Administrative, Clerical, Scheduling, Purchasing, Customer Service etc
Resume:
CHARLOTTE YVONNE KING
*** ******** **, ****** ********* 38237
**************@*****.***
Objective: A productive use of my skills, work ethics, in addition to twenty plus years of experience in the workforce to aide in the continuing growth and success of a business.
EDUCATION
Union City High School 1973-1977
Union City, Tennessee
University of Tennessee at Martin 1978-1979
Martin, Tennessee
Middle Tennessee State University 1977-1978
Murfreesboro, Tennessee
PROFESSIONAL PROFILE
Leadership Training Level I - Franklin Training Center - Franklin, Tennessee (4/97)
Leadership Training Level II – Franklin Training Center – Franklin, Tennessee (6/96)
Achieving Extraordinary Customer Relations – Franklin Corporate Training Center – Franklin, Tennessee (7/94)
Identifying Safe Environmental Practices (2/93)
Time Management ID/I (12/93)
Introduction to Gas Industry – Brentwood Corporate Office – Brentwood, Tennessee (4/92)
Creating Satisfied Customers – United Cities Gas Company – Harrisburg, Illinois (3/92)
AS/400 Training – Brentwood Corporate Office – Brentwood, Tennessee (10/91)
Mattec System Training – Greenville, Ky – Plastic Products Co. (2/2004)
QRMS System Training - Lebanon Ky, Plastic Products Co. (6/2007)
Briggs Legacy System Training – Rutherford, Tn -Kellwood Lifestyle Alliance (3/2008)
Skilled in organizing, planning and coordinating projects.
Proficient in the use of IBM compatibles, Lotus, LAN, DOS, AS/400, Itron/400.
Liaison skills with state and local agencies.
Experience in working within emergency situations.
Ability to communicate and interact effectively with a broad range of people at all levels of achievement.
Goal-oriented, self motivated ability to work independently or with a group.
Detail oriented ability to solve problems in practical and logical manner.
EXPERIENCE
RHA West Tennessee dba RHA Health Services - 8/27/2012 - Present
Administrative Assistant to Administrator of an Long Term Intermediate Care Intermediate ICF Facility, Trenton TN 38382
Assist Administrator with internal paperwork, projects assigned, IT assist for the office, assist with Maintenance Department, assist Business Office Mgr. with Plant Op payments, 21 Homes Credit Card Reconciliations monthly, Sprinkler Systems, Life & Safety Fire Alarm Systems, Fire Extinguishers for the 21 homes of the Facility 6-month, annual, quarterly, 2yr & 3yr inspections required by State of Tenn. DIDD, Rep Payee for the 84 bed facility, purchasing of major appliances, furniture, office supplies for the facility and 21 homes. Responsible for processing new admits and transfers to the facility through State of TN PERLSS System. Responsible for maintaining the information, scheduling maintenance of 31 vehicle fleet for the facility. Assisting Corporate Assets/Property with Capital Expenditures, maintaining security and keys to all offices, buildings and homes etc. Maintain all inspection paperwork information, forms, working in the background with the daily processes, completing tasks assigned in all capacities.
Kellwood Life Style Alliance January 17,2008- February 28, 2009
Rutherford, Tn 38369 Customer Service Account Specialist
Responsible for four customer accounts within three separate business units. Daily routine involved scheduling and running customer based SLS104 reports for all Specialists in the Customer Service Department . Print daily the monthly stock analysis reports, partial allocations reports also distributing these reports to other Specialists in department. Handling my customer base review the printed reports every morning submitting updates on stock availability, routing for outbound purchase orders, any issues unresolved from previous day, discrepancies in EDI orders versus sales bulk order by 11am to designated Team Leader. Must return all phone calls within 2 hours, answer all emails received same day if received before noon, any email received after lunch must have answered by 8am the following morning.
All revisions must be completed daily, attached and filed with correct purchase or sales bulk order. These revisions are completed in EBA system and logged into an Access program in Microsoft.
Communicate with customers via email or phone on stock availability, routing or any other issue concerning their purchase orders. Worked closely with assistants to my customer Buyers, Kellwood Sales Representatives, warehouse personnel in either of Kellwood’s four warehouse facilities (Performance in Miami, FTDI in Florida, City of Industry in California and Trenton in Tennessee).
Generate Reworks on product from factory, stock from other customers, involving changing price hangtags, hangers, crown sizers and re-sewing garment labels when using private label goods.
Tracking inventory for customer orders, projections and off-price immediate ships. Reporting to Team leaders results on customer inventory levels daily. Keying bulk sales orders into EBA for specialty stores, researching and entering stock UPC’s on spreadsheet to email to customers for SKU’s setups. Write up hard copy orders that do not transmit through EDI. Checking style numbers, colors, pricing and quantities on all hard copy orders before submitting to Order Management Department for entering into EBA.
Entering RMA’s (Return Merchandise Authorization) into EBA for goods returned due to refused shipment, damaged goods etc. These are keyed into EBA, submitted and approved, log number is generated in EBA once approved then forwarded via letter on to customer. These letters can be faxed or mailed out to customer with returns. In some cases, RMA is not given but a Sales Allowance Tracker Credit is entered into system automatically giving a credit to customer without returning merchandise, a Damage or Donate to Charity letter is issued to the customer.
Must maintain all files by Season Code, year and numerically by purchase order number in correct business unit file cabinet. Must separate files that should go to scanning every three months, pull files apart sending only hard copy orders, revisions and emails of importance to St. Louis to be scanned into EBA.
KMI Group, Inc. July 9 – November 2007
Kenton, Tennessee Operations Controller
Responsible for daily operation of front office, production floor, shipping and receiving. Maintenance Manager, Production Supervisor, Shipping Supervisor, Sales Manager, Accounts Payable/Receivable, Customer Service Rep for Sales report to me on a daily basis. I handle all the Human Resources for employees in company along with Safety and OSHA regulations.
Schedule the allocations of materials for customers, scheduling container bookings for shipment.
Troubleshoot and solve all problems from accounting, shipping, receiving and payables.
Communication with customers from overseas on loads, steam line eta’s, product codes, purchase orders, bookings, overseas documentations for receiving ports.
In contact with Freight logistics on inbound scheduling.
Revising and updating the company handbook, getting company ready to be certified ISO 9000 & 14000.
Responsible for making sure all safety equipment is in working condition, along with their personal protection gear (i.e.: safety glasses, mask, and ear plugs).
Must be able to backup front office on entering into the system for bills of ladings, packing lists for outbound shippers, invoicing (QuickBooks Pro) at end of day along with billing and correspondence.
Processing of workman’s compensation claims, accident reports, attendance, vacations, leaves, terminations and or hiring.
Must be updated of the daily production quantities from the production floor, grinders, shredders, combo and pelletizer.
Evaluate daily reports from shipping/receiving, production floor, customer service in sales, accounts payable/receivables.
Maintaining spreadsheet of all allocations for materials on customer based information, calculating the weight and box/bag counts for load to make the gross/net requested by customer.
Plastic Products Co. January 2004-June 2007
Greenfield, Tennessee Scheduler, Planner, Customer Service
Responsible for 26 injection molding presses on production floor. Dept 95 Assembly, Welding, and Test Department.
Enter and maintain jobs into Mattec System – Visual
Run EDI, Material Requirements Reports, Components Requirements Report, Open Order Reports through AS/400.
Three times weekly calculate Silo Material usage on floor.
Monthly counting and calculations on floor inventory.
Responsible for all customer relations (12 customers) via phone or e-mail from purchase orders to shipment discrepancies.
Responsible, for all on time deliveries, outbound shipments to customers by their shipping schedules.
Must be able to schedule jobs in press according to customer request for orders.
Must make sure all components needed to produce finished products are in inventory.
Must make sure all materials starting from Raw Resins to screws are accounted for and at the press at the time of the job, from start to finish.
Must update Mattec jobs daily for the date changes.
Must work closely with Shipping and Receiving to maintain accurate numbers on inventory
Trained in April through May for new IQMS system replacing the Mattec System for jobs maintenance.
Volunteer Plastics November 2001-December 2003
Kenton, Tennessee Office Manager
Office Manager, HR Manager & Logistics Manager (Company Administration)
Responsible for completing and maintaining all employee records for three (3) shifts: Application, W-4’s, I-9’s, Tennessee New Hire Forms (forms filed directly with State of Tennessee), attendance, any equipment training and testing for certificates, pay status forms, promotions, warnings, terminations.
Completing and maintaining all confidential records for employee’s drug screening, maintaining a productive relationship with the clinic participating with company random and new hire drug screening.
Maintaining current posters for State and Federal regulations for Osha, Tosha, General Health Welfare & Safety; and Hazardous Chemicals.
Maintain current posters for all State and Federal Wages, Tax, Polygraph Act, Family Medical Leave Act, Equal Opportunity Employer, Child Labor Law.
Responsible for completing and maintaining all workman’s compensation clams for employees, forwarding all pertinent information to all concerned.
Maintaining and recording all pertinent information on all State and Federal regulations OSHA/TOSHA logs.
Responsible for all Health and Safety Testing for plant employees.
Responsible for purchasing and maintaining all safety equipment including first-aid for employees.
Responsible for calculating and entering payroll, expense mileage reimbursements, vacation, overtime for all employees and maintaining yearly records of payroll.
Calculating and maintaining records on all contract laborers.
Process and maintain accurate records of parts invoices, equipment invoices, supplier(s) invoices.
Responsible for accurately reporting and maintaining Petty Cash account.
Maintaining current and accurate records/invoices for all purchasing for company including purchasing all supplies needed for front office, plant/production is shipping/receiving, cafeteria.
Maintain on spreadsheet current rate quotes and all carrier history for approximately Fifty (50) freight forwarders in United States and Canada for In and Outbound shipments.
Responsible for daily scheduling of Inbound and Outbound transfers of material.
Maintaining a daily contact with freight carriers, divers and dispatchers.
Maintaining a daily updated scheduling board for shipping and receiving with all shipments for the week.
Auditing all incoming and outgoing shipments, bills of ladings, figuring land freight costs for each shipment, auditing all freight weights, packing list, scale tickets before keying all pertinent information onto receiving tickets, purchase order and invoicing into company business system.
Maintain current files on all enter invoices, receiving tickets and purchase orders for all shipments.
Responsible for all correspondence by phone, e-mail and letters to vendors, customers and business as societies.
Maintaining accurate weights on production reports for raw and finished materials.
Assist Plant Manager, Production Manager, Lead Mechanic, Lead Electrician and Owners of Volunteer Plastics in all administrative matter and wherever needed.
Experienced in using Professional 2000 Office Program, Small Business 2000, Windows 2000 XP, and Alere 3.0
Kellwood August 1998-November 2001
Rutherford, Tennessee Imports Department
First employed with Kellwood through Job World Temporary Service, became a Kellwood employee in August, 1998.
Data Entry Clerk in Import Division
Build and maintain purchase orders for all the Sweaters Division.
Responsible for all revisions on the purchase of all Sweaters.
Write letters of credit for the purchase order vendors.
Responsible for all amendments needed for letter of credit.
Responsible for transmitting the letters of credit through the Lynx System of Bank of America
Receive and transmit bank memos for payment through the Lynx Microtrade System
Handle all open accounts purchase orders for Sweaters.
Responsible for making sure all flex entries have been sent through AS/400
Responsible for queuing the server, AS/400, Lotus Notes, Microsoft Word, Excel Works daily
Adding, maintaining and updating list of vendor’s sweaters.
Responsible for all revision on cut tickets/plans sent from New York/Sag Harbor
Maintaining files on all fabric/contents and items on cutting tickets/plans
Setting up new vendors in AS/400 system and all maintenance.
Responsible for data entry and maintenance of notices of payment.
Monthly report for Liquid entries of 1996, 1997, 1998
Responsible for all filing for Sweaters
Responsible for the separation of Bank Documents from overseas for Sweaters (one set of documents to accounting and other set to remain in files).
Maintaining all overseas documents, manifests, and freight invoices for each purchase order.
Responsible for all liaisons with freight forwards inside U.S. and air and ocean shipments from overseas for purchase orders.
Calculating lead times on shipments for ocean and air.
Responsible for downloading purchase order requests on AS/400.
Responsible for making sure all new vendors receive Terms and Conditions contracts with a copy of their purchase order.
January 12, 1999 – Promoted to position Traffic Coordinator for Imports Department
Main responsibilities for this position are maintenance and tracking of onboard, entry, custom, release for delivery and in-lot containers. Containers are the trailers measuring 20’ to 40’ that are carried from overseas on vessels and flown by carrier plane to our warehouse destinations.
Responsible for five of nine warehouses used by Kellwood. The tracking procedure starts once a manifest has been created for a purchase order.
Manifest is created once the following documents have been received from a vendor; commercial invoice, packing list, certificate of inspection from the agent, beneficiary statement, and bill of lading. These documents are to be included in the purchase order file, with the traffic coordinator’s responsibility being maintenance of these documents and procuring documents that missing from either New York or Fritz Nashville.
Checking Globalview, Flex Chameleon daily to update each manifest created (time-consuming depending on the number of shipments being tracked)
Once the vessel has left exporting country, traffic coordinator calculates lead times and adding two weeks for customer service to have available for customer orders such as J.C. Penny, Sears, Mervyn’s, Montgomery Ward, Chadwick’s, Goody’s Dillard’s, etc.
Accuracy in lead time calculations is vital because of the built in cancel dates Customer Service uses for customers, and this assists Customer Service in customer notification.
Maintaining continuous use communications with New York, customer service, Sag Harbor
After daily updates of container whereabouts, new manifest must be entered to the existing list from numerous countries.
Sending all paperwork to the warehouse facility that is destination of shipment
When tracking air shipment, making appointments with the warehouse for live unloads because the ship date.
April 12, 1999 – Promoted to Department Clerk for Imports
Auditing Broker Invoices/ Customers Entry Documentation
Daily reporting for delivery containers
Checking the CHB list
Separating and auditing Broker Invoice Packets
After auditing the invoice packet and noting any errors, giving the packet to Import Administrator to have freight/drayage charges approved and then give packets to data entry clerk for that entry location number.
Checking for errors on harmonized codes and freight charges where the broker has entered incorrect information.
After making corrections, filing paperwork with the appropriate purchase order folder and making all necessary copies and notations.
May 12, 1999 – Promoted to Operations Coordinator
This position requires me to know every job in the department and be able to step in at any time to make sure of the continuous operation of the Import Department.
Working directly with the Imports Administrators in creating all Excel Spreadsheets, Word documents, charts and any materials needed for Imports Department.
Involved in the company-wide Customs audit scheduled for October 1999, which required me to ensure all documents and invoices balance with each purchase order form. If vendor documents are missing, it was my responsibility to procure them from either the vendor or Bank of America.
Position required much attention to detail and organization.
Ferry Morse Seed Company May 1998
South Fulton, Tennessee
Temporary position through Job World. Job lasted three days.
Constructed and packed training materials for a field representative class
United Cities Gas Company 1986-1998
Union City, Tennessee
Original Hire Date – September 1986 – Office Clerk (part-time)
April 8, 1990: Adjusted Hire Date (4 years part-time converted to 1 year full-time)
Position Title change to Customer Service Representative and placed into United Cities Gas Company Employee Progression Achievement Program
April 8, 1993: Promoted to Advanced Customer Service Representative
April 8, 1996: Promoted to Senior Customer Service representative
Responsible for Company Banking
Posting Cash Daily
Setup and maintenance of customer files on AS/400
Maintenance of Computer and Equipment
Maintenance and replacement of office supplies
Creating and generating Jobbing and Service orders – AS/400
Typing Reports (Quarterly and monthly D.O.T)
Checking and posting meter edits before billing process is created.
Responsible for bringing total system up for the daily runs- Lan Server, Node Logon, OS/2, Communications Manager, TDIS, CC Mail, Desktop – 4 sessions
Accounts payable
Processing customer billing adjustments
Total shutdown and blitz runs for the system each day
Marketing
Physical Inventory
Director on Board of United Cities Gas Company Safety Committee
Responsible for safety meetings, reports, and training sessions
Dispatching via radio
Receptionist
Interacting with the public on a daily basis
Calculating and billing appliance contracts
Posting time sheets and payroll
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