Project / Contract Sales Manager

PROJECT / CONTRACT SALES MANAGER

PROFILE SUMMARY

- Highly knowledgeable and results-driven professional who possesses inspirational leadership and flexible mindset, analytical skills in identifying potential future risks, as well as creativity in formulating timely solutions.

- Excellent communication and interpersonal skills evidenced by the ability to establish and maintain rapport with clients and staff. Accustomed to utilizing diverse sales and investment tactics, including qualification, persuasion, strategy, proposal, and closing.

- Strong ability to build enthusiasm, able to relate and work well with diverse people, and communicate as a trainer. Known for motivational skills and flexibility in handling different challenges with ease.

- Comfortable in working within fast paced environments with the ability to think quickly and logically. Willing to travel. • Client Relations

- Sales & Marketing

- Time Management

- Extensive SMT Knowledge

- Sound Decision Making

- Quantitative / Risk Analysis

- Presentations to Key Accounts

- Competitive Sales Negotiation

- Market Analysis & Penetration

- Analytical & Problem-solving Skills

- Quality Control & Process Improvement

PROFESSIONAL BACKGROUND

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Assembleon, Alpharetta GA

IBS Project Manager: 2007-Present

Direct and manage company’s performance improvement program, includes; project management, and visitation to customer sites to assess customer manufacturing production lines and identify KPI’s, bottlenecks and inefficiencies; execute strategic plans to increase profitability and overall efficiency. Handle equipment procurement, service contract sales, and contract management for the Americas, (Canada, USA, and Mexico). Confer with Customer Service Department in scheduling and organizing service contract visits. Create marketing strategies through customer relations and satisfaction, department margins, and budget. Work closely with the equipment sales department and local territory reps to determine customer’s equipment needs.

SMT Contract Sales Manager: 2003-2007

Conducted regular visits to customer sites to ensure proper execution of sales and project implementation, service contract sales, and contract management for the RCA’s (regional center of the Americas, Canada, USA, Mexico). Conferred with Customer Service Department to schedule and manage service contract visits. Designed, developed marketing strategies while maintaining attainment of total customer satisfaction including department margins and budget maintenance. Improved contract sales for small, medium and large customer accounts from $250K to $1.5M while establishing the highest customer satisfaction rating in the company. Provided assistance in formulating and executing start-up idea of the performance improvement program into a multi-million dollar revenue-generating program.

Pacific Area Service Manager: 2000-2003

Performed daily management to service engineers in California, Washington, Utah, Arizona, and Mexico area. Recruited and trained newly hired employees on SMT manufacturing and administration to ensure installation, service, and modification were executed quickly and correctly, while handling department budget. Set-up and coordinated trade shows.

Philips EMT, GA

Senior Customer Service Engineer: 1994-2000

To perform installations, modifications, preventive and corrective maintenance and repair service of Philips/Assembléon EMT equipment and their associated peripherals at customer site locations, including software modification and development. Provide after hours stand by support, which includes the processing of after hours parts orders. Provide total account management to assigned accounts.

EDUCATION

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Bachelor’s Degree in Business / Organizational Innovations (GPA 3.52), University of Phoenix (Online): July 2009

Associate of Applied Science in Electrical Engineering Technologies (GPA 3.4), Heald College -San Jose, CA: 1988

TRAINING

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Hahn’s Consulting-Multiple Seminars in Sales and Marketing: 2005-2006

University of Wisconsin-Madison School of Business Management Program Certificate: 2000

Ford Motor Co. 5 Stars of Service Success Program Certificate Program: 1998

AFFILIATION / ACTIVITY

SMTA | Christian Church Sunday school Teacher | Little League Manager | Youth Basketball Coach

AWARDS

Dean’s List, Heald College | CSE Instant Performance Awards, Philips

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