Customer Service Representative
Resume:
Kenise Grigsby
Los Angeles, CA, 90043
*************@*******.***
Objective
To obtain a position as an administrative Assistant.
Education
El Camino College, Torrance, California
Sign Language Translator Certificate Program, winter 2011
University of California, Santa Barbara
B.A. degree, Linguistics w/ an emphasis in Society and Culture, 2009
Employment History
August 2009- Present Nordstrom at the Grove, Los Angeles, CA
Kids Shoes Salesperson
Greet every customer within the first 30 seconds that they walk onto the floor and offer the child a balloon
Measure the child’s feet in order to fit them in the correct shoe size.
Bring the customer a variety of shoe options in order to help them find a perfect match.
Give red carpet service to each customer in order to build a relationship with them so they will come back and shop with me again.
Answer phones and fulfill orders and shoe checks that may be asked.
Send thank you notes to each customer that comes in to shop with me.
Salary is commission based.
March 2009-August 2009 Nordstrom at the Grove, Los Angeles, CA
Customer Service Representative
I worked as cash room assistant and counted all of the currency received the previous day in sales.
Created the deposit that brinks would take and place in the companies account
Keep balance of the money in the safe that was allotted for the store.
Provided excellent customer service to a variety of people that used Nordstrom as their store of choice
I handled returns and all customer issues that took place within the store.
Answered phones and assisted customers with online orders and pick up orders in the store.
Salary $13.40
July 2009-March 2009 Nordstrom Rack, West Hollywood, CA
Customer Service Representative
Provide excellent customer service to a variety of people by answering customer questions, calls and assisting them with their needs.
Accommodate customers by processing their sales transactions at the register in a timely manner.
Conduct cash reconciliation of the register by closing out final purchase receipts, credits and sales transactions at the close of business.
Salary $10.25 an hour
2008-2009 MultiCultural Center, Santa Barbara, CA
Programming Assistant
Collaborated with the Programmer on campus activities offered to the students by the center in order to plan all of the calendar events.
Contacted students and professors through emails and phone calls in order to meet the needs of the campus, as well as generate publicity for the upcoming events.
Created marketing materials such as flyers and distribution material in an effort to publicize upcoming events.
Submitted announcements to local newspapers in order to inform the outside community of campus events.
Provided administrative support to the Programmer by faxing performance agreements, processing purchase orders of films for distribution companies and providing overall support in whatever capacity needed.
Salary $ 11.00 an hour
2007-2008 UCSB Davidson Library, Santa Barbara, CA
Circulation Desk Student Assistant
Responsible for helping students check out books at the circulation desk.
Assisted students by providing them with the information needed in order to locate material easier in the library.
Trained students on how to utilize the library’s online website system.
Organized the library books and shelves in a neat and orderly fashion in an effort to make the items easily accessible.
Conducted regular walk-thrus of the library to ensure library books and shelves remained organized.
Salary $9.00 an hour
Skills
- Accurate, efficient, and detail oriented abilities
- Strong written and verbal communication skills
- Positive and delightful spirit
- Proficient in MS Word, Windows, Excel, PowerPoint, and Outlook
Community Involvement
- Delta Sigma Theta Sorority, Incorporated
- Victory Christian Center’s Sunday School Teacher (Sr. High Class)
References
Available upon request
Contact this candidate