Project Manager Customer Service
Resume:
Cathy Stroop
Holland, MI *****
******.*****@*****.***
Objective:
To obtain employment in an office environment where my experience, attention to detail and organizational skills will be utilized.
Professional Experience:
Project Manager/Accounting Assistant Focus Marketing, 2005 - Present
Assist customers in creation of their unique menus.
Monitor individual project status updates.
Direct incoming calls to appropriate account representatives.
Respond to telephone inquiries, regarding billing and delivery.
Process accounts receivable, accounts payable, cash posting, and vendor invoicing.
Scheduling projects thru the system to maintain timely completion.
Perform additional administrative duties as needed.
Credit Assistant Great Lakes Home & Resort, 2004-2005
Schedule customer delivery and make payments arrangements.
Respond to customer account inquiries.
Process accounts receivable and posting of daily cash receipts.
Responsible for monthly statements, collections, etc.
Order Administration Specialist Trendway Corporation, 2000-2003
Act as project manager for large accounts.
Assist customers with product and order inquiries.
Transfer blue print and layout configurations data to computer system.
Process client orders for office furniture and related products
Collections & Accounting Assistant City of Holland, 1998-2000
Manage customer inquiries regarding taxes, special assessments, utilities, property assessments, property descriptions, etc.
Process daily cash reports from treasurer’s office.
Reconcile several daily and monthly accounts and bank reconciliations.
Order Administration Specialist & Customer Service Representative Trendway Corporation, 1994-1998
Transfer blue print and layout configurations data to computer system.
Process client orders for office furniture and related products
Direct incoming calls on a multi line system
Cashier/Clerk/Clerk Typist-Treasurers Office
City of Traverse City, 1976-1994
Collect and process monies for utilities, taxes, special assessments, parking tickets and marina fees.
Balance cash drawer on daily basis and prepare daily bank deposit.
Reconcile several daily and monthly accounts and bank reconciliations.
Balance year-end tax collections. Distribute tax collections to individual entities.
Summary of Qualifications:
Detail Orientated, Efficient, Friendly and People Oriented, Organized, Punctual, Enthusiastic, Conscientious, Motivated
Provide Excellent Customer Service
Accurately process accounts receivable and accounts payable
Proficient in Word Processing and 10-Key Calculations
Daily work experience on PC’s and Mac Computers
Proficient in Workamajig-Creative Manager, Syteline, BS&A Software
Utilize Credit Card Machines and EFT Payments,
Payment Processing with Financial Institutions
Multi-Line Telephone
Education:
Davenport University, Holland, MI
Northwestern Michigan College, Traverse City
St. Francis High School, Traverse City, Michigan
Additional Training:
Seminars and additional education classes on specific topics relating to job duties.
Contact this candidate