Security / Hotel Guest Services

Experience

Los Angeles County

Deputy Sheriff

Monterey Park, CA, USA

September 1999 - November 2007

Patrol assigned area, investigate crime and suspicious persons/activities, write reports, oral reports to supervisors, make arrests, traffic enforcement and investigation, issue citations, maintain peace during disturbances, respond to citizen requests for service, respond to emergent calls, handle several different radio frequencies at one time, maintain county vehicle and equipment, handle citizen questions at station lobby, answer 911 telephone calls.

Embassy Suites Hotel

Front Desk Manager

Downey, CA

July 1999 - September 1999

Supervise front desk employees, check in/check out hotel guests, assist with incoming telephone calls, take reservations over the phone, supervise evening reception, handle guest complaints, conduct shift money drop, audit shift records, assist front desk/guest services supervisor and general manager, assist with guest luggage, communicate with law enforcement and fire department.

Embassy Suites Hotel

Front Desk Clerk

Downey, CA

August 1998 - July 1999

Check in/check out guests, answer incoming telephone calls, take reservations, assist with guest luggage, maintain cash drawer, provide information to guests regarding surrounding area, send/receive faxes, assist security and evening reception during peak times, respond to guests special requests.

Education

California State University, Long Beach

BS (In progress, 80 Units completed)

Major: Political Science

East Los Angeles College

Administration of Justice (24 Units completed)

Monterey Park, CA

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