Amanda Sanchez

OBJECTIVE:

My main goal is to make sure that the customer is always satisfied and happy. I realize that a customer is what keeps a business going, therefore we should treat each and everyone of them with tremendous amounts of respect. I put myself in their position to better understand whatever situation it is that they are going through. I have worked directly with customers in every position that I have held and I also have experience with phones and calling centers. I know how to operate a multi-line phone and keep a well maintained professional voice while doing so. I am pretty fair in the accounting field as well. However, I would have to say that my career highlights are customer service and telemarketing.

EXPERIENCE:

Allen Samuels Chevrolet - Mercedes Benz

Waco, Tx

10/2007 - Present

Service Cashier

My responsibilites as a service cashier are to book service tickets (including warranty). Figure correct dollar amounts owed by the customer. A little experience in accounting is needed for this position. I also submit warranty payments, fax warranty payments. Fill out gas tickets or purchase orders. I work directly with the customer. I do anything in my power to keep the customer satisfied and keep him/her coming back to our dealership. I also help with the receptionists postion when needed. I answer a multi-line phone, transfer calls to correct representative and/or page correct representative.

Allen Samuels Chevrolet - Mercedez Benz

Waco, Tx

8/2006 - 10/2007

Service BDC

I was responsible for contacting customers via phone/email/postal card to remind them when they were due for specific services or any other kind of scheduled maintenance. My ultimate goal was to sell services and schedule appointments so that the customer would be able to get in and out as quick as possible. I would call a customer to notify them when a special ordered part for their vehicle had arrived and to schedule an appointment. I called customers to remind them of an appointment that had been scheduled for the next day or to reschedule a missed appointment. I was also in charge of the customer satisfaction calls. I would contact a customer via phone/email the next day and three weeks after their initial service visit to ensure COMPLETE satisfaction. If they were not completely satisfied I was responsible for forwarding the information to the correct party to get everything solved. I learned that most of the time a customer just wants to be heard, and that is exactly what I was there to do. I also helped with the transporting position. I would transport customers to and from dealership if needed, delivered vehicles to the customer, and transport cars from service drive to the correct shops.

S.O.S (Temporary Service)

Waco, Tx

8/2006 - 8/2006

Telemarketer

I called people all around the United States with political surveys. My goal was to get opinions about our governmental issues and how to better our community. I learned great phone skills through this calling center.

Sonic Drive-In

Groesbeck, Tx

1/2006 - 8/2006

Asst. Manager

I handled customer concerns and complaints. My goal was to make sure the customer was happy to keep their business! I would handle each situation in a well professional manner. I had many other responsibilities as an assistant manager such as counting large amounts of money and making daily deposits. I was in charge of my shift and keeping everything organized. My goal was to exceed in excellence to have a great team.

Sonic Drive-In

Groesbeck, Tx

1/2005 - 12/2005

Speaker operator, Fountain

I was responsible for taking food orders over the speaker, making drinks and frozen treats. I was also responsible for bagging the food neatly and promptly. I was also expected to keep a well cleaned and stocked area. I had a little more authority over the car-hops working in the fountain area. This was a very fast paced position.

Sonic Drive-In

Groesbeck, Tx

5/2004 - 1/2005

Car-Hop

Greeted customers with a tray of condiments. Delivered customers food orders quickly and correctly. I was responsible for giving change back quickly, as well as keeping the restraunt well cleaned and stocked.

EDUCATION:

McLennan Community College

US- Texas-Waco

Some College Coursework Completed

Health Information Technology.

Groesbeck High School

US-Texas-Groesbeck

Completed

May 2006

Distinguished Diploma. Texas Scholars. Nominated for Whos Who.

SKILLS:

Microsoft Word Intermediate Currently used/3 years

Microsoft Excel Intermediate Currently used/3 years

Microstoft PowerPoint Intermediate 1 year ago/3 years

ADP Intermediate Currently used/1 years

Multi-Line Telephone Intermediate Currently used/1 years

REFERENCES:

Reference Name: Ashley Coyle

Reference Company: Blue Cross Blue Shield

Phone: 254-***-****

Email: n/a

Type: Personal / Professional

Reference Name: Priscilla Palomin

Reference Company: Sonic Drive-In

Phone: 254-***-****

Email: n/a

Type: Personal / Professional

Reference Name: April Sanchez

Reference Company: Sonic Drive-In

Phone: 254-***-****

Email: n/a

Type: Personal / Professional

Reference Name: Elanna Salinas

Reference Company: MHMR

Phone: 254-***-****

Email: n/a

Type: Personal

Reference Name: Flora Martinez

Reference Company: Sonic Drive-In

Phone: 254-***-****

Email: n/a

Type: Professional

Reference Name: Samantha Rico

Reference Company: Citizens Reverse Mortgage

Phone: 254-***-****

Email: **************@*****.***

Type: Personal

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