Lisa Rodgers Resume

Lisa Rodgers

**** ****** *******

Memphis, TN 38125

Home: 901-***-****

OBJECTIVE

To join an organization where my logical thinking will be an asset in solving customer related issues and concerns. One where an individual who is detail oriented and solution driven can contribute to the overall success of the business.

SUMMARY OF QUALIFICATIONS

Skilled in Windows XP, Word, Excel and Power Point.

Problem solver who is quality driven.

Solutions-oriented logical thinker.

Hard worker with a reputation as reliable and detailed oriented.

Eager to learn; eager to help.

EXPERIENCE

The Advertising Checking Bureau Bartlett , TN 11/2006 - Present

Account Specialist

To mat out all ads for the markets the account uses. Then proceed to make masters and image ids, scan and

explode them. Also comply with sending weekly reports to clients and complete monthly reports sent to

the supervisor on billing hours and hours worked.

Sitel Memphis, TN 10/2005 - 5/16/06

PDP Specialist

Provided the proper prescription drug plan to beneficiaries and to those who qualified for the Medicare prescription drug plan.

Followed the necessary protocols to authenticate customers and provide them with information concerning the new changes to Medicare.

Staffmark (Union Planters) Cordova , TN 07/2004 – 12/2005

Support Analyst

Responsible for logging and tracking call reports and trouble tickets received by the help desk.

Provide quality support to IT users, employing a high degree of customer service and timeliness.

Tank Dog Trucking Memphis , TN 06/2000 – 01/ 2003

Secretary

Assisted drivers by finding and dispatching loads.

Responsible for answering multiple phone lines and filed invoices.

EDUCATION

The Work Place Office Professional Training. Certificate of Achievement. Curriculum included Microsoft Windows, Word, Excel and PowerPoint in addition to job readiness training, customer service, and filing and general office procedure. Graduation date 4/2004.

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