Customer Service Sales

Lauren L. Johnson 210-***-****

**** ***** ********* *** #***; Houston, TX 77021 ************@*****.***

Professional Profile

Seeking a professionally stimulating career with a successful organization, which provides an environment that challenges through development and performance, along with the opportunity for expansion of accounting and finance related skills, career growth and advancement. Areas of professional competence include:

• Accounting and finance principles, including but not limited to, coding and payment, records maintenance, issues resolution and account/invoice adjudication, customer relations and client related issues management

• Accounting and finance related tools; Excel, Access, MS Great Plains.

• Use of most commonly used software applications and social media platforms

• People-oriented and good listener

Professional Experience

Whitney Bank, Houston, TX

January 2011 to Present Date

Teller IV

Responsibilities:

• Accept cash and checks for deposit and examined deposit slip for accuracy

• Prepare cashier’s checks and money orders

• Issued travelers’ checks and exchange foreign currency

• Process cash withdrawals

• Process and verify loan payments

• Answer inquiries regarding checking and savings accounts in addition to other bank products

• Resolve issues or problems with customers accounts

• Explain, advise, and promote bank products to customers

• Adhere to regulatory and compliance training

• Apply loss prevention methods and adhere to due diligence procedures to prevent operating losses

Food Management Partners, San Antonio, TX

February 2008 to February 2010

Accounts Payable Clerk

Responsibilities:

• Responsible for accurate coding and appropriate payment of product and service invoices and expense reports (Approx. 3000 invoices monthly)

• Verified inputted invoices and matched them against monthly statements

• Pulled invoices from company’s internet site and prepared spreadsheets to organize and prepare sales numbers for reporting at the end of every period

• Verified weekly sales, deposits, and paid outs

• Researched unusual patterns, trends, or charges on invoices or the accounts to which they are being charged

• Filed monthly sales and mixed beverage taxes for each location

• Responsible for the implementation of accounting practices of multiple firms

• Managed lines of communication with vendors to avoid discrepancies and loss of services

• Batched and cut checks on a weekly basis

• Researched credit card disputes for customers and process them in a timely manner

Woodforest National Bank, San Antonio, TX

September 2006 to February 2008

Personal/Retail Banker

Branch Operations and Retail Financial Services

Responsibilities:

• Analyzed account holder’s needs and assist in the selection of appropriate products and services

• Served as the first line of defense in identifying potential fraud such as: Kiting, cash structuring, and various scams

• Completed all operational tasks. (cash balancing, teller, new account processing, ATM Balancing, auditing, opening and closing duties

• Participated in all aspects of branch performance and growth, including profit and loss management

• Initiated dispute process for debit MasterCard transactions

• Adhered to deposit and CIP regulations

• Responsible for contributing to branch goals by implementing plans and programs formulated by management

• Performed Western Union system audits

• Helped customers maintain accounts and make lending decisions for customers whose accounts were overdrawn

• Developed and cultivated strategic relationships with business partners

• Participated in community activities in order to foster and develop customer relationships, this would include fundraising for both the Children’s Miracle Network and Woodforest Charitable Foundation

Part Time Employment

Forever 21 Inc., Houston, TX

July 2010 to Dec 2010

Part Time Sales Associate & Cashier

Responsibilities:

• Greeted and provided excellent customer service while obtaining maximum sales results

• Maintained a friendly, professional behavior/conduct at all times with customers, supervisors, and co-workers

• Maintained responsibility for accurate sales ledgers and their alignment with cash balances as a cashier

• Ensured the store maintained its excellent visual presentation

Limited Too Inc., San Antonio, TX

April 2004 to July 2006

Part Time Sales Associate & Cashier

Responsibilities:

• Demonstrated good customer service

• Exhibited strong knowledge of products and policies of the company

• Maintained responsibility for accurate sales ledgers and their alignment with cash balances as a cashier

Internship

University Health Systems Downtown, San Antonio, TX

The Bexar County Family Justice Center

Spring and Fall semesters 2007

Responsibilities:

• Assisted victims of domestic violence seeking justice, including assisting defendants with securing court ordered protective orders

• Contributed to various clerical and data entry tasks for clients utilizing Excel spreadsheets. Proficient in use of most commonly used software applications and social media platforms

• Drafted legal briefs and work products, also assist in preparing large case loads for the Bexar County Prosecuting Assistant District Attorney

Education

University of Texas San Antonio, San Antonio, TX

Bachelor of Liberal and Fine Arts in Political Science

December 2007

Activities and Accomplishments

Alpha Kappa Alpha Sorority, Inc. (Secretary; 2006-2007)

UMOJA-Black Student Network (Member; 2004-2007)

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