Customer Service Manager

T. Williams

**** ****** *****

Decatur, GA *****

Cell: 404-***-****

Email: ************@*****.***

Objective To obtain a position that will utilize my skills and has opportunity for growth. Qualifications Summary

• Exceptional communication, customer service, organizational, great attention to detail and multi-tasking skills.

• Remarkable experience in LIHTC, Project Based Section 8, Yardi, MS Office and Fair Housing Law.

Work Experience

Cosmetologist/ Weave specialist 01/09 to Present Styles By T Decatur, GA Assist customers with their hair care needs by consulting with clients, and assisting them with what I offer, wash, cut, set, style, weave, perm, color, deep conditioning treatment.

2nd Key Holder 08/10 to 01/11 Harry & David Orchard Stores Atlanta, GA

• Assist in managing the day to day operations of the store to achieve the sales plan.

• Provide superior customer service by utilizing suggestive selling and product knowledge.

• Ensure great store presentation, visual merchandising and housekeeping.

• Place orders to restock inventory, process shipments and organize gifting of products.

• Operate the cash and attendance register and resolve guest concerns and complaints.

LIHTC Leasing Agent 09/07 to 01/09 Brittany Place Apts. Decatur, GA

• Responsible for collecting and calculating all information to process annual and interim certifications then forward to compliance.

• Assist the manager with the daily operations and general administration of the community.

• Responsible for telephone inquiries, emails, setting appointments, showing and renting units, processing the move-ins and executing renewals.

PBRA Leasing Agent 04/04 to 09/07 Edgewood Housing Atlanta, GA

• Evaluate income, assets, credit, criminal and rental history of applicants also conduct tenant selection for the waiting list.

• Prepare and process applications and move-in packets, assist tenants with addendums and appropriate documents.

• Post rental payments and prepare bank deposits.

• Active in auditing files for upcoming inspections also conducted site inspections of units to determine damages and implement standards of cleanliness.

Education

Draughns College, Atlanta, GA

Business Administration 1989

Arnolds Institute Of Cosmetology, Atlanta, GA

Georgia Cosmetology License, 1991

*References available upon request.

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