Customer Service Manager

Leisy Perez

**** ******** **. **********, ** ****6

Mobile: 407-***-****

E-mail: *********@***.***

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Summary: Dependable professional with over 10 years experience in providing effective and comprehensive support to clients, specializing in Bookkeeping, Accounts Payables and Accounts Receivables. I am accompanied with excellent verbal, written and organizational skills which allow me to work efficiently through any task.

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Professional Experience:

J & J Hauling, Inc. November 2008 – June 2011

Bookkeeping /Accounts Payables Clerk

Acted as the sole Bookkeeper, processing Accounts Payables, Accounts Receivables and inputting all client invoicing for reconciliation. I worked closely with clients to sustain company relationships.

Accomplishments:

• Work with internal and external customers to accurately identify billing / Invoicing issues

• Manage all aspects of Accounts Payables duties including, reconciling and paying bills daily to corporate vendors, maintaining expense reports and coordinating payment schedules and shipping expenditures.

• Successfully manage all aspects of Human Resource administrative duties including a weekly payroll, 1099’s, insurance and Workers Compensation.

• Daily Dispatcher of 5 – 8 Trucks daily

• Responsible for reconciliation for general ledger account

• Worked closely with Florida Highway, Government Agency, to obtain and maintain permits

AmeriFactors Financial Group, LLC January 2006 – November 2008

Accounts Receivables Clerk

Provide exceptional administrative support to the Client Relations Manager at this Accounts Receivables Financing Corporation. Processed Accounts Receivables and inputted all client invoicing for collections. I worked closely with clients located in the United States and Canada to sustain company relationships.

Accomplishments:

• Work with internal and external customers to accurately identify billing issues

• Preparing end of month journal entries

• Responsible for reconciliation for general ledger account

• Activating, inactivating and closing and making necessary account status change

• Accurate reconciliation of accounts related to billing and payment activities

• Responsible for balancing daily wire account

Hughes Supplies November 2004 – December 2005

Accounts Payables / Client Relations Representative

Responsible for establishing and maintaining relationships between the corporation and key clients. Maintained all aspects of Accounts Payables and Receivables.

Accomplishments:

• Serve as branch support on variety of customer issues

• Work with Cash Applications to get monies applied correctly

• Monthly maintenance of Accounts receivable ledger

• Type out and request approval on buyers purchase orders

• Maintain top Dollar Accounts and assist on special projects as requested

• Manage the Credit Hold Queues for Electrical

Bayview Financial August 2003 – September 2004

Loan Servicing

Acted as Head Loan Advisor, focusing on client service and reporting. Assisted Management in creating new ideas and procedures to efficiently process loan services.

Accomplishments:

• Setup of loan records, reconcile setup balances to purchased funds

• Review settlement statements and funding information

• Finalized servicing transfers activities

• Process and verify payoffs and interim remittance

• Maintain monthly servicing report and balance trail balance report

• Final reconciliation of interest, buy down funds, and payment frequency

• Generated monthly wire/check transaction

• Senior Collection Representative

Micro Warehouse March 2000 – July 2003

Accounts Receivables / Client Relations Representative

Responsible for establishing and maintaining relationships between the corporation and key clients. Worked with Client Representatives through daily tasks and projects related to the expansion of client services.

Accomplishments:

• Review files to select delinquent account for collection

• Evaluate customer records and determine credit limits

• Interview customer by telephone, approximately 50+ calls per day

• Log all client calls in tracking system

• Review incoming correspondence, reprint of invoice, correct PO numbers

• Prepared manual billing and research copies of canceled checks

• Resolve all collection issues and complaints

• Track and submit monthly reports on collections and account aging

Sovereign Bank June 1998 – March 2000

Personal Banking Representative

Responsible for working closely with clients, assisting and following on their daily banking transactions.

Accomplishments:

• Customer service, open new personal and commercial accounts

• Loans and Commercial accounts.

• Responsible to motivate staff to increase deposits and product knowledge

• Home Equity Loans processing

Education: Union County College – Cranford, New Jersey

Associate Degree, December 2000

Major: Business

Computer Skills: QuickBooks, Oracle, PeopleSoft, Gator, Microsoft Windows 98, Lotus, Southware, Peachtree, Excel, Microsoft, Outlook, and Software.

Language Skills: Spanish

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