Work from home

*** ****** ***** *****

Rochester, PA ***** Phone 724-***-****

E-mail **************@*****.***

Heather Vitigoy

Education 08/2000-10/2001 Bradford School Pittsburgh, PA

Associates Degree-Hospitality/Travel Management

08/1995-06/1999 Freedom High School Freedom, PA

Objective Seeking a career where I may apply my supervisory skills to enhance customer service and become an integral part of the managerial team.

Work experience

11/2001-02/2007 Sheraton Station Square Hotel Pittsburgh, PA

Front Desk Supervisor

§ Daily functions includes registrations, account settlements, and checklist completion.

§ Effectively maintained a guest service index survey score above nine points.

§ Championed the front desk department to practice safety to exhibit zero accidents.

§ Trained all guest service agents with customer service skills to reduce service defects.

05/2001-11/2001 Gateway Clipper Fleet Pittsburgh, PA

Cocktail Waitress (Internship)

§ Supplying excellent customer service to the Gateway Clipper guests.

01/2001-04/2001 Pennsylvania Culinary Pittsburgh, PA

Admissions Assistant

§ Calling prospective students to arrange interviews to visit the school.

References Available Upon Request

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