Operations Manager
Resume:
Anna F. Conley
Alpharetta, Georgia 30022
Results and action oriented professional and leader, with over 13 years of experience in progressively challenging positions who is conscientious, dedicated, and develops strong internal and external business relationships while encouraging team efforts and exceeding goals. Objective: To utilize my experience in a position that offers greater responsibility and further my upward mobility.
Key Strengths Include: Managing Vision and Purpose | Building High Performance Teams | Creating/Executing Business Plans | Passion for Excellence in Customer Service | Recruiting, Hiring, Training and Mentoring Diverse Talent | Interpersonal Savvy | Compliance | Drive for Results | Dealing with Ambiguity | Organization and Multi-tasking Proficiency
PROFESSIONAL EXPERIENCE
Synovus Financial, Georgia 2007 - Present
LOAN OPERATIONS MANAGER - Atlanta
Manages 38 team members and maintained excellence in daily operations. Developed and implemented efficient work flow processes; centralized E-Oscar,CRA/HMDA, and Imaging Deposit and Loans for 32 Banking Divisions within the Synovus footprint; motivating-coaching-mentoring and training successful Teams.
• Created annual budgets and kept expense control within assigned goals
• Consistently achieved and exceeded deadlines set forth
• Led, trained, and mentored 5 very diverse teams , Just Ask – Customer Service Call Center , CRA/HMDA, Quality Review , Paid Outs, and Imaging/Vault
• Created strong relationships with Internal Customers
• Created / implemented efficiencies through LEAN saved $108,723.43
• Graduated from the Leadership Institute at Synovus in 2010
Bank of North Georgia 2003 - 2007
(A Division of Synovus) BANKING OFFICER/CALL CENTER SUPERVISOR
Responsible for operating Customer Call Center and daily management of operations request, courier deposits, and reporting closed accounts to Corporate.
• Provided excellent customer service for external and internal customers; closed accounts per customers mail requests ; Handled all escalated customer calls
• Increased productivity and cross-selling bank products based on customer’s needs; managed the team members product referrals and bank initiatives
• Mentored and Led a team of 5 professionals that provided exceptional customer service
DEPOSITS OPERATIONS/TEAM LEAD
Managed the workflow in the wire room; processed all domestic and international wires for Bank of North Georgia’s 38 bank offices.
• Hired, trained, coached, and developed a team of 4
• Processed and balanced all international wires for bank offices
• Other responsibilities were, but not limited to, customer service, ACH/check card disputes, deposit operations requests, oversee credit card reconciliation
• Earned the Savvy Saver Team of the Year Award for Deposit Operations ; yearly savings $80,000
Yves Veggie Cuisine, California 1999 - 2001
RETAIL MERCHANDISER
Responsible for calling on 38 Trader Joe stores in Southern California. Ensured new and existing products were on the shelf, priced correctly, in code, and set to company standards.
• Increased SKU’s from 4 to 10
• Stocked POS material
School District of Hillsborough County, Florida 1993 - 1998 TEACHER’S AIDE/PHYSICALLY IMPAIRED
• Attended to physical and emotional needs children; supervised classroom of 10, one on one teaching to encourage self-sufficiency and emotional support. Helped students interact with other students and to achieve enough basic skills to be mainstreamed with regular school classes where possible.
Southern California Savings and Loan, California 1981 - 1985
ASSISTANT VICE PRESIDENT/BRANCH MANAGER
Managed and maintained excellence in daily operations of a $15M branch; developing and implementing an effective sales plan; leading daily sales activities and production; outside business development and planning; partnering with Line of Business partners; motivating-coaching-mentoring and training a successful Branch Team.
• Created annual budgets and kept expense control within assigned goals
• Led, trained, and mentored a team of 3
• Maintained a consistent and growing deposit portfolio
• Maintained budgetary review and compliance
• Created strong relationships with Private Client customers
World Savings and Loan, California 1979 - 1981
ASSISTANT BRANCH MANAGER
Responsible for daily management of a $50M branch operations; led daily activities and production for new accounts; customer service; motivated-coached-mentored and trained a successful Branch Team.
• Maintained all branch audits and conducted reports on opening and closing procedures
• Led a team of 15 professionals; coached and trained the teller/new account team to process transactions accurately, efficiently, and in accordance with established policies and procedures.
• Assisted manager in budgetary responsibilities and reports to corporate
• Provided lobby leadership and direct flow of traffic in the branch
• Back up for Vault Teller; ordered and dispersed cash to operate the branch
• Provided financial advice and assisted with service issues
CAREER DEVELOPMENT
Process Improvements
Ethical Solutions
The Legal Side of Managing
Behavioral Interviewing
Discovering the Leader in You
Leadership Institute I II, Mentoring
Consumer Credit Card Overview
ELI Val Ethics: Code, Conduct, and Compliance
Proactive Relationship Building
Coaching & Counseling
Managing Change
Effective Hiring
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