versatile, and motivated professional powered with broad-based experience in electronics, telecommunications, and administrative support. Exhibit superior talents in troubleshooting software and hardware related issues, as well as providing high level of administrative support to people of diverse cultures and organizational backgrounds. Equipped with comprehensive abilities in processing and maintaining sensitive records and files. Possess stellar reputation in implementing effective strategies to optimize business processes and elevate efficiency while significantly reducing cost. Commended as an empowering manager with keen expertise in leading staff to provide innovative solutions and ensure total customer satisfaction. Display keen attention to detail with extreme capability to multitask in a fast-paced environment. Willing to relocate in Fort Stewart /Hinesville, Georgia.

CORE STRENGTHS

Technical Support and Troubleshooting Project Management and Operations

Outstanding Customer Relations Continuous Performance and Process Improvement

Leadership, Training, and Team Building Quality Assurance and Regulatory Compliance

Time Management and Prioritization Superior Presentation and Negotiation Abilities

Analytical with Strong Organizational Skills Problem Resolution and Decision-Making

EMPLOYMENT HISTORY

TOBYHANNA ARMY DEPOT FRA BALAD, IRAQ / BAGRAM, AFGHANISTAN

Computer Systems/Electronic Technician Aug 2009–Present

Render high level of assistance on-site, off-site, and over the telephone to soldiers and DoD field service representatives (FSR). Troubleshoot and perform operational test of both hardware and software function of repaired units. Diagnose, troubleshoot, and repair laptops with hardware and software related problems. Instrumental in identifying and ordering parts needed to complete the laptops including but not limited to Dell, Panasonic, and HP. Perform all diagnostic testing to ensure all issues are resolved and the laptop is fully functional. Facilitate hands-on training on a variety of electronic digital computer systems as requested.

Notable Accomplishments:

• Deployed in Southwest Asia and held responsible for modifying, testing, and troubleshooting a variety of complex electronic equipment in support of Standard Army Management Information System (STAMIS)

• Demonstrated in-depth knowledge of complete integrated computer systems, including all mission-specific equipment and software

• Earned distinction for repairing more than 3000 laptops while deployed in a warzone (in Iraq and currently in Afghanistan) for the United States Armed Forces

• Commended for working independently on integrated systems, which are integral to the military mission in Iraq

• Fulfilled expanded duties, such as serial number tracking of incoming and outgoing equipment; generation of weekly reports to regional support manager; and daily updates on location, system supported, and others

Southwest Asia Supervisor Apr 2010–Jun 2010

Worked collaboratively with the Chief, Expeditionary Division, and Directorate of Field Logistics Support (D/FLS). Analyzed manning requirements based on historical workload and relayed information to the supervisor for deployment requirements. Generated monthly reconciliation reports to directorate POC as noted in training guide. Forwarded Daily Accountability Reports (DAR) to Army Material Command/Communications Electronics Command (AMC/CECOM) and TYAD to update deployed personnel's location status. Coordinated life support, mission support, and facility requirements with the local Army Field Support Brigade (AFSB).

Notable Accomplishments:

• Organized incoming work to assure production meets 72-hour turnaround time

• Instituted Lean initiatives in conjunction with the local Army Material Command (AMC)

• Alleviated local complaints and grievances related to Tobyhanna Army Depot (TYAD) personnel

• Compiled all incoming personnel file paperwork, SF 1190 Foreign Allowances, Grant, and Report

TOBYHANNA ARMY DEPOT TOBYHANNA, PA, USA

Electronics Mechanic Dec 2008–Aug 2009

Instrumental in testing, troubleshooting, installing, adjusting, and repairing all integrated electronics and mechanical assemblies and subassemblies in the system. Troubleshot defective electronic equipment by replacing bad components, including circuit cards, diodes, resistors, wiring, switches, wire harnesses, printed circuit boards, motors, and regulators. Utilized various equipment, such as frequency meters, oscilloscope, signal generators, and multimeters. Tested and troubleshot communication modems, along with tactical radio systems and subsystems. Trained in utilizing digital volt ohm meter and multiple hand tools as well as in applying proper soldering techniques.

Notable Accomplishments:

• Overhauled TRC 190 series communication shelters through the PFR and retro-fit procedure

• Demonstrated extensive experience in drawings, schematics, technical publications, blueprints, and specifications to troubleshoot and diagnose problems with the TRC 190 system

• Displayed in-depth knowledge of electronic mechanic trade practices and techniques and certified soldering skills to repair circuit boards by replacing individual components

• Rebuilt and repaired TRC 190 PFR AV1, CV1, AV3, and CV3 systems, which include complete disassembly, inventory of equipment, cleaning, inspection, repair and complete reassembly, and final operational testing

• Handled retro-fit procedures on the TRC 190 shelters specializing in the update modifications of the TRC 190 AV1 to TRC 190 DV1

SANTO LINCOLN MERCURY VOLVO MOOSIC, PA, USA

Customer Satisfaction Manager/Administrative-Executive Assistant May 2005–Dec 2007

Performed various administrative duties, such as answering telephones, taking detailed and accurate messages for transmission to appropriate channels; welcoming customers; photocopying, faxing, mailing, filing, signing, and distributing UPS/FedEx packages; and determining diverse individual needs. Prepared invoices, reports, memos, letters, financial statements, and other documents using word processing, spreadsheet, database, and/or presentation software. Conducted a comprehensive research on prices and led the procurement of office furniture and supplies. Arranged all executive and employee travel itineraries, including flight, rental car, and hotel arrangements. Facilitated office orientation to newly hired staff and training on phone system and customer follow up process.

Notable Accomplishments:

• Developed, implemented, and maintained a customer satisfaction tracking database utilizing Microsoft Excel, thus achieving #19 ranking out of approximately 400 dealerships nationwide

• Improved Volvo national customer satisfaction ranking by 75%

• Collaboratively worked with salespeople and service personnel to optimize customer handling and problem resolution processes

• Pivotal in distributing customer satisfaction survey reports weekly to the company president

• Entrusted to maintain files for Service, Sales, and Accounting departments for future reference

• Carried out Volvo warranty administration, Internet sales leads, and vehicle inventory

• Earned recognition from management for quality and timelines of all reports, keen attention to detail, outstanding multitasking and organizational skills, and exemplary customer service delivery and team player attitude

TOBYHANNA ARMY DEPOT FEDERAL CREDIT UNION SCRANTON, PA, USA

Member Service Representative/Teller Sep 2001–May 2005

Collected information from members to open new accounts; explained options, such as single and joint ownership, savings, checking, money market, and certificates; completed paperwork; supported in signing process; verified information; and ensured accuracy of all new accounts. Assessed diverse members’ needs based on information provided and innovated solutions including the cross sales of credit union products pertaining to their needs. Proactively addressed matters of members and the credit union in a tactful manner by collecting data, securing answers, following up on details, and discussing sensitive personal financial circumstances on the telephone.

Notable Accomplishments:

• Recognized for excellent communication, member service, human relation, multitasking, and problem-solving skills

• Produced documents for various services, such as payroll deduction, direct deposit, stop payment, wire transfer requests, telephone express teller, online banking, and electronic card services

• Pivotal in processing transactions for the maintenance, changes, and adjustments of electronic cards

• Spearheaded and mentored newly hired tellers and member service representatives to develop their competencies and achieve the maximum level of potential

• Functioned as a teller for two years, which involved maintaining members’ accounts on database and performing database entry with keen attention to detail and multitasking skills in a fast-paced environment

CORNING INCORPORATED BENTON PARK PHOTONICS EAST BENTON, PA, USA

Employee Development Specialist May 2000–Sep 2001

Facilitated safety training and hands-on introduction to wrapping, marking, component loading, and splicing for the H-132 FGM. Oversaw employees’ needs assessments, identified problems, and developed solutions and appropriate course of action, as necessary, for employees in the training program.

Notable Accomplishments:

• Partook in the development and implementation of training programs for all employees and new hires

• Authored training manuals, employee handbooks, and PowerPoint presentations for the 4-week training program required of newly hired production employees using Microsoft Office Suite

• Initiated the development and implementation of company’s competency forecast database

• Led a 3-day orientation for all newly hired salaried employees starting with the company

• Gained commendation from the supervisor for displaying dedication and commitment to the company’s expectations of the start-up program

PROFESSIONAL TRAINING

Dell Online Self Dispatch Notebook and Desktop Certification JUN 2010–PRESENT

Dell Certified for Desktop and Notebook Warranty Repair SEP 2009–PRESENT

Certification of Through Hole Soldering JUN 2008

6S/Workplace Organization and Standardization Certification JUN 2008

Principles of Lean Manufacturing Certification JUN 2008

Certification of Introduction to Electronic Components MAR 2008

Certification of Basic Soldering MAR 2008

Certification in Assembly of Lucent H-132 FGM JUN 2000

MAJOR ACHIEVEMENTS

• Earned a Certificate of Recognition unused sick leave for a period of one year

• Received (2) Time Off Awards in the amount of 40 hours each for the support to the Standard Army Management Information Systems (STAMIS) while deployed in Balad, Iraq during Operation Iraqi Freedom

• Obtained the following military awards and honors through demonstration of exemplary performance and dedication:

o GWOT Award (Global War on Terror)

o Army Achievement Award

o Achievement Medal for Civilian Service

o Commander’s Award for Civilian Service

TECHNICAL PROFICIENCY

Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook | Software imaging and full hardware repairs for laptops

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