Customer Service Manager

KEVIN JONES

Cellular 951-***-**** ***** De Portola Rd.

Home 951-***-**** Temecula, CA 92592

psldum@r.postjobfree.com

Key Qualifications Business Development

I successfully utilized management abilities to transform least profitable store to most profitable store over a two-year time period. I assessed and restructured administrative personnel and marketing procedures to employ standardized, computer systems and achieve greater efficiency. I increased average repair order count and volume as well as. Developed and implemented safety standards to meet all OSHA safety regulations and guidelines. Created and enforced shop safety manual and conducted meetings that developed safe work practices.

Capabilities

I am able to perform many of the requirements on a professional management level due to my accredited degrees and work history. Much of my capabilities of success are managing others, excellent customer service skills, production management, evaluating and writing reports, interpersonal communications, and ability to train others. I am most passionate about a career in the motor sports industry; not a job.

Profession I will succeed in all aspects of my career in business and operations, which offers key participation, immediate challenges, and career opportunity. As well as, helping each customer and employee with their specific needs and concerns; with an emphasis on being able to wake up every day and enjoy what I do.

Education A.A., SOCIAL BEHAVIOR SCIENCE college 2000

M.S.J.C, MENIFEE CA. Achieved in all my General Education and an A.A. in Social Behavior Science, as well as an A.S. in computer science.

B.S., BUSINESS MANAGMENT 2005

UNIVERSITY OF PHOENIX, SAN DIEGO CA. GPA: 3.30`.

I accelerated in all my upper division course work to gain knowledge in writing, communication efficiency, as well as running and operating in all business environments.

DEGREE PROGRAM: BUSINESS MANAGMENT 2005

Certifications • SEXUAL HARRASMENT TRAINING - GEN/480. UNIVERSITY OF PHOENIX, 2005 to 2005. 2 hour workshop training on sexual harassment in the work place.

Trained in all manufactures and models which include: Yamaha, Honda, Kawasaki, Suzuki, Polaris, Can-Am, Sea-Doo, Bombardier.

CPR First Aid

Forklift operator certified

Employment History

Warehouse Manager $45,000-60,000 1993 to 1998

THE LANGLOIS CO., Mira Loma CA

My responsibilities included: assembling orders, loading and unloading of truck shipments and supervised warehouse activity. Comply in plant sanitation, materials handling and plant manufacturing of food products. Experience and training in Quality Assurance systems and raw materials manufacturing Practices

• During my employment my achievements for my position were customer order assembly and inventory while managing the warehouse and fleet operations.

• The skills I have held in this position were great communication skills, management skills, completion of tasks in a timely manner. Operated forklift, electric pallet jack, and other bulk material transportation devices. Responsible DOT compliance with most trucks.

General Manager $48,000 – 53,000 1998 to 2002

CHUY'S Mesquite Broiler, Temecula CA

My responsibilities as a store manager was being in charge of a staff of 20 employees, which I hired, trained, and supervised. I conducted performance appraisals, as well as, interviewed and evaluated job applicants. I am comfortable motivating and supervising culturally diverse work forces.

• I have earned respect with a proven ability to obtain high performance levels from employees while maintaining a pleasant working atmosphere.

• The skills I gained in this position are customer service skills, the ability to perform and accomplish all responsibilities under high pressure, ability to develop, write, and execute action plans.

• Made sure the foods and beverages were safe and above standards at all times as well as was responsibility of all physical inventory and daily inspections.

Service/Parts Manager (owner) $60,000 – 70,000 2002 to 2006

79 South Motorsports Inc., Temecula CA

Areas of responsibility included Managing all service Department employees as well as, sales, store design & layout, service advisor up selling, ordering and inventory. I was responsible for profit attainment, financial/ operational planning, and payroll. I emphasized on customer service being top priority which I believed would be key in the success of the department.

• I mastered and integrated all aspects of service writing to gain loyalty and return business from our clients.

• I interviewed and evaluated job applicants. I also utilized all assets and resources available, maximizing employee productivity and performance to achieve corporate goals and objectives.

• I achieved great service writing skills in our service department, as well as advising the customer in upgrading their units with extended services or accessories.

Manager $55,000 – 57,000 2006 to 2007

PetCo, Temecula CA

I oversaw a staff of 20 sales associates, maintained schedules, completed performing evaluations, and conducted training sessions to establish acceptance of new methods and standards.

• I implemented an effective sales plan. I trained, developed and motivate staff, forecasted store sales, maintained budgetary controls, loss prevention, inventory control, and merchandising standards.

• I performed all aspects of managing a high volume establishment including cashiering, customer service, balancing daily deposits and completing paperwork.

• I worked with other team managers to effectively implement corporate programs in controlling and reducing expenses.

Sales $50,000 – 58,000

Napa Auto Parts, San Marcos CA 2007 to 2007

• I was in charge of overseeing 50 or more accounts in two different territories. Attended all trade and vender shows to communicate better with all clients in an outside of business fashion.

• Made sure client had knowledge and understanding of our product and value of service. Followed up on budgets and spending trends and created tracking reports for all clients.

• Created working relationships with customers, which in return established the needed sales for the given territory.

Service Manager $52,000 – 60,000 2007 - present North County House of Motorcycles

• Responsible for operating a full line service department. Built an operating platform from the ground up while maintain high customer service standards for the quality assurance and overall productivity.

• Scheduled and organized all work orders to achieve a high productivity rate in the service department. Responsible for customer’s appointments and work schedule to produce the most flag hours possible.

• Responsible for being OSHA compliant. Maintained a accident free working area. Maintained monthly shop safety meetings.

• Worked closely with cooperate to implement and review forecasting reports sales budgets.

• Was named the top producing Service manager within six months of employment.

Skills

• Building and leading teams, customer and employee relationship management and business development

• Coaching and motivating people, policy and procedure development, ability to recruit, interview, hire, and train people.

• Gained skills in intercommunication, and back ground checks

• Computer skills: networking, software, knowledgeable in Microsoft Word, Excel, Light Speed NXT as well as, Point of Sale software.

• Multi-task/Detail Orientation

• Writing evaluation reports and written summaries regarding incidences and staying in compliant with operations and planning

• Successful with planning and staying within a specified budget

• Knowlege of OSHA and DOT regulations.

Professional/ personal References

Chris Hunt Personal Friend 626-***-****

Josh Farmer Personal friend 951-***-****

Roger Knight Business Acquaintance 760-***-****

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