Customer Service Medical Assistant

MARSHA GURWITCH

**** ½ Burke Avenue. Columbia, SC 29203

Phone: 781-***-****

Objective: To secure a position as an employee in a growing office where I can utilize my skills and education to become an asset to the company.

Education: - Med Tech, Columbia, SC 2010

Certified Nursing Assistant

- Lincoln Technical Institute, Brockton, MA 2009

Medical Assistant Certificate

- Plymouth North High School, Plymouth, MA 2000

Diploma

Skills: Microsoft Office, Word, Excel, E-clinical, electronic medical, records, phones, fax, e-mail, data entry, medical terminology, clerical and customer service skills, HIPAA and OSHA regulations, CPR and First Aid certification.

Additional skills include: Phlebotomy, pharmacology, clinical and laboratory procedures, vital signs, and injections.

Work Experience:

South Suburban Ear Nose and Throat, Weymouth, MA 2009-2009

Medical Assistant 180-Hour Externship

Electronic medical records and vital signs

Prepared exam rooms for doctor and patients

Medical prior authorizations and pre-certifications

Sterilization of instruments

Appointment scheduling / collecting co-payments / billing

Insurance verifications and referrals

KLC Creative Cards, Columbia, SC 2005-2008

Office Manager / Personal Assistant

Responsible for overseeing all office duties, phones, fax, ordering, shipping and receiving, billing, payroll, and all aspects of customer service.

South Shore Internal Medicine, Milton MA. 2003-2005

Receptionist

High call volume in a multi practice with multi phone lines.

Scheduling appointments, fax and copying.

Health insurance verifications, and referrals.

Microsoft Office, Excel.

Neponset Animal Hospital, Dorchester, MA 2001-2003

Technician / Receptionist

Phlebotomy , pharmacology, administering medications and vaccinations.

Radiology, surgery prep, autoclave and cleansing of instruments.

Minor dental procedures, heartworm tests, felv/fiv testing.

Setting appointment, receiving payments, billing, and all clerical duties.

Veterinary Centers of America- VCA Weymouth 2000-2001

Receptionist

Answering phones, setting appointments, obtaining patient history, referrals,

and all aspects of customer service.

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