Customer Service Medical

Darcelle Davis

*** ********* ****** *******,** **716

608-***-****

***********@*****.***

Profile_____________________________________________________________________________

• Over 15 years' customer service experience

• Experience working with diverse age groups, populations, and cultures

• Ability to learn new tasks quickly and adapt to changing environments

• Epic Training (Cadence, Prelude, Resolute)

• Medical Terminology, MS Office 07 (Word, Excel, Windows)

• Able to work effectively with physicians, peers and other health care professionals

Experience_________________________________________________________________________

West Business Service, Middleton, Wi 2010

Customer Service Rep

• Assist inbound callers with credit card issues

• Assist customers with cancellation process

• Assist customers with redemption of awards and miles

Group Health Cooperative, Madison, Wi 2009

Reception Intern

• Use of Epic Cadence Software for scheduling purposes

• Knowledge of check in/ check out procedures

• Use of Epic Prelude Software for Demographic changes

UW Hospital and Clinics, Madison Wi 2008-2009

Health Unit Coordinator

• Responsible for maintaining patients care status for billing purposes

• Responsible for maintaining records of admissions, transfers, and discharges of patients

• Utilized WISCIT and EPIC Systems to place orders and requisitions for incoming and

current patients

Middleton Village Nursing and Rehab, Middleton, Wi 2003-2008

Unit Clerk

• Responsible for answering queries, responding to requests, providing detailed

information pertaining patients

• Responsible for preparing monthly medication and treatment records for nurses

• Responsible for ICD-9 Medical Coding of all admissions orders upon arrival

Central Wisconsin Center, Madison, Wi 2001-2002

Resident Care Technician

• Responsible for patient care for developmentally disabled patients

• Worked with team members to maintain and ensure a smooth flow of services

• Maintained detailed records of patients' daily activities

Education and Training

Medical Administrative Specialist (Currently Enrolled) MATC 2010

Medical Administration Training Program Urban League, MATC 2009

Certificate of Medical Billing and Coding Intercom, Madison, Wi 2004

Certificate of Health Unit Coordinator MATC, Madison, Wi 2003

Certified Nursing Assistant Daley College, Chgo, Il 1993

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