Sales Customer Service

Bill E. Nelson

***** ** **** **~Redmond, WA *****~~**********@***.***~425-***-****

Experienced Sales Leader

Innovative and experienced leader with 20+ years developing and directing diverse, team-centered groups. Successfully delivered sales goals and managed operational budgets in excess of $32M to target. Customer-centric approach with demonstrated ability to work and grow business across diverse teams, stakeholders, and suppliers. Leveraged clear communicator to advocate and define process improvements and organizational growth.

Core expertise includes;

Strategic Sales & Operational Planning Strong Customer Service Outcomes

Business Process Development and Improvement Community Volunteer

Coaching & Employee Development Relationship Builder

PROFESSIONAL EXPERIENCE:

Agency Owner-American Family Insurance 2/2010-present

• Present P&C, Commercial &Life insurance solutions to 300+ prospects monthly

• Consistently exceed monthly app & revenue expectations~~#3 out of 18 in production

• Developed metrics to chart agency performance

• Deliver customer service scores of 9.55 (exceeding state average of 8.87)

Financial Advisor-Edward Jones Investments 09/2007-01/2010

• Mentored and coached new hires to reach company goals

• Identify client financial goals and recommend investment and insurance strategies

• Prospect. Market, and build relationships with broker networks and key referral sources

Sales Manager- Quest Diagnostics, Seattle, WA 12/2002-09/2007

• Turned around a dispirited sales team of 14~Built team-oriented environment that exceed sales goals

• Analyzed growth/market opportunities, pipeline development, P& L, sales budget, managed care negotiations, RFP’s, budget setting, territory alignments, sales training, call center management and recruiting

• Marketed laboratory IT/EMR solutions/interfaces to physician groups and clinics

District Sales Manager Merck & Company 11/1999-12/2002

• Managed sales team that called on Cardiologists, Pulmonary Physicians, Primary Care Physicians, and IM physicians.

• Lead the sales team that consistently sold 106% of plan for 2001.

Small Business Owner -Art Materials Inc. Minneapolis, MN 6/1986-10/1999.

Built consumer and commercial sales from 300k to $2M for leading retailer. Managed sales and operations.

• Increased high volume Fortune 500 commercial sales from 15% to 60% of total in 5 years.

• Developing customer retention program to build repeat sales.

• Cross training staff of 24 to ensure accountability and ownership resulting in yearly market growth

National Account Manager - The Gillette Company Cleveland, OH 6/1984-6/1986.

Sales Training Specialist, American Greetings- Cleveland, OH 6/1981-5/84

Teacher, Federal Way Public School District

EDUCATION: The University of Puget Sound, Tacoma, WA~~Bachelor of Arts, Education

Contact this candidate