Call Center/Customer Service

Sirmerl Ann Young

*** *. **** ****** #**, Chicago, IL 60619 ************@*****.***

CALL CENTER PROFESSIONAL/CUSTOMER SERVICE PROFESSIONAL

• Over 10 years of Customer Service experience

• Achieved Five years in Call Center experience

• Ranked First in Outbound Call Center Sales

EXPERIENCE Elite Concierge Services, Inc. Palos Heights, IL October 2004-May 2011

Coat Room Attendant

• Assisted individuals through the process of checking in their personal items

• Collected fees from the individuals checking in their personal items

International Profit Association Buffalo Grove, IL June 03-June 04

November 97-May 99

Business Coordinator

• Called outbound business to business inactive or prospective clients scheduling appointments for outside representatives

TTC Marketing Solutions Chicago, IL February 00-July 01

Telesales Representative (TSR)

• Called clients outbound selling various products

EDUCATION University of the Rockies Colorado Springs, CO July 2015 Doctorate of Philosophy (PhD)

Specialization: Organizational Development and Leadership

Ashford University Clinton, IA September 2011

Master of Arts, Organizational Management

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