Sales Customer Service

Scott Coombs

**** ****** **** *****, ********, UT 84096

801-***-**** ***********@***.***

Senior-Level Business Development & Sales

PROFESSIONAL PROFILE

High-performing, entrepreneurial executive with more than ten years of experience managing business development, marketing, sales and sales staff for both start-up and established companies. Skilled leader, presenter and negotiator; successfully worked with corporate senior executives of billion dollar companies and institutions. Specialization in key account management and retention as well as staff development and motivation

Qualifications Summary

Ten Year track record of sales excellence

Articulate, Persuasive Sales Presentations

Quality Lead Generation

Expert Contract Negotiations

Product research and development

SaaS sales/marketing experience

Written Communications

Successful New Product Launch

Development of Client Opportunities

Brand/Product Marketing

Customer Relations

Sales Support Operations

PROFESSIONAL EXPERIENCE

Director of Marketing/Sales, proHR, Salt Lake City, UT, January 2012 to Present

Manage national sales force

Define Product offering and pricing

Measure, evaluate, and adjust marketing efforts as needed

Develop extensive network and relationships with business professionals and C-Level Executives to leverage leads and a higher close rate

Execute a top-down sales approach targeting company Presidents, CEOs, CFOs, and HR Directors to convert prospects into clients

Develop and present product presentations

Write, negotiate and execute contracts with new clients

Offer additional solutions to an existing base of clients to increase revenue

Major Accounts District Manager, ADP, Salt Lake City, UT, 2010 to 2011

Regularly finished in the top 10% of total revenue creating sales reps in the Western Region.

Consistently exceeded quota on a monthly and annual basis

Created and cultivated a targeted list of 300 prospects that would most benefit from the addition of workforce management solutions offered by ADP

Developed a multi touch marketing campaign focused on reaching company Presidents, CEOs, CFOs, and HR Directors that resulted in a 15% increase in monthly appointments set

Cultivated strong relationships with current ADP clients resulting in additional product sales

VP Business Development, CU Access LLC., Salt Lake City, UT, 2005 to 2010

Managed national sales team that exceeded annual sales target four years running

Personal sales exceeded annual sales quota five years straight

Increased production of ongoing partners by more than 10% annually

Developed and maintained a strong working relationships with partner companies, resulting in 98% retention rate over five year span

oversaw regulatory and compliance duties for all products with both state and federal governing bodies

Oversaw 11 employee call center, tasked with improving application processing, billing, customer service, collections and employee motivation with results that include:

213% increase in annual collections

18% reduction in dropped calls

40% reduction in reporting errors

150% increase in application processing output

13% increase in employee punctuality

38% improvement in average speed of answer

VP Business Development, Bullysports.com, Provo, UT, 2001 to 2005

Developed and implemented sales/marketing strategy that resulted in 18% annual revenue growth 3 years straight

Oversaw content team in remake of website, resulting in a product that was regarded as one of the best produced independent fantasy sports sites by the FSTA

Co-created the “Pros on Target” product which was recognized as the best new golf product in the industry in 2004 by golf.com

Named Golf Writer of the year for work in 2005 by the Fantasy Sports Writers Association

Spearheaded process improvements to ensure accurate, timely data delivery, reduced production expense, and cultivated effective relationships with partner companies and statistic vendors, resulting in:

% improvement in product accuracy/reliability

100% on-time delivery of products to customers

18% reduction in programming costs

37% improvement in overall customer satisfaction

Head Producer, ClearChannel Radio, Salt Lake City, UT, 1998 to 2001

Collaborated with show host daily to prepare content, topics and contests

Worked with professional sports organizations, college athletic departments and national media to coordinate guests to appear on air and discuss the relevant sports topics of the day

Operate soundboard, screen calls, and oversee all technical aspects of airing a live radio program

Acted as on-air talent when host was on the road following the local teams

Created daily 30-second promotions to air each day leading up to the new show

EDUCATION

Bachelor of Science Communication and Journalism, University of Utah, Salt Lake City, UT, 1998-2001

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