Customer Service Machine Operator

SHELLY MANN

***** *. *.*. ** Lot ** • Kokomo, Indiana 46901 • 765-***-****• *************@*****.***

Professional experience in a state-level government setting. Efficiently able to handle a variety of administrative and customer-focused responsibilities with an attitude of respect and empathy towards clients. Degree in accounting, demonstrating keen attention to details and the ability to follow specific procedures to ensure accuracy.

EMPLOYMENT EXPERIENCE

JOBWORKS, INC./WORKONE KOKMO – Kokomo, Indiana 10/ 2008 – Present

Claims Taker

• Accurately prepare a variety of forms used for processing benefit payments, such as pay authorization forms, change of name, and/or address forms, tracer forms for non receipted checks, and transfer forms for claims records between local WorkOne employment offices.

• Obtain confidential client information necessary to open initial and continued claims for state unemployment compensation benefits.

• Confidently answer questions about claimants’ unemployment account.

• Gladly assist clients with claims issues; routinely involved in solving difficult problems.

• Enter data efficiently into state computer system; cancel issues, file paperwork, fax, and copy.

• Able to function successfully in often high-pressure situations while interfacing with public.

• Work within strict state government guidelines for maintaining client confidentiality and following procedural standards.

IVY TECH / WORKONE – Kokomo, Indiana 09/2007 – 08/2008

Customer Service / Clerical

• Answered questions pertaining to software and assisted clients with completing unemployment claims; required patience and ability to respond immediately to requests.

• Managed paper flow by filing numerous records in according to subject matter.

• Operated a variety of business office machines including computer, typewriter, adding/calculating, and duplicating/copy machines.

• Entered alphabetic, numeric and symbolic data from source documents into computer, using a computer involving accuracy and paying attention to details.

GDX AUTOMOTIVE – Wabash, Indiana 11/2000 – 06/ 2006

Machine Operator

• Inspected and precisely measured work with rule, gauges and templates.

• Safely operated industrial machines to fabricate nonmetallic materials such as composites and plastics.

• Consistently met or exceeded established production goals, maintaining high standards for product quality.

• Worked as member of conveyor line crew; finished and packed rubber sealants.

• Counted and tallied production, recording into computer software system.

EDUCATION

Associates Degree in Accounting, 2007 • Ivy Tech Community College Kokomo, IN

• Dean's List - 3 semesters

• Phi Theta Kappa Honor Society

• 3.14 GPA overall, Accounting GPA about 3.5

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