Customer Service Manager

Martín Miranda-Cordero

Cell: 248-***-****

E-Mail: ****.*******.****.*******@*****.***

SKILLS AND QUALIFICATIONS

Instruction

• Pioneered the introduction of computer aided translation methods to college students - until then unknown in the institution. Arranged for local agencies to hire our students

• Instructed under-privileged students on life skills and grammar through La Sed bilingual program

Translation/ Editing/ Proofreading

Provided enhanced quality translation of business, legal, medical and technical documents

Directed translation of Chrysler’s technical training books and coordinated distribution and allocation of teaching aids for international instructors during yearly vehicle launches.

Provided editing and proofreading for translations done by other translators to ensure quality

Being experienced in automotive mechanical and electronic systems, identified inconsistencies between diagrams and technical data before it went to publisher resulting in less line stoppage and better vehicle build, thus preventing vehicles from being built as “lemons”

Supervision & Leadership-on behalf of Chrysler as a contractor

In charge of auto parts and diagnostic equipment inventory for disbursement to mechanics at Chrysler training department

Supervised three departments simultaneously in compliance with Federal laws

Built department and headed up the shipping of prototype parts and vehicles to plants and proving grounds in North America and worldwide to secure timely new model launch

Identified problems caused by the proving grounds processes; arranged subsequent meetings that resulted in cost reduction and services improvement during a critical launch

Purchasing experience- Lowered operational cost in the acquisition of tools, equipment and supplies.

Coordinated equipment repairs and preventive safety maintenance- non existing until then

Helped to design and maintain 5 databases and analyzing critical training data

Regulated fleet usage avoiding penalties to department

Kept well-organized accounts payable files and brought order in maintenance crib

Strong leadership in performance of internal audits to maintain ISO certification

WORK EXPERIENCE

La Sed (Detroit) Life Skills/ English instructor 2011

Vision IT/ Hewlett Packard Customer Service on behalf of Covisint Dec 2010-June 2010

585 South Blvd, Pontiac, Mi

Self-employed Language Services and Remodeling 2008 to 2010

RWD Technologies Assistant Data Analyst, Shipping, Inventory, translator 1995-2008

800 Chrysler Drive, Auburn Hills, MI

Marygrove College Professor of Translation 2007

Detroit, Michigan

Ogden Services Shipping/Housekeeping Supervisor 1992-1995

2301 Featherstone Rd, Auburn Hills, MI

Masco Tech Shipping Clerk 1990-1992

2301 Featherstone Rd, Auburn Hills, MI

SDA School System History School Teacher 1989-1990

Mayagüez & San Sebastian, Puerto Rico

Quality Water Systems Salesman/ Partner 1987-1989

Arecibo, Puerto Rico

EDUCATION

Life, Accident and Health Insurance licenses 2010

Translation Certificate 2006

Marygrove College, Detroit Michigan

Bachelor of Arts (BA) 1981

Mayaguez, Puerto Rico

Major: Theology Minor: Secondary Education

VOLUNTEER

American Red Cross First Responder

Refugee manager - trained to provide crisis response during natural disasters

ACCOMPLISHMENTS

Published translator, sample publication found at (book only- Intro is not correct Spanish): http://www.justifiedwalk.com/spanish/spanish_home.htm#His

Recipient of Chrysler award and Certificate for accomplishments in department, including:

o No shipment losses- the only Chrysler location with that distinction (FRC)

o Instituted plan to save Chrysler $20,000 a year in garbage collection fees (over $300,000 to date)

o Contributed to the successful launch of the LH line of vehicles (Intrepid, LHS & Eagle).

o Identified ways to save thousands of dollars in equipment and supplies.

o Simplified operational processes to save time and money and increase morale.

o Created job aides, including engine cut-a way’s, to help deliver effective training. This saved Chrysler about $25,000 in two units.

o As a teacher, encouraged students to stay in school and helped them to improve their overall grades.

COMPUTER SKILLS

• Microsoft Word, Excel, PowerPoint, Publisher and Visio

• Lotus Notes

• Internet savvy

• Chrysler internal computer systems (ODIMS, JTETSO, etc.)

ADDITIONAL

Fluent in Spanish

Hazmat trained

Provided customer service for 9 + years to Department personnel and clients

• Experienced with budgets

• Experienced in organizing community outreach health/social programs

• Experienced working for ISO-9001 certification (6 consecutive zero non-conformances as a team)

• Former successful retail business owner- Ages 14-16

• Experienced in purchasing - at Chrysler

• Experienced public speaker, including a short stint on radio and presentations to audiences

• Automotive maintenance experience

• Two + years outside sales experience

• Leadership and interpersonal skills

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