Management Manager

Kevin Long

**** **** ***

Kissimmee, FL *****

Tel: 407-***-**** Cell 904-***-**** email:*************@*****.***

________________________________________

PROFESSIONAL SUMMARY

Established, results oriented professional with long standing track record of success in IT Management.

Objective:

As a dedicated, quality-conscious, resourceful, detail-oriented, team leader, my objective is to obtain a challenging long-term career opportunity with a prosperous firm interested in utilizing my professional experience and abilities.

Area of Expertise:

• Operations Management

• Incident/Problem Management

• Change Management

• Vendor Management

• Project Management

• Product Management

• Hardware Planner

• Disaster Recovery

• Budget Management

Career Highlights:

2010 – Current TekPartners at Disney Corporate

• Process Analyst for Disney’s Multi-Supplier Policy and Process Program.

• Help implement HP’s new Service Manager ticketing tool.

• Collaborated with various Disney teams to implement ITIL best practices.

1997 - 2010 Lender Processing Services/Fidelity Information Services

• Managed staff of 40+ in the NOC, Open Systems, Mainframe, Production Assurance and Incident Manager Disciplines.

• Incident Management Supervisor resolving Network, Telephony, Mainframe and Open Systems issues (WAS, Application, Database servers).

• Managed IT Vendors such as IBM, HP, CA, ASG, Citrix, Microsoft, EMC, AT&T and Sprint.

• Developed Lender Processing Service’s current Incident/Problem Management process.

• Help develop Triage and Escalation documentation for all Command Center disciplines and managed process improvement initiatives.

• Accountable for ensuring that client service level agreements are met on a daily basis.

• Collaborating with various IT teams to investigate and resolve client issues in a timely manner, which included facilitating Technical and Management Bridges. Utilized Peregrine’s Service Center to track problems. Worked with various IT teams to provide detailed Root Cause Analysis.

• Facilitated the implementation of Fidelity’s Command Center.

• Information Officer in four Disaster Recovery tests per year, directing Business Continuity plan from a data center perspective.

• Created and maintained Sharepoint for Command Center.

• Created and maintained Metrics for Command Center.

• Responsible for Command Center budget.

• Collaborated with tools team to ensure the proper monitoring established for all critical environments.

• Change Management coordinator in 2005, assigned to Mainframe, SAN, Network, and Client Server environments (VM, Windows, AIX, UNIX and Linux).

• Followed and advocated ITIL processes.

• Hardware planner from 2000-2002. Help coordinate installation and maintenance of Mainframe (zSeries, pSeries, AS400), DASD, Tape Drives, Escon Directors, Network devices, Client/Server hardware, HVAC, UPS, and SAN equipment for Data Center.

• Coordinated with Front Door/Service Managers to implement new architecture, which included opening change tickets to get servers racked, IP addresses assigned, Firewall Rules added, OS and third Party Software loaded, Monitoring added, Backups and patching.

• Partial list of projects:

o MIS business migrations: implemented monitoring, created triage documentation, overseen hardware and software installation, setting up backup timelines.

o Chase Conversion: converted data to the LPS system, testing and validating the data, implemented monitoring, created triage and escalation documentation.

o CD Conversion: recommended the conversion from microfiche to CD to upper management. Created and implemented CD platform. This project saved $700,000 per year along with providing a better product for client base.

• Help develop Knowledge Management Database.

• Print/Microfiche/CD Supervisor from 1999 to 2001.

• Lead Console Operator from 2000 to 2001.

1984 – 1997 Anacomp:

• Maintained clients’ for Microfiche XFP2000 printers.

• Maintained 48 Microfiche Clients in the Southeast.

• Trained on all Anacomp products and several Xerox, IBM, Minolta, 3M, Cannon products.

Education / Certificates:

1976 – 1980 - Lindenhurst High School – Lindenhurst, NY

1980 – 1982 - Nassau Community College – Hempstead, NY

1982 – 1983 - Five Points Technical – Arlington, VA

2002 - Global Knowledge Understanding Networking Fundamentals

2010 - Currently enrolled at University of Phoenix to acquire PMP certificate

Certifications include ITIL Foundation V3

Interests: Family, Football, Pool, Computers, Golf

Complete Detailed Project List and References upon Request

Working knowledge:

Mainframe knowledge Networking knowledge

Z/OS CISCO Routers

TSO Frame Relay

ISPF ISDN

SDSF VPN

JCL SNA

JES2 MPLS

CICS DS3

DB2 Firewall

Capacity Management FTP

AF/Operator Sniffer (Sniffview)

Omegamon/Omegamon Dashboard AVAYA

Netview IVR

HSM Monitoring Tools

VPS Tivoli

NDM Ehealth

TCP/OP HP Openview

Connect Direct Spectrum

IBM Cartridge drives

STK Silos/IBM and STK VTS

Z & P series mainframes

HMC

Tandem

VIPA

OSA

RACF

ZEKE

General Knowledge

Peregrine-Service Center (problem tracking)

Microsoft Office 2000/2003/2007

Windows XP

Sharepoint

Distributed Systems

Citrix

Active Directory

Exchange

Siteminder

LDAP

Policy Server

SAN

SQL, Oracle databases

Reveille (monitoring tool)

BES

WebSphere

DNS

DHCP

Unix

Wintel

Linux

Contact this candidate