Customer Service Information Technology

ALTHEA TRANTHAM

** *. ***** **., ***. Flr.

717-***-**** (H)

717-***-**** (C)

York, Pa 17404

Email: ********@*****.***

SUMMARY of QULIFICATIONS

Excellent interpersonal and communications skills. Team player with demonstrated ability to work on multiple projects simultaneously. Twenty years experience in data communications information technology field. Proficient in Microsoft Office Suite, Excel, Power Point, Access and Outlook.

PROFESSIONAL EXPERIENCE

Administrative Assistance-Community Progress Council, Inc. York, PA.

Sept: 2010 to Present

Strong communication skills.

Multi-task. Trusted with the most complex customer service issues as a result of exceptional ability to promptly resolve concerns and satisfy customers. Develop and maintaining positive customer relations and coordinating various functions to ensue customer requests are handled appropriately and in a timely manner.

Provide technical support to customers, both internal and external, via phone and email and face to face contact. Researching and resolving customer concerns. Participating with technical support to interface with upper management with problems and to improve turnaround time. Process data and tracking client contact. Keep clients files updated to enhance company’s knowledge base. I am pro-active-troubleshooting relating to our clients issues.

I determine what would best suite the client’s needs who need assistance with paying their utility bills with companies such as Med-Ed Electric, Columbia Gas and Adams Electric. I make sure clients have the right documents. I do computations of client’s income.

I a sure the client what would be the best program that would help. For example the different programs that are offered. Such as P-Cap, Cap, $ Energy, Li-heap and FEMA. These programs help clients to be able to afford to pay their utilities.

Assist in such as food pantries, food banks and clothing, domestic abuse, rental assistant.

Community Progress Council offers a variety of outreach programs for the community.

Multi-tasking, work in the Information Technology Lab, Defrag computer applications. Help students with computer questions. So that the students can become familiar with a PC, to better market themselves for a better career.

Front Desk Coordinator

Work at front desk answering telephones, sorting mail and email. I type 60-70 words per minute in putting Data Entry information. Internet research tasking. Sign in security procedures. Interface with the public directing to right departments including vendors. Handle administrative projects as well as overflow of work from departments and interfacing with in house personnel. I keep a daily log of long distant calls made. Monitor cameras inside office building and outside parking lot. Calculator for stamps and work stamp machine. Sort and distribute mail for in house and outgoing mail.

Volunteer, Emmanuel International Assembles, Clinton, MD

Manage schedules and logistics Balance priorities to create and implement budget Motivate, coach, and counsel teens/adults Teach and model ethics. Plan, organize, and supervise extracurricular activities. Mediate structure among members and facilitate solutions. Establish clear requirements and structure teens/adults. Negotiate with suppliers. Pay invoices. Reconcile accounts.

MCI TELECOMM Tech.Spec./II/Help Desk, Arlington, VA.

This position involves Multi-Systems.

Troubleshoot/analyze database problems.

Participated in bridge calls (via network) applications.

Tracked and prepared detailed synopsis of problems application.

Identified unusual processing problems and communicated problems effectively to management.

Coordinated data with development groups, user support levels and production team.

Utilized electronic mail and distributed application requests to appropriate staff members.

MCI TELECOMM Micrographic Specialist II, Arlington, VA.

Responsible for the development and production of microfiche distributed to outside local telephone companies and vendors.

Maintained daily systems and logs for completion of jobs/tapes, personnel computer. .

Ability and willingness to work as part of the team, to demonstrate team skills and to perform a fair share to team responsibilities.

Produce desired work outcomes including quality, quantity and timeliness.

Communicate effectively with peers, supervisors and to customers which services are provided.

Kay Jewelers, Billing Specialist, Alexanderia, Va.

Process billing entering data on various customers’ accounts.

Making changes where/when needed on accounts.

Monitored credit cards accounts.

Setup credit card accounts.

Consistently report to work and work assignments prepared and on schedule.

B.F.Saul Co., Supervisor/Data Processing Dept. Chevy Chase MD.

Supervise employees in prioritizing daily work.

Process daily/general ledgers, mortgages, premium mortgage insurance.

Develop and maintain close relationships with department heads, supervisors.

Coordinated meetings with upper management on efficient of work load before the first of each month.

Entered in all data for new mortgages and live checks-money.

Maintain confidentiality of the office at all times.

Ability to assess his/her work performance.

Understand and value differences in employees and value input from others.

Made recommendations on employee’s reviews and annual raise’s.

Coordinated all leave.

EDUCATION

Computer Training Center, Inc., Lexington Park MD-Certification of Completion

Berkeley, Alexandria, VA.- Certificate of Completion

Computer Learning Center, Springfield VA.- Certification of Completion

MCI System Engineering Training Center, Arlington, VA.- Certification of Completion

Prince George’s Comm. College, Largo, MD-Certificate of Completion

Lacaze Business College Wash., DC-Certificate of Business Admin. & Office Network

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