Multi Lingual Tasker
Resume:
CLAUDIA CASSAGNOL
Miami, Florida 33179
OBJECTIVE
Seeking a challenging position with a stable and progressive company, offering career growth through proven performance and use my fiscal, Call Center, HR and Office management abilities to enhance the capabilities of the institution that I am part of while expanding and broadening my horizon through continuing education and training.
Education
Hochschule am Holstenwall in Hamburg- Germany
Languages: Read, Write, and speak fluent French, German, and Haitian Creole
WORK EXPERIENCE
Dept. Highway Safety Motor Vehicles (Division of Driver Licenses), August 2010 to present
Operations Analyst/Regional Scheduler
Monitor and evaluate leave for South Region members (19 Offices/362 employees) to assist in determining staffing levels
Analyze data for efficient use of resources
Collect and analyze member leave data to determine attendance rates by office
Continually review all staffing and transactional reports for trends
Create weekly and monthly operational reports, make office performance improvement recommendations
Review customer traffic flow in Qmatic and via security cameras and make staffing recommendations
Make staffing recommendations to management based on statistical information and management practices
Establish methodologies and reports to recommend improvements in office management practices
Prepare ad hoc reports to document staffing needs and usage
Spirit Airlines, March 2009 to July
Maintenance Training Analyst
Worked with Instructors to ensure that all training records for the Maintenance Department are accurate
Set up new hire files
Assigned Vendor numbers for Fueling and Mechanic Vendors in e-Academy
Created bi-monthly reports for Station Managers of expiring mechanic authorizations
FAA point of contact for any questions regarding compliance
Troubleshoot e-Academy issues, i.e. password resets, system access
Sent out certificates to personnel after completion of core courses
Updated authorizations in AMIS, as needed
Miami-Dade County CAA, January 2009 to March 2009
Personnel Technician
Scheduled New Hire Physical appointments
Set up new hire files
Scheduled appointments with Backgrounds
Responsible for Payroll by checking the PARs and ensuring that all entries/changes are made in a timely manner
Assisted HR Manager with posting of new positions
Reports for Supervisors/Managers, as needed
Jackson Memorial Hospital, July 2008 to January 2009
Employee Health Technician
Scheduled New Hire Physical appointments
Set up new patient charts
Worked with Compliance nurses to ensure that all employees are immunized
Scheduled Employee Return to Work visits
Set up and organized Employee Flu Shot events on Main Campus and North Campus
Entered patient lab results in system and alerted nurses, if necessary
Created and maintained UM Medical Student database, seen by Jackson nurses, for tracking/billing purposes
Department of Children and Families, January 2008 to July 2008
ESSS 1
Answered customer calls pertaining to their Food Stamp benefits
Updated customer information in the State’s ACCESS system
Initialized benefit updates, according to customer information/new situation
Sent out new Medicaid cards to customers needing them
Inhouse Consulting/DPWN, May 2007 to January 2008
Office Administrator/Recruiting Coordinator
Make Travel Arrangements for Recruiters and prepare expense reports
Vacation and Staffing Coordination
Screen Applicant Resumes and forward to hiring Managers
Recruit Travel Arrangements
Organize Interview Days and Assessment Centers
Organize and Coordinate On Campus MBA Recruitment Events
Maintain LOG of all candidates that applied
Responsible for Travel Arrangements, both international and domestic
Client Invoicing on a monthly basis
Marketing materials management
Petty Cash Management
Company Credit Card reconciliation
getAbstract.com, October 2006- May 2007
Office Manager
Health Insurance Benefit Administration
Monthly/Annual Client Billing
Bank Reconciliation
Petty Cash Management
Responsible for Travel Arrangements, both international and domestic
Prepare Reports for Regional Progress Tracking
Ordering of Office Equipment and Supplies
Coordinate International/Domestic relocation of new hires
Responsible for Payroll and Commission
Coordinated book donations with local Universities
CableRunner NA, October 2005- October 2006
Executive Assistant/Office Manager
Make Travel Arrangements and prepare expense reports
Responsible for Payroll and Pre Employment Screening
Health Insurance Benefit Administration
Accounting and Month Closing
Bank Reconciliation
Petty Cash Management
Responsible for Travel Arrangements, both international and domestic
Prepare and attend trade shows
Prepare Reports for Sales and Board Meetings
Ordering of Office Equipment and Supplies
Other projects as assigned and needed
GlobeCast World TV, December 2004- October 2005
Client Services Manager
Point of contact for broadcasters, once sales contract is signed
Assist with Channel Launch
Set up special Promotion and assist customer with Marketing of Channel in the US
Package Set Up and responsible for Customer Reporting
Liaise between Broadcaster and all WTV Departments to ensure channel launch remains on schedule
GlobeCast WorldTV, December 2002- October 2005
Billing Supervisor
Prepare Disbursement Request Forms for Wire Transfers or Checks
Enter journal entries on a daily basis in the General Ledger
Perform reconciliation of two distinct company bank accounts on a monthly basis
Prepare, maintain, update, and submit a variety of detailed reports on a monthly basis or as needed, using 3 different software types (SMS- Subscriber Management Software, MOM- Mail Order Management and Multi View) and merging all into one manageable report using Excel
Check and post daily batch transactions of the Call Center in the SMS
Run credit card batches in MOM daily
Settle credit card transactions daily
Responsibilities also include supervision of billing of over 30,000 subscribers for the DTH (Direct To Home) platform- printing and mailing of subscription invoices
GlobeCast WorldTV, January 2002-December 2002
Call Center Supervisor
Hire and train Customer Service Representatives
Evaluating, monitoring and managing call escalation and tracking performance metrics
Effectively communicating, coaching, mentoring and setting goals for the CSRs
Assist CSRs with problem resolution to resolve customer issues
Assist in training CSR in areas of product knowledge and use of systems
Maintaining attendance standards and escalating discipline as needed
Eagle Communication, July 2001-September 2001
Executive Assistant to the CEO
Made Travel Arrangements and prepared expense reports
Maintained employee records for HR as needed
Evaluated staff payment structures
Served as a backup for HR as needed
Scheduled meetings and planned company events
Maintained Office Supplies and ordered supplies as needed
Anacostia Riverkeeper January 2001 – June 2001
Office Manager, Temporary Position
Planning special events for the Riverkeeper
Made Travel Arrangements and prepared expense reports
Managed petty cash
Supervised day to day operations of all special projects on the Anacostia River
Recruited volunteers for special projects for the Riverkeeper, such as river clean ups
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